Customer Ratings & Reviews
- Model:
- MB16ACE
- SKU:
- 10953394
Rating by feature
- Display Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
- Features
Rating 4.5 out of 5 stars
Must have
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is very convenient. Two screens are better than one.
I would recommend this to a friendExternal Monitor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a fantastic purchase and money well spent on a gadget. Greatly assisted in day to day work and if traveling
I would recommend this to a friendBought an additional one
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great additional screen, it is darker but if you aren't using it for artistic purposes it's fine
I would recommend this to a friendGreat screen but bad cable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen is awesome but the usb-c plug it came with didn’t work on my ASUS ROG Zephyrus laptop
I would recommend this to a friend- Cons mentioned:Stand
needs better stand
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nice screen but could use a better stand. All in all it is what we expected for the money.
No, I would not recommend this to a friend Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Impressed with this! I love it! I’m able to take it around with me while I telework.
I would recommend this to a friendGreat Monitor
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great reliable monitor. No issues so far. The screen is not as bright as I would like it to be but a great product overall.
I would recommend this to a friendPretty good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Juat what i needed as an extra screen for my labtop. Not super bright but great for practical use.
I would recommend this to a friendA+
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome monitor. Great for traveling. Bright monitor and comes with all the pieces you need.
I would recommend this to a friend- Pros mentioned:Quality
Meh
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality for the price but it is really fragile
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear IsabelL,
We are sorry to hear about the unfortunate experience you are having with the issues you are having with this model. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Good picture
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My old portable monitor broke, this was a good replacement with a nice stand that doubles as a cover when traveling.
I would recommend this to a friend- Pros mentioned:Weight
This monitor is great
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This monitor is great, requires no 110w connection just a USB. Great for presentations or just sharing your screen with others so you don' tneed to crowd around a laptop. Light weight so makes it good for travel as well.
I would recommend this to a friend ASUS Portable Monitor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great tool! It makes working remotely a lot easier! Dual screen set-up is amazing!
I would recommend this to a friendAverage in a good way
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well and good value for the price. Had to get a longer cable but that’s not a big deal
I would recommend this to a friendextra eyes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great can't wait to start using it. Great price
I would recommend this to a friendNice second screen, but dim in sunlight
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seemed Glitchy on my old iMac, but works flawlessly on my newer laptop. Nice to have a second screen. A little dim in sunlight.
I would recommend this to a friendAwesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great connected with my computer I love it so much. GreT connection when I’m in school
I would recommend this to a friendHard to Awaken After Idling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This portable monitor gets an average rating because it seems that when I’ve idled too long, the monitor doesn’t awaken properly from a sort of sleep mode which causes me to have to force restart my Samsung laptop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear L Cherene,
We sincerely apologize for the sleep mode issue you've encountered with the ASUS ZenScreen and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. Please allow us to make your experience with ASUS a better one. To further investigate the problem, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2103074458-0028" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sure this thing is more affordable than most, but my experience with it has been most frustrating. It only works properly with the short, inflexible powered usb-c cable provided AND must be plugged directly into your computer (cannot be used with 99% of dongles/adapters). Combine that with a single, bottom-right port location on the monitor, and you get a monitor that works in a variety of positions/orientations in theory only. This thing is unnecessarily hogging one of two usb-c ports on my M3 Macbook Pro and giving me very few practical benefits.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on the ASUS ZenScreen. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our team for review. If you require any further assistance, don't hesitate to get in touch with our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2105044996-0014" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
No carry case
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the cheaper black version that came with a carry case for a few years. The screen broke when I was traveling so I bought this one. I like the screen on this gray one but I’m disappointed if does not come with a carry case for the price. Fortunately I have my old carry case because if I didn’t, I wouldn’t be able to travel with this one.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear CorinneC,
We appreciate you sharing your feedback on this model. We are always known to satisfy our customers with the best quality and features. We do value our customers and take negative customer service experience very seriously. Not all models are included with the Zenscreen Sleeve, this model has the Asus Smart Case instead. Specifications and features vary by model and region.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2103074458-0011) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support