Customer Ratings & Reviews
- Model:
- MB16ACE
- SKU:
- 11521465
Rating by feature
- Display Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
- Features
Rating 4.5 out of 5 stars
- Cons mentioned:Stand
Very nice, but...
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great portable monitor and it works great however the cover is also the stand does not work well (as a stand)
I would recommend this to a friend - Cons mentioned:Stand
Excellent portable monitor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent monitor, I love it. I wish that had better stand.
I would recommend this to a friend Great steal for work monitor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very nice well lit monitor i use for work, make my system highly mobile. Love it!
I would recommend this to a friend- Pros mentioned:Portability
Great Portable Second Screen
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Portable Second Screen No issues with my macbook
I would recommend this to a friend - Cons mentioned:Compatibility
Good at the beginning but . . . .
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice light build, used as supplement for a laptop with a nonfunctioning screen. Both were ASUS, but the screen proved to be only intermittently compatible with the Zenbook laptop. It began to display a screen error message, and eventually stopped working altogether. Replaced it with the cheaper AOC model, which is heavier but works perfectly.
No, I would not recommend this to a friend - Pros mentioned:Screen size
Great investment for working from home
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t go wrong. It’s perfect and easy to use. Clear and crisp display
I would recommend this to a friend - Pros mentioned:Quality
Worked well for a very short time
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This worked well and was an excellent value for the first 3 months. But after only 3 months of light use of about 3 to 4 hours a day for 3 days a week, the screen began to intermittently go dark for 10 - 15 seconds at a time. This was persistent to the extent that the screen became unusable. Even with Total Protection, I’m without the device for several weeks as it goes through the return and repair process. Not worth the wait so I’ll get a more reliable model from another manufacturer in the interim.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear William S,
We regret to learn about the display issue you're experiencing with the ASUS ZenScreen and we apologize for the inconvenience this may have caused you. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. We would like to make your experience with us a better one.
Please email us at customerloyalty@asus.com and include the case number "N2103074458-0039" as a reference so that we can investigate this issue further. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Stand Doesn’t Work Properly
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen keeps falling over. I have to use a pencil, pen, or even my laptop cord to help prop it up in the frame. This is horrible.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your experience with the ASUS MB16ACE ZenScreen. We sincerely apologize for the inconvenience caused by the screen not staying upright during use. This is not the kind of quality to expect from our products and it's not the norm. To ensure the issue is properly investigated and resolved, we recommend contacting our support team at https://www.asus.com/us/support/callus/.
We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2103074458-0044" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Additional Screen
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! So, easy to use. I take it when I travel.
I would recommend this to a friend- Pros mentioned:Portability
Makes life better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.portable 1080 monitor. so happy with it I purchased 2!
I would recommend this to a friend - Pros mentioned:Portability
Clear, sharp picture!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot be used as a main display, but otherwise a great little monitor. Thin and light and ultra portable.
I would recommend this to a friend - Pros mentioned:Portability
Just what I needed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love having this second monitor for work. I've missed that dual monitor life.
I would recommend this to a friend - Pros mentioned:Portability
Easy to use from out of the box.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simple, thin, and easy to use. Worked with school Chromebooks
I would recommend this to a friend - Pros mentioned:Portability
Portable monitor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good And excellent for its purpose and very handy
I would recommend this to a friend - Pros mentioned:Portability
Great Monitor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. The view is awesome. It was also super easy to connect.
I would recommend this to a friend Good monitor with small problem for me.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Monitor works great. My only complaint is that I put it on the left side of my computer and the usb-c connector is on the left side. Just makes it harder to connect.
I would recommend this to a friendGreat product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I originally bought this for travel but when my large desktop monitor died I wound up plugging this one in in for daily use. So far I think it works great and I’ve had it for about three months. The height is not great so I just got a little stand for it I think it’s a decent monitor
I would recommend this to a friend- Pros mentioned:Portability
Good screen detail
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product, ease of use and great screen detail
I would recommend this to a friend - Pros mentioned:Weight
Not thrilled with display quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted a portable monitor for work. Honestly i am underwhelmed by the screen quality - sorry I dont know the technical term - the pictures and text are slightly fuzzy at all the settings. I wish i had gotten a better screen. The upside is that it is lightweight and durable and easy to use.
No, I would not recommend this to a friend - Pros mentioned:Portability
Very good buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This monitor came in handy while working from home. I love it!
I would recommend this to a friend