Customer Ratings & Reviews
- Model:
- MB16ACE
- SKU:
- 10953394
Rating by feature
- Display Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
- Features
Rating 4.5 out of 5 stars
Product review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works as advertised for the most part but can't get it to rotate
I would recommend this to a friend- Pros mentioned:Portability
Wow, not enough details in description
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a portable screen, works like it should. Would be nice if it said it was not wireless before I bought it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on this product. We understand that it didn't meet your full expectations, and we sincerely apologize for that. Also, we apologize for the lack of details regarding the product description. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. If you are still within the window, we recommend contacting the place of purchase for an exchange.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2105044996-0013" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Very Portable but viewing is not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This screen is great for transporting and quickly setting up, but I was not impressed with the quality of the picture. I have 3 other ASUS monitors and they are great and will still be buying this brand, but this product was not great.
No, I would not recommend this to a friend- Cons mentioned:Battery life
Might as well get a desktop
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works okay but you better have it plugged in if your are going to play games. Battery lasts only 30 minutes 1 hourt tops
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Lindsay V,
We are sorry to hear about the battery life issue that you experienced with your ASUS portable monitor. Besides the battery issue, are there any changes you would recommend to improve this product? The battery life will vary depending on brightness and usage conditions. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2105044996-0010" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Disappointed with lack of features
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to recommend this item because it is limited. No HDMI, no battery, no touchscreen. It can only be used with displayport via USB-C. It will not work with my galaxy note ultra 20 without using a USB-C hub.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jimmy,
We are sorry that you are pleased with the design of the device and for any inconvenience this has caused you. This model undergoes intensive quality control testing and final inspection for both hardware and software. ASUS provides a warranty for the unit in order to fix or repair any isolated issue. This information will be passed on to our development team. Please allow us to make your experience better. We truly appreciate your feedback. If you wish to discuss this further, please don't hesitate to contact us via email at (Customer loyalty @ Asus .com) Please remove the spaces and please use this link as a reference. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Just not bright enough
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The discounted price of $130 was too good to pass up. Very lightweight and easy to use. The biggest issue was the screen was way too dim. Also, the more I used it, the more I wanted it to be a touch screen. For these reasons, I decided to return it...
No, I would not recommend this to a friend- Pros mentioned:Portability
frickn' awesome still using it
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.frickn' awesome still using it, bought over two years ago and still using it daily
I would recommend this to a friend Too big
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a nice screen but way too big for what I need it for
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Layde,
Thank you for sharing your feedback on the ZenScreen. We understand that it didn't meet your full expectations, and we sincerely apologize for that. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. We appreciate your feedback which will be passed to our Product team for review. If the return window is still open, we recommend contacting the place of purchase for an exchange or return for a monitor with a smaller screen.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2103074458-0029" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Portability
Zentastic
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Portable, easy to use, a lifesaver for compact spaces, and travel.
I would recommend this to a friend - Cons mentioned:Stand
meh overall
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.stand is pretty meh and we never use it now because of that
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Alex,
We apprecaite you leaving your feedback about this monitor. Your review will aid in future products and designs. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2105044996-0009" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Did not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased open box excellent condition. Was missing usb c cable to make it work. BB team was great to work with to get cable for free but screen did not turn on and got very hot where usb power was plugged. Screen returned.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Marker369,
Thank you for sharing your experience with the ASUS MB16ACE portable monitor. We're sorry to hear that the screen did not power on and the device became unusually hot near the USB power connection. We understand how disappointing that must have been. We’re glad that the Best Buy team was able to assist in providing the missing USB-C cable and that you were able to return the monitor. Your feedback is grealty appreciated and will be forwarded to the appropriate internal teams for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2106015651-0030" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Stand
Not worth it.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this to go back and forth from my home to work. I have a surface pro and utilized the adapter and it wouldn’t work: I installed the drivers and uninstalled and it worked decently for a week but it gave out. The usb c cable is very flimsy. It was a horrible experience. The stand was also the worst experience. It doesn’t stand unless you put the stand against a surface that the monitor can lean on. Beyond frustrated with this experience
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you so much for the honest feedback, I'm truly sorry to hear that it doesn't work with your Surface Pro correctly. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional and this was a random case. Have you tried connecting to another unit? If your issue was not resolved, feel free to send us a tweet or direct message to our Official ASUS North America Support Twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Cheap, but not minimal or easy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap, but could be better. The folding case is whack and hard to use, also I do not like how its so sparkly, would like something more minimal.
No, I would not recommend this to a friendNot a bad screen
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought that the screen resolution would be brighter. It does the job but I do like that it doesn’t need a separate power source or adapter.
I would recommend this to a friendFrequent Disconnects
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This screen would be great if it actually worked. Thin and light with easy single USB-C connection. However, when connected with USB-C to UBS 3.0 adapter, the screen would disconnect and reconnect every hour or so. This was consistent whether on laptop or desktop, on PC or iMac. I also tried connecting directly with USB-C to a new Thinkpad laptop and it just wouldn't turn on and just constantly connects and disconnects. I've made sure the drivers and widgets are installed and the computers have the latest driver. This has been a major disappointment. I had just ordered a 2nd screen, but will be cancelling.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
Thank you so much for the feedback, I'm truly sorry to hear that the device frequently disconnects. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional, did you try to use a different set of cables?
Please attempt to re-install the drivers and if you need further advice, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Cons mentioned:Stand
Stand does not work. Monitor falls.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stand would not hold the monitor. It consistently collapsed ensuring the monitor would fall back and likely break. I returned because basically unusable. Best Buy customer service was great though. Basically is a design defect in the product.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear PeggyW.,
I'm sorry to hear that your monitor having issue with the stand. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have returned the unit , but I will forward your feedback to the Product team for review. If you have any general or technical questions, more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2106015651-0014) for us to better assist you. Thank you for choosing ASUS.
Best regards,
Schottky
ASUS Customer Loyalty – US Support
Requires DisplayLink driver to work…
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looked decent but doesn’t work without DisplayLink driver. Returned it and got cheaper and better plug and play option that didn’t require any drivers.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ninja,
Thank you for sharing your feedback on the ASUS ZenScreen. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Your feedback is greatly appreciated and will be passed to our Product Team for review.
Although you have returned the ZenScreen, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2105044996-0016" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Portable monitor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Reasonable value for purpose. Works with Mac or PC.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear RachelH,
We appreciate you sharing your feedback on this model. We are always known to satisfy our customers with the best quality and features. We do value our customers and take negative customer service experiences very seriously.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2103074458-0017) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
Needs high power USB port for full brightness
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome. If your computer as low power from the usb port I can only turn up brightness half way otherwise the monitor will flicker off until I turn it's brightness back down. Not a big deal. Nothing is perfect. The monitor is pretty dope.
I would recommend this to a friend- Cons mentioned:Compatibility
ASUS monitor incompatible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return it. Product would not work with my laptop. Had DP ALT INCOMPATIBLE MESSAGE tried downloading new driver at asus website, did not change message
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that it failed to connect and you had to return it. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional and this was a random case. If you have any concerns about another model, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support