Customer Ratings & Reviews
- Model:
- ZA550KL-LIVE-L1
- SKU:
- 6250950
to a friend
Customers are saying
Customers are delighted by the ZenFone Live's affordability, with many praising its great value for the price. The phone's camera quality is also generally well-received, with users noting that it takes decent photos. Additionally, the dual SIM option and user-friendly interface are appreciated features. However, some users have concerns about the phone's RAM, compatibility issues in certain regions, performance issues, and limited storage.
This summary was generated by AI based on customer reviews.
Gets the job done
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a very user friendly phone. Ring choices are absolutely awful. Doesn’t hold a charge long and it’s not user friendly.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Nichole,
Thank you for taking the time to post your feedback on this model, we truly appreciate it. We are terribly sorry that your not pleased with the ringtone choices and that the battery life is short and we are truly sorry that the device is not user friendly. We understand your disappoint with the device and the inconvenience this may have caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send it out to the stores worldwide. ASUS provides warranty for the unit in order to fix or repair any isolated factory escape defect. Rest assure this information will be passed on to our development team. Can you tell in detail what makes the device not user friendly?We truly appreciate your feedback. If you wish to discuss this further, feel free to contact us via email: [email protected] and provide this link for reference. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products. Have an extraordinary day.
Thank you for choosing ASUS
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Low-quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Calls drop repetitively and phone shuts down and restarts even fully charged
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Yourmom,
Thank you for your review and I certainly understand the inconvenience this may have caused when the phone calls drop and phone shuts down and restarts even fully charged. Have you tried any type of troubleshooting such as updating firmware/apps, wipe cache partition, or factory data reset? Please try to do a data or hardware reset. If problem persisted, please take the phone to your local cellular service provider in order to verify if the SIM card is working properly. In regards to the call related issues, please verify if the unit is getting an excellent coverage from the cellular network. If you are accessing applications through a WIFI or Hotspot, please make sure the unit is getting an excellent signal and internet service is working properly. Also, please make sure the phone is running with the most current firmware update. You may download it from ASUS Support site > Driver & Tools > BIOS & FIRMWARE. Should you need further assistance with the product, please speak to an ASUS live support agent 24/7 or contact me at [email protected]. We would be more than happy to help you.
Thank you for choosing an ASUS product.
Regards,
Nina
ASUS Customer Loyalty
- Cons mentioned:Speed
Super SLow
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this phone for my International Sim card. It is super slow, returned it.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on this model. We're sorry to hear about the issues had with this model and that you had to return it. Please allow us to make your experience with ASUS a better one. All products by ASUS undergo intensive quality control testing and inspections before shipping. If you wish to discuss the matter with us, please feel free to reach out to us at by email: [email protected]. Please use a link to this review as reference. Have an extraordinary day.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Phone is trash
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my Mom. We have replaced it twice. The speaker function is faulty. Sometimes you can only use the speaker function, sometimes you need headphones and sometimes it just doesn't work. Not worth the hassle. We are buying something else.
No, I would not recommend this to a friend- Cons mentioned:Speed
very slowly Phone
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the Phone is running very slowly. It take long time to lunch an App
No, I would not recommend this to a friend No good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with it had problems from the beginning instead of replacing in the store they said it was ok but still having problems
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Frank,
We appreciate you sharing your feedback with us and I am sorry to hear that you are experiencing problems with your Zenfone. This Zenfone is a great model with no known issues and I would be happy to assist with resolving any issues that you may have. Can you please provide me with a brief description of the problem? Are you able to make and receive calls and text messages? Does your unit connect to the internet as it should? Are you having any power related issues? I look forward to your response so that we can work together and ensure that you get the experience that we intended. You can email us at [email protected] and use the link to this review as a reference. Please have a wonderful day.
Thank you for choosing ASUS.
Best regards,
Abigail.
ASUS Customer Loyalty.
Horrible product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had nothing but problems with this product. I will never purchased it again
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Clean,
We appreciate your feedback and we regret to hear about the experience that your device has problems. What are the problems with the device? Please update all Driver & Tools and firmware to latest version by going into Settings > About > System update > then Check Update or by going into ASUS official support website manually. If the problem still persists, please speak to an ASUS live support agent 24/7 or contact me at [email protected]. We would be more than happy to assist you.
Regards,
Nina
ASUS Customer Loyalty
Some Regrets
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thought I was Getting More Bang for my Little Bucks :( wrong Answer
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear DebB617,
I do understand your disappointment with the product. Absolutely, lots of satisfied customers, having positive experience using the product, will agree with me that it is a decent phone and you are getting more bang for its price. Should you need further assistance with ASUS products, please email me at [email protected] and I would be more than happy to help.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this just to use T-Mobile service. Turns off for no reason keep restarting or won’t turn on. Missed calls. It’s junk
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
Thank you for taking the time to share your experience with us. We would like to offer our deepest apologies for the trouble you had with your ASUS product. Did you install any updates or make any significant changes to the device prior to the issue? Have you done any troubleshooting to try and resolve the issue so far? I recommend performing a hard reset by turning off the phone then press and hold the power button for one minute then turn on the device. If the issue persist I recommend performing a factory reset, however I recommend backing up your information before proceeding.
