Customer Ratings & Reviews
- Model:
- MB16ACE
- SKU:
- 10953394
Rating by feature
- Display Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
- Features
Rating 4.5 out of 5 stars
Monitor
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mmmm I’m not really sure how I feel about this yet.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Blink,
We appreciate you sharing your feedback on this model. We are always known to satisfy our customers with the best quality and features. We do value our customers and take negative customer service experiences very seriously. Are there any issues you are experiencing with your unit?
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2103074458-0012) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
Too loose falls a lot
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s too portable for me I want something that attaches to my laptop more convient
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jtiwan,
Thank you for sharing your comments regarding the ASUS ZenScreen. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. If you are still within the return period, we recommend contacting the place of purchase to exchange or return the monitor for one that meets your requirements.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2105044996-0017" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Quirky from the get go. No longer works.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked for awhile. It would disconnect itself regularly and I lost interest in using it. Haven't used it for a few months. Now it is not working at all. I have tried everything. Downloaded drivers, rebooted, different cords. This only gives me a Display Port No Signal. I don't carry it in a backpack or really even move it around much, so it isn't beat up. It simply won't connect.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear SarahLHD,
We sincerely apologize for the issues you've faced with the monitor and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We appreciate your feedback which our Product team will review.
Please allow us to make your experience with ASUS a better one. We recommend contacting our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assistance with getting the device repaired.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and include the case number "N2106015651-0019" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Compatibility
Disappointed! Not for MacAir
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t work with my MacAir Book, as stated on BB website & with BB Agent.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Alaya H,
It is unfortunate to hear that the ASUS ZenScreen MB16ACE did not meet your expectations. This portable monitor is compatible with the Windows operating system and this is stated on Best Buy's website as well in the specifications. We apologize for the inconvenience and if you are within the return window we recommend returning the device to Best Buy since it is not what you need. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2106015651-0016" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Boost productivity
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this portable monitor for my daughter who is in college and she loves it. having the option of plugging in an extra screen really helps her productivity.
I would recommend this to a friendBrightness could be better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brightness could have been much better. 220 nits is not so bright.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Stuli,
Thank you for taking the time to share your feedback on this model, We are truly sorry to know that you're not pleased with the brightness of this model and for the inconvenience this has caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send them out to the stores worldwide. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. This information will be passed on to our development team.
We truly appreciate your feedback. If you wish to discuss this issue further, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Meh monitor, useless customer support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The resolution, brightness, and build quality are all average, if not slightly below. The customer service, on the other hand, is well below average. If you don't care about after purchase support, save the money and buy a cheaper brand. They all use the same panels anyways, and ASUS build quality isn't amazing. After my experience with ASUS customer support, I would say ASUS has bad, borderline useless, customer support. If you do care about after purchase support, spend the extra money on a better brand.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the unfortunate experience you're having with this model. Rest assured we will make a note of this review and have it passed on to our team. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Cheap Monitor Stay Away
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broken after 3 times of use. I would not recommend this
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kyle,
Thank you for your feedback regarding the ASUS ZenScreen MB16ACE. We're truly sorry to hear that the unit became unusable after limited use, and we understand how disappointing that must be. To further investigate the issue and explore possible resolutions, we recommend contacting our support team at https://www.asus.com/us/support/callus/.
We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2106015651-0031" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not worth the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The cover is not sturdy to keep the monitor up. It’s not a touch screen. If I wasn’t going out of town & with the need for a 2nd monitor at the last minute, I would not have purchased it. Now Im stuck with it
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Otheroptions,
Thank you for sharing your feedback on this model. We're sorry to ear that this model did not meet your expectations. Rest assured we wil take a note of this review and have it passed on to our development team. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
okay, but would buy other touch screen one
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Okay, but not a touch screen with a high price tag.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you so much for the feedback, I will be letting the related department know about this concern experiencing for continuous improvements to the product line. If you have any technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Pros mentioned:Screen size
Nice but…..
