Customer Ratings & Reviews
- Model:
- ZA550KL-LIVE-L1
- SKU:
- 6250950
to a friend
Customers are saying
Customers are delighted by the ZenFone Live's affordability, with many praising its great value for the price. The phone's camera quality is also generally well-received, with users noting that it takes decent photos. Additionally, the dual SIM option and user-friendly interface are appreciated features. However, some users have concerns about the phone's RAM, compatibility issues in certain regions, performance issues, and limited storage.
This summary was generated by AI based on customer reviews.
Device was already opened
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this phone because it was on sale, but it was already opened. It is ok.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear AmeliaHope,
I certainly understand your disappointment with the quality of the product you received and the inconvenience this may have caused you. Normally, sales related issues are resolved by the seller if a brand-new product was ordered and paid, and an opened item was received or delivered to you. Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Bad phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste your money, its a piece of junk - drops calls consistently
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Gary,
Thank you for sharing your feedback on this model, we truly appreciate it. We would like to extend our sincerest apologies for the device constantly dropping calls and the inconvenience this have caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send it out to the stores worldwide. ASUS provides warranty for the unit in order to fix or repair any isolated factory escape defect. Rest assure this information will be passed on to our development team.
We are recommending to back up the device and complete a system reset on the device, please follow the steps provided below.
1. Select the Settings.
2.Select System > Reset options in Settings.
3. Click Erase all data (factory reset).
*If you have a screen lock, you'll need to enter your pattern, PIN, or password.
4. Click the Reset phone button.
5. Click Erase everything to confirm.
We truly appreciate your feedback. If you need any further assistance please don't hesitate to contact us via email: [email protected] and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Average
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Average Quality the battery,Loss quickly Money loss
No, I would not recommend this to a friend- Cons mentioned:Ram
Thin, light, but 1gb RAM makes painfully slow!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Most of the issues I have with this phone come from changes to Android (missing features Google has deemed "inappropriate" now, nesting settings menu items many levels deep, etc.), but this phone just doesn't have enough RAM to get out of its own way. You'll select something and expect it to go there, but it waits..., and waits..., while you select it again thinking it didn't get the memo, but then it will select the next item to pop up AFTER your first selection, like it's always playing catch up. I went back to an older phone with twice the RAM.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear TomJ,
Thank you for the review. The design of the phone ZA550KL comes with 1GB and a smaller footprint of the OS Android GO by Google. Android Go is designed for the essential phones with low system requirement as they are cost effective devices and takes up a lot less memory for basic phone usage. For more information about Android GO, please reference the link https://www.android.com/versions/go-edition. ZA550KL has a big, bright 5.5-inch Full View 18:9 display and less frame, and long-lasting 3000mAh battery. We have received awesome feedback from customers about this model. For such a great price tag for functionality compared to our competitors, ZA550KL proved to be a success in our lineup of products. If you need more information or further assistance with the device, please speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat or contact me at [email protected]. We would be more than happy to help you.
Thank you for choosing ASUS product.
Regards,
Nina
ASUS Customer Loyalty
buyer beware
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.so first I would like to say that this is a fairly nice phone for the price, but I will warn you, it has major known issues. it likes to turn itself off for no reason all the time. there are workarounds and if you do them its not bad. the one I found was to put two sim cards in it. as long as it has two sim cards, even if one is inactive, it will work just fine. some other people on here have said that if you leave it in 3g mode that it will work with one card. best buy should warn people before they buy this phone that this problem exists.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Ben,
Thank you for sharing your feedback with us and I am sorry to hear about the issue that you have encountered with this Zenfone. We do ensure that all our units are properly tested before they are sent out in order to reduce/eliminate isolated issues such as this. I would highly recommend that you go into the Settings and check for any available firmware updates. You can also try wiping the cache partition. This can be done by powering off the phone. Once it is off, press and hold the volume down key and then the power key. After the device vibrates, release power key (keep holding volume down key) to enter recovery mode. Select "wipe cache partition" using the volume down key (or volume up key), and then press power key. You can also back up the data stored on your phone and use the following FAQ to complete a factory reset: https://www.asus.com/support/FAQ/1006347/. For further assistance you can email us at [email protected] and use the link to this review as a reference. Please have a wonderful day.