We welcome the opportunity to assist you further with this as such please reach out to ASUS Customer Service Support for assistance. For further inquiries please feel free to reach out to us at [email protected] and provide this link for reference. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS
Best Regards,
Clayon,
ASUS Customer Loyalty US Support
Isn't worth buying
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The phone kept switching off every 30 minutes even without having data or wifi turned on.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Khan,
Thank you for posting your feedback on this model. We're sorry to hear about the software issue you're having. Please make sure your device is up to date with the latest firmware version for optimal system performance. The current newest version is WW_15.00.1811.87. It is only for WW_15.00.X.X SKU, please check your software version in Settings ->System->About phone ->Software information. If the version is WW_15.00.X.X please download this file for upgrade. If download and upgrade to an incorrect firmware version, it will cause the machine fail to enter the system. Please be sure to confirm before update. If the software problem still persists, please feel free to contact an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat or email me at [email protected]. We would be more than happy to assist you.
Thank you for choosing an ASUS product.
Best Regards,
Nina
ASUS Customer Loyalty
Awful time keeping it on
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This phone would just shut off all the time. Was hard to turn on. Very unhappy tried everything headed to return it.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Kantessa8890,
I certainly understand your disappointment and the inconvenience this may have caused you if the unit will auto-shutdown. In order to prevent this from occurring, if running with the battery only, please make sure the battery has an ample amount of charged life. Also, please avoid any power-hungry software or application. Running these applications will cause auto-shutdown when battery life is running low. If these were performed to no avail, please try to do a data reset or factory restore. If you need further assistance with the product, please speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat.or email me at [email protected]. We would be more than happy to assist you.
Thanks for choosing ASUS product.
Regards,
Nina
ASUS Customer Loyalty
Worst phone I've purchased
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Shuts off randomly after each call and takes awhile to come on.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Danny,
I am terribly sorry to hear about the problem that you are having with your Zenfone and I can definitely see how frustrating this must be. I would highly recommend that you back up all the data that you have stored on your Zenfone and do a factory reset on the unit. You can do the reset by going to Settings> System> Reset> Factory Data Reset and follow the steps to complete the reset. After the reset has been completed you can setup your Zenfone and test to see if the issue continues. If it does continue we would be happy to assist you in exploring repair options. You can email us at [email protected] and use the link to this review as a reference. Please have a wonderful day.
Thank you for choosing ASUS.
Best regards,
Abigail.
ASUS Customer Loyalty.
Crap phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this phone keeps shutting off and will not reopen for several hours even when fully charged. Couldn't even call emergency services if I need to.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Tonja0035,
Thank you for taking the time to post your feedback on this model, we truly appreciate it. We would like to extend our sincerest apologies for the troubles you've had with the device and the inconvenience this may have caused. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send it out to the stores worldwide. ASUS provides warranty for the unit in order to fix or repair any isolated factory escape defect. We are recommending to back up the device and complete a factory data reset on the device. If the issues still persist after completing the reset, please have the unit sent in for servicing. We truly appreciate your feedback. For further inquiries please feel free to reach out to us at: [email protected] and provide this link for reference. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products. Have an extraordinary day.
Thank you for choosing ASUS
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
poor
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This cell phone has never worked, disappointed. I wish that I had never purchased it.
No, I would not recommend this to a friendphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it is a very bad phone the camera is bad it freezes the screen I will not buy another one
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Julio,
Thank you for posting your feedback on this model, We appreciate it. We are terribly sorry to hear that your not please with the camera and the device is freezing. We certainly understand your disappointment with the device. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we release it worldwide. ASUS provides warranty for the unit in order to fix or repair any isolated factory escape defect. We are recommending to back up your device and complete a system reset on the device. If the issue persists please feel free to reach out to us by email: [email protected] and Please use a link to this review as reference. We’re here to help you and all others with these issues,Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products. Have an extraordinary day.
Thank you for choosing ASUS
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Sucks
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap and reliable but the quality wasn’t so good but it was really cheap.
No, I would not recommend this to a friendIts just good for reciving call and outgoing.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow according to now days how we use phone .
No, I would not recommend this to a friendHi
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This cell phone no working good no recomend too ok
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Frank,
Thank you for the review. I certainly understand your dissatisfaction and concern with the quality of the product. Have you updated firmware to the latest version and driver & utilities? Please go to ASUS official support website https://www.asus.com/us/Phone/ZenFone-Live-L1/HelpDesk_Download/ manually. Should you need further assistance, please email me at [email protected] and I would be more than happy to assist you.
Thank you for choosing an ASUS product.
Regards,
Nina
ASUS Customer Loyalty
Not good
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had so many different cellphone brands and this one it's the worst ever
No, I would not recommend this to a friendWell well well.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it in 2018 sent it to my mom. Now, it’s sim locked. What the hell.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Ahmed,
Thank you posting your feedback on this model, we truly appreciate it. We are truly sorry to hear that your device is sim lock. We understand the disappointment with your device being sim lock and the inconvenience this may have caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send it out to the stores worldwide. ASUS provides warranty for the unit in order to fix or repair any isolated factory escape defect. Please seek assistance from your phone carrier regarding the sim lock. As the sim lock is an issue with the carrier and not ASUS.We truly appreciate your feedback. For further inquiries please feel free to reach out to us at: [email protected] and provide this link for reference. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products. Have an extraordinary day.
Thank you for choosing ASUS
Best Regards,
Lamoya
ASUS Customer Loyalty US Support