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen itself was nice but it didn’t have speakers. That’s my fault for not reading the spec. I Loved the size of screen jay wish it had speakers and I would have to return it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear WHall,
We are truly sorry the device doesn't have a built-in speaker and for the inconvenience, this has caused you. This information will be passed on to our development team. We would be very happy to assist you.
We truly appreciate your feedback. If you wish to discuss this issue further, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Too expensive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Won't buy it again, it works well but is not touchscreen.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rock S,
Thank you for sharing your feedback on the ZenScreen. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2105044996-0015" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Do not purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The portable monitor includes a magnetized cover/case and an important warning not to place the cover/case in close proximity to a powered laptop. So, cannot put the case in your bag with a closed, not fully powered down laptop. That’s a show stopper for me.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MaryBeth,
Thank you for sharing your feedback on this product. We understand that it didn't meet your full expectations, and we sincerely apologize for that. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. Your feedback will be forwarded to our Product team for review to enhance the product line.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2106015651-0021" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Stand
Not worth it.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned. The stand is floppy and could not support the device.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BreannaS,
I'm sorry to hear that you are having issues with the product .All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have returned the unit , but I will forward your feedback to the Product team for review. If you have any general or technical questions, send us an email at customerloyalty@asus.com Please refer to this case number (N2106015651-0015) for us to better assist you. Thank you for choosing ASUS.
Best regards,
Schottky
ASUS Customer Loyalty – US Support
Did not work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ASUS monitor was a disappointment, earning just 1 star. It simply didn't work as expected. Despite multiple troubleshooting attempts, the display remained non-functional. This not only caused frustration but also wasted time and money. A product that fails to perform its basic function is a major letdown.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Quan N,
We sincerely apologize for the display issue you've faced with the monitor and the inconvenience caused. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one.
Please allow us to make your experience with ASUS a better one. Based on the issue described, we recommend getting the device repaired. Since your unit is a Best Buy Exclusive model, you can simply visit your Best Buy location for repair on your unit under our manufacturer warranty. Please rest assured that if you are unable to gain resolution when contacting Best Buy, we will be glad to provide further assistance in getting your unit repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and include the case number "N2106015651-0017" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Stopped powering on after 1 day.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im A+ certified. Thinking i did something wrong to connect it, I waited too long, like just over 2 weeks, to return it. So now i got a $220 boat anchor. Wonderful experience! Thx a lot. Last item i ever buy from bestbuy.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear that the ZenScreen no longer powers on and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To further investigate the problem you're experiencing or obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2106015651-0025" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Power Surge on Hub Port
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it 11 weeks ago and then showed up a problem, The error message “Power Surge on Hub Port” or “USB Device has exceeded the power limits of its hub port appeared every time I Plug into the laptop. Unfortunately, product is unreturnable at this time. I won't buy this brand anymore.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Felipe,
It's regrettable to hear about the error message. What you've experienced was not intentional and this is a random case. Have you tried to use a different USB port? I'm happy to look into this matter with you, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Wrong item received
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I brought it as an open box but didn’t receive the correct item and parts were missing, so not how it works. When I tried to return it in the store they wouldn’t let me and I had to ship it back which was inconvenient went it wasn’t my fault
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JasG,
We are sorry to hear that you received an incorrect product that was advertised. We would recommend that you reach out to Best Buy Support so they can provide you with more information. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2106015651-0018) for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Had to return it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return it, wouldn't turn on. Customer service guy acted like I did something to it, didn't want to return it until another employee told him to do the return.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Carlos S,
We sincerely apologize for the power issue you've faced with the monitor and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We appreciate your feedback which will be reviewed by our Product team.
Although you no longer have the unit, we do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2106015651-0020" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Too Dim
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely dim. I really wanted this to work out, but unfortunately I will be returning it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jojo,
Thank you for sharing your comments regarding the ASUS ZenScreen. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2106015651-0029" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support