Thank you for choosing ASUS.
Best regards,
Abigail.
ASUS Customer Loyalty.
- Cons mentioned:Ram
Serviceable, But Hardly Worth It
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This phone is cheap, and it really shows. The low RAM means having more than one app open can cause problems across the phone, assuming it can handle one app running in the first place. That in combination with Android GO as a lacking OS overall the phone generally does not run well, and anyone changing from a more expensive phone to this will be disappointed by the performance overall. I will say that the phone is durable, and while not extremely reliable it works often enough for someone who doesn't rely on their phone too often. If you or someone you know need a smart phone and very rarely need the "smart" features this may be a good choice, but for anyone else give this a pass.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Chris,
Thank you for taking the time out to post your review and also for being one of our valued customers. We would like to offer our deepest apologies for the trouble you had with your ASUS Zenfone Live. We certainly understand your disappointment with the device, We are truly sorry for the inconvenience this may have caused you. We will have this information passed on to our development team. For further assistance please feel free to reach out to us by email: [email protected] and Please use a link to this review as reference. We’re here to help you and all others with these issues,Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products. Have an extraordinary day.
Thank you for choosing ASUS
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Risky; Be careful! Requires tools and patience!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sim card so difficult to get to. Sim card tray seems flimsy. The phone itself seems sufficient. I will be very cautious of best buy products after this....
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Angel,
Your feedback about Zenfone Live is highly appreciated. I certainly understand your disappointment and the inconvenience this may have caused you. All ASUS products undergo intensive quality control testing and inspections, the SIM card is so difficult to get to is a random problem. I recommend that you contact your wireless carrier in order to test the slot or try another known good SIM card. If this was already done, I recommend that you send the unit in for service. ASUS provides warranty coverage, if product was purchased brand-new, in order to fix or repair any products that stop working prematurely under normal usage. If you need more information or further assistance with the warranty for the product, please speak to an ASUS live support agent 24/7 or email me at [email protected]. We would be more than happy to help you.
Thank you for choosing an ASUS product.
Regards,
Nina
ASUS Customer Loyalty
- Cons mentioned:Speed
Just okay
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good beginner phone but limited by cut down android go OS. it's also a little slow. Good for beginner phone or for elderly
I would recommend this to a friend Decent for what I used it fo, but terrible screen.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this phone for use as a data hotspot while traveling in Europe. No issues with setting up phone or it turning off like others have said. However, it takes much longer to start up than my iPhone X. Also, the face recognition almost never works, so needing two hands to use the swipe or pattern unlock can be a pain. The worst part is the display screen. Asked about screen protector when I bought it, but was told there wasn’t one. I put the phone in my front pocket (where I’ve always put my phone). I pulled it out, and the screen is cracked all the way across. No drop, no hitting it, etc. I wouldn’t buy this again. I replaced a BLU XL phone that I couldn’t find before my trip. I’d definitely go back to the BLU. I’m afraid that this phone wouldn’t hold up to everyday use.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear EuropeanTraveler,
I certainly understand your dissatisfaction with the quality of the product and your concern regarding the screen being damaged accidentally. All ASUS products undergo intensive quality control testing and inspections, and are built to last, this is considered to be a random problem. Any screen, regardless of the brand name, is breakable if the unit was dropped unintentionally at an awkward angle or not handled with care. Should you need further assistance with the warranty of the product, please speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat or email me at [email protected]. I would be more than happy to assist you.
Thank you for choosing an ASUS product.
Regards,
Nina
ASUS Customer Loyalty
Better than expected!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Phone is great way better than the reviews I read on here the only thing that upset me is that the ASUS ZenEar with Mic didn't come in the box I purchased!
I would recommend this to a friendExtremely unreliable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I spent a lot of time playing around with the display model, before purchasing this phone. Unfortunately, my phone did not perform nearly as well as the display model. Regardless of the settings, the phone would constantly power off. Then, I would have to completely reboot the phone. Additionally, the phone would never go into sleep mode...just power completely off. Several phone calls to the Asus tech support proved unsuccessful. After attempting to reboot the phone in safe mode 3x, the reps finally instructed me to return the item. Another thing that I found very strange was that the default settings and display never corresponded to display model on the floor. Ended up returning the phone and purchasing a different brand, and now I couldn't be any happier.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear dafellows,
Thank you for sharing your experience with us. I do understand your disappointment with the product and the inconvenience this may have caused you when your phone had issues. All ASUS products undergo intensive quality control testing and inspections, this is a random problem. If you need more information or further assistance with ASUS product, please speak to an ASUS live support agent 24/7 or email me at [email protected]. We would be more than happy to help you.
