Customer Ratings & Reviews
- Model:
- MB16ACE
- SKU:
- 10953394
Rating by feature
- Display Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
- Features
Rating 4.5 out of 5 stars
Dont buy
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has not even been one year and its not working.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Erika,
We're sorry to hear that the ASUS ZenScreen stopped working and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To further investigate the problem you're experiencing with the ZenScreen or to obtain assistance with getting it repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2106015651-0026" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Item did not work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased out the box item and it didn’t bot work. I was very disappointed. But I Love Best Buy because i had no problem returning item to the store.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We regret to hear that you received a defective product, as well as the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Please accept our humble apologies. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand that you have returned the device, and we hope that you were able to obtain a functioning replacement and that you are enjoying using it.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2106015651-0022" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Doesn't work if you don't have a usb C
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The listing says that you can use usb-a but that is not correct. I have a surface pro 2017 and the included adapter does not work. Even after downloading the driver from the website. Contacted Asus and they told me it will not work and I need to return it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear that Zen screen is unable to connect via your Surface Pro. This must be frustrating, I will forward your feedback to the product team for future improvements. If you have any concerns, feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Do not buy this screen. It’s not worth the money.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product has a lot of problems. I used different 3 usb c cords. It would lose connection to my new MacBook Pro. Because it does not have its own power source, you can’t use it with your gaming consoles. It’s also so flimsy that there is no safe way of using as a portable monitor.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jedimuggle,
We are truly sorry for the issues you've had with the device and the inconvenience this has caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send them out to the stores worldwide. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. This information will be passed on to our development team. We would be very happy to assist you.
We truly appreciate your feedback. If you wish to discuss this issue further, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
No Zen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only one on the market with only 1 C port? Who designed? Worse? Who sold it! And wont take it back after 15 days! Never buying at best buy never ever ever never!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you so much for the response, I'm sorry to hear that you are not pleased with the design. We’re normally known for our exceptional products to detail, and we regret that we missed the mark. I will forward your feedback to the product team for future improvements. If you need any form of technical assistance, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
It broke after a few months
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing broke within a few months. I've tried every trouble-shooting idea, Asus customer service is non-existent, the Geek squad doesn't service them, and I can't get any help from Best Buy.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that your unit broke after a few months of usage. This is not the type of experience we want any of our customers to have. Be assured that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improve the way our staff assist every customer. You explain this matter to me at feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Worked only one day
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this monitor while it worked, which it did for only a single day. Now it will not power on…not worth the money spent.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear that the unit is unable to turn on. This is not the kind of experience we want any of our customers to have. Have you tried to use a different power outlet? I'm happy to assist you, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
auto rotation is not working
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am retuning it as auto rotation is not workin…..
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mark E,
We're sorry to hear that the auto-rotate feature is not working on the ZenScreen and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence.
Having returned the device, we hope that you were able to obtain a functioning replacement and that you are enjoying using it.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2106015651-0024" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
It didn't work when I received it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it ASAP. Even if it worked, it only connected to some weird USB-A adapter that I didn't have and didn't want to bother buying.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
It's regrettable to hear you've encountered issues with the monitor from out of the box. Can you please provide us a detailed description of the issue? Is the screen not able to display or the ports unable to work? Feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Bad screen, dont buy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has lots of conmection issues, you have to plug and unplug multiple times to get it to work.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Fapb88ve,
I'm sorry to hear about the connection issues. This is not the kind of experience we want any of our customers to have. Please attempt to use a different port and ensure to keep the driver updated. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Driver: https://www.asus.com/us/Displays-Desktops/Monitors/ZenScreen/ZenScreen-MB16ACE/HelpDesk_Download/
- Pros mentioned:Portability, Weight
Love it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE! I previously purchased a Lepow portable that continued to have issues with power connection. I love that this Asus does not require a separate power connection, it powers through the computer. That means one less cord and one less hassle. It connected very easily to my imac and works horizontally and vertically. Takes a little effort to figure out the case stand but once I got the hang of it it wa sno problem. I saw comments about color but for my day to day work that's not an issue, I just wanted a lightweight, no fuss monitor to extend my PC and for travel, and this works great for that purpose.
I would recommend this to a friend - Pros mentioned:Portability, Screen size
Great quality product!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pleased with monitor. Compact. Good quality, Good Resolution, and easily connected. Highly recommend if you travel and need a second screen. Excellent customer service with product knowledge, product recommendation, order entry, and product availability on short notice. Lifesaver!
I would recommend this to a friend - Pros mentioned:Screen sizeCons mentioned:Stand
Great screen, but you may need to buy a separate s
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The screen is excellent and the display is vibrant and nice to work on. The cover as a stand is not fantastic, the angle is very steep, and became difficult to work on for an extended period of time, so i had to buy a 3rd party stand.
I would recommend this to a friend - Pros mentioned:Portability, Weight
Get 1
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Light weight and crystal clear clarity. Can’t beat this screen. I’ve had the AOC in the past and this hands down is better. Unfortunately for the full features, I can’t use the usb-c. I have to use the adapter it comes with but my work computer is at fault for that. It does what I need it to with being portable
I would recommend this to a friend - Pros mentioned:Quality
Asus ZenScreen 15.6 FHD IPS - Flat RGB colors
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to use some IT knowledge to get my ASUS ProArt laptop connected. After updating the BIOS and drivers, it finally worked! Aside from that, the flat RGB colors aren’t ideal for graphic designers, but they’re sufficient for productivity tasks. Fortunately, I bought it as an open-box product.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CarlonchoN,
Thank you for sharing your experience with the ASUS MB16ACE ZenScreen. We’re glad to hear that you were able to get it connected successfully after updating the BIOS and drivers. We sincerely apologize for any disappointment regarding the RGB color performance, especially for graphic design work.
We appreciate your feedback and will pass it along to our product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2103074458-0047" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:ResolutionCons mentioned:Stand
Extended view
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was very surprised with the low cost for what I revieved. Incredibly brught resolution. The only thing i did not like was the stand it took a while to figure out.
I would recommend this to a friend - Pros mentioned:Portability, Screen size
ASUS ZEN SCREEN
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I use this both as an extra screen for my notebook as well as duplicating my screen for client meetings. Picture quality for my applications is perfect. Plugged into my Dell notebook and it worked flawlessly with no need to download software etc.
I would recommend this to a friend - Pros mentioned:Portability, Screen size
Great portable monitor, the stand however ...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this to replace a 22" fixed desktop monitor that has developed some issue and I wanted something to take with me when traveling as can't work with 1 screen anymore! Works well with MacBook Pro although still fiddling with optimum screen settings. Nice & thin, intuitive buttons. A 4 due to stand. It's very flimsy, doesn't stand monitor as upright as I like and does not cover the back at all.
I would recommend this to a friend - Pros mentioned:Portability, Screen size
Amazing!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what I wanted. It's so thin, lightweight, and portable. The folding screen cover leaves some to be desired, but it’s a good screen cover for while its in my bag. I bought a different stand to hold it. Wonderful for working from anywhere. Would recommend.
I would recommend this to a friend Useless product.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth your time. Does not come with video drivers to work with Windows laptops. Useless product.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Aggie77,
We sincerely apologize for the poor experience you have had with this monitor. Please refer to the FAQ linked below to troubleshoot the issue. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2106015651-0013" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - How to fix Display problem on External monitors: https://www.asus.com/support/FAQ/1047158/