Thank you for choosing an ASUS product.
Regards,
Nina
ASUS Customer Loyalty- US Support
Nice phone but...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I took my son for his first phone ever and it looked great, nice size, nice weight. We purchased it, left the store, and 100 feet down the road it turned off and didn't seem to want to turn back on. We went back, they plugged it in and got it to turn on and we left again. Since then it has turned off a couple times. I think we may have to return it for a different phone.
No, I would not recommend this to a friendGreat phone for $109
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using the phone for the last 10 days and fell love with the phone. The phone is fast and even have face and blue tooth unlock. I have no issues with the phone. No random shutdowns. The screen is big and bright. The battery last more than one day with 6 hrs of screen time.
I would recommend this to a friend- Cons mentioned:Storage
Don't waste your money, Buy something else
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This phone is a waste of money. It freezes a lot and requires constant restarting. Storage is not great. The phone has issues with Tmobile. Apps are not working properly. Would recommend the newer zenfones or apple products or Samsung. Paying a $100 for this phone is a joke, it's only worth $50
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear HonestReview2019,
I certainly understand your disappointment and the inconvenience this may have caused you. SIM card not being recognized is a random problem. Please verify if the SIM card is still working properly. I recommend that you contact your wireless carrier in order to test the slot or try another known good SIM card. As for apps are not working properly, have you updated the latest firmware version WW-15.07.1811.29? You may download it manually on ASUS support website https://www.asus.com/us/Phone/ZenFone-Live-L1/HelpDesk_BIOS/. If this was already done, I recommend that you send the unit in for service. For further assistance, please speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat or contact me at [email protected]. We would be more than happy to help you.
Regards,
Nina
ASUS Customer Loyalty
- Cons mentioned:Compatibility
Does not work with H2O
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The advert that it works with H2O is false. The phone keeps shutting down on its own with an H2O sim placed in it. If the H2O sim is removed the phone seems okay. Thus it is a waste of money if bought to use with H2O sim which was my aim.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Babs,
I certainly understand your disappointment and the inconvenience this may have caused you. All ASUS products undergo intensive quality control testing and inspections, the SIM card not being recognized well is a random problem. Please to verify if the SIM card is still working properly, I recommend that you contact your wireless carrier in order to test the slot or try another known good SIM card. ASUS phone 4G/LTE band compatibility varies by region, please also confirm compatibility with your local carriers. If you need more information or further assistance with the device, please speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat or contact me at [email protected]. I would be more than happy to help you.
Thanks for choosing ASUS product.
Regards,
Nina
ASUS Customer Loyalty
Excellent value for the money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm using it for last few weeks. Works fine and fast enough. I use only few apps like whatsapp and 30% of memory (out of 16 GB) is consumed so far. Picture and video quality is not great, but ok.
I would recommend this to a friendDO NOT BUY! I REPEAT DO NOT BUY!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this phone less than 24 hours and it has already started shutting down randomly. After about 30 minutes it will let me turn it back on. The phone will only stay powered on during 5-10 minutes of use before it shuts off again. I should have known better than to buy a phone this cheap. Returning to the store today to buy a more reputable phone.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Jeff,
We appreciate you sharing your review with us and we're very sorry to hear that you've been experiencing issues with the product. Your description of the issue indicates that it could be a hardware malfunction. I recommend applying the following steps: 1. Disconnect all peripherals from the device. 2. Press and hold power button for 1-minute. 3. Connect charger to phone. 4. Turn on phone to see if the issue is resolved. If the issue persist please backup your data and perform a factory reset. Please feel free to contact us at [email protected] and use the link to this review as a reference so we can discuss this further or visit the Asus live chat support 24/7. We look forward to hearing from you, have a great day.
Thank you for choosing ASUS!
Best Regards,
Clayon
ASUS Customer Loyalty US Support