Customer Ratings & Reviews
- Model:
- MB16ACE
- |
- SKU:
- 12561170
Customer reviews
Rating 4.6 out of 5 stars with 1395 reviews
(1,395 customer reviews)Rating by feature
- Display Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
- Features4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers enjoy the product's excellent portability, lightweight design, and perfect screen size, often praising its clear resolution, strong overall performance, and convenient USB-C connectivity. However, some customers have expressed concerns regarding the stand's quality, limited compatibility, and its tendency to drain laptop battery life, also noting that it can be a bit pricey.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Rated 1 out of 5 stars
Worked well for a very short time
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This worked well and was an excellent value for the first 3 months. But after only 3 months of light use of about 3 to 4 hours a day for 3 days a week, the screen began to intermittently go dark for 10 - 15 seconds at a time. This was persistent to the extent that the screen became unusable. Even with Total Protection, I’m without the device for several weeks as it goes through the return and repair process. Not worth the wait so I’ll get a more reliable model from another manufacturer in the interim.
This review is from ASUS - ZenScreen 15.6" FHD IPS Portable Monitor with Foldable Smart Case (USB-C) - Dark Gray
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear William S,
We regret to learn about the display issue you're experiencing with the ASUS ZenScreen and we apologize for the inconvenience this may have caused you. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. We would like to make your experience with us a better one.
Please email us at customerloyalty@asus.com and include the case number "N2103074458-0039" as a reference so that we can investigate this issue further. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Portability
Rated 4 out of 5 stars
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great portable monitor. It was easy to start up and use.
This review is from ASUS - ZenScreen 15.6" FHD IPS Portable Monitor with Foldable Smart Case (USB-C) - Dark Gray
I would recommend this to a friend Rated 5 out of 5 stars
Great portable monitor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this open-box. It's been great! Easy to use and in really good condition.
This review is from ASUS - ZenScreen 15.6" FHD IPS Portable Monitor with Foldable Smart Case (USB-C) - Dark Gray
I would recommend this to a friendRated 5 out of 5 stars
Stand is Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product - Used one in the past and this newer model is so much easier for the stand feature!
This review is from ASUS - ZenScreen 15.6" FHD IPS Portable Monitor with Foldable Smart Case (USB-C) - Dark Gray
I would recommend this to a friendRated 5 out of 5 stars
Best portable monitor for the money - easy to use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've tried many of these monitors and this is the absolute best one for the value. You only need one cable to both connect it and power it. It worked out of the box with nothing else needed for both my mac and pc laptops.
This review is from ASUS - ZenScreen 15.6" FHD IPS Portable Monitor with Foldable Smart Case (USB-C) - Dark Gray
I would recommend this to a friend- Cons mentioned:Compatibility
Rated 3 out of 5 stars
Looked nice but didn't work for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The monitor looked nice, but it didn't work through the docking station. I wound up returning it along with the laptop because the setup just wasn't working for me. One thing I did not like about this monitor is the angle it sat at if you use the cover as a stand.
This review is from ASUS - ZenScreen 15.6" FHD IPS Portable Monitor with Foldable Smart Case (USB-C) - Dark Gray
I would recommend this to a friend - Pros mentioned:Screen size
Rated 4 out of 5 stars
Good display with great clarity
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality display. Much better than the one it replaced.
This review is from ASUS - ZenScreen 15.6" FHD IPS Portable Monitor with Foldable Smart Case (USB-C) - Dark Gray
I would recommend this to a friend - Pros mentioned:Screen size
Rated 3 out of 5 stars
Great but not while gaming
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good little monitor has a great picture but is not good if you want a second monitor while your playing games on PC. With it on it will kill your FPS.
This review is from ASUS - ZenScreen 15.6" FHD IPS Portable Monitor with Foldable Smart Case (USB-C) - Dark Gray
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear James M,
Thank you for sharing your experience with the monitor, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. As a customer-oriented company, we are committed to providing a positive shopping experience every time. We appreciate your feedback which our Product team will review.
Please allow us to make your experience with ASUS a better one. To troubleshoot the issue described, we recommend following the steps in the FAQ below.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2103074458-0025" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1016223/
Rated 5 out of 5 stars
Better cable!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this and monitor. My other ASUS monitor had a different cable connection and it worked for about nine months and then would quit. I bought a new cable and that worked for about eight more months. This one has a different type connection and should be more sturdy and durable I am hoping!
This review is from ASUS - ZenScreen 15.6" FHD IPS Portable Monitor with Foldable Smart Case (USB-C) - Dark Gray
I would recommend this to a friendRated 5 out of 5 stars
Portable Monitor
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t believe how unbelievably productive this monitor helps me to be. The flexibility to go anywhere and have a 2nd monitor is to AWESOME.
This review is from ASUS - ZenScreen 15.6" FHD IPS Portable Monitor with Foldable Smart Case (USB-C) - Dark Gray
I would recommend this to a friendRated 5 out of 5 stars
Need a more touchability otherwise very functional
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No comment but this goes great with a foam roller and a quadcopter propeller.
This review is from ASUS - ZenScreen 15.6" FHD IPS Portable Monitor with Foldable Smart Case (USB-C) - Dark Gray
I would recommend this to a friend- Cons mentioned:Compatibility
Rated 2 out of 5 stars
An unreliable monitor with minimal compatibility
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you plan on using this with anything else other than awhile laptop or desktop computer, good luck finding any compatible adaptor that will supply power and video out to this stubborn portable monitor. For a monitor that came out recently - it already feels out date. The most unreliable portable monitor I’ve ever used and I returned one to get another. It’s just poorly made with almost zero compatibility. Asus is a great manufacturer in general but they’ve been missing the mark lately.
This review is from ASUS - ZenScreen 15.6" FHD IPS Portable Monitor with Foldable Smart Case (USB-C) - Dark Gray
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Chris,
Thank you so much for the feedback, I'm sorry to hear that you aren't able to find compatible adapters. Is the original adapter that the unit came with broken? I'm happy to assist you, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Rated 5 out of 5 stars
I like it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quick and East Setup! This item is seriously just plug and play. The display is bright and the carrying case/ steam is smart.
This review is from ASUS - ZenScreen 15.6" FHD IPS Portable Monitor with Foldable Smart Case (USB-C) - Dark Gray
I would recommend this to a friendRated 5 out of 5 stars
Great external monitor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for the price. Exactly what I needed and expected. Use it for my programming job.
This review is from ASUS - ZenScreen 15.6" FHD IPS Portable Monitor with Foldable Smart Case (USB-C) - Dark Gray
I would recommend this to a friendRated 3 out of 5 stars
Stand Doesn’t Work Properly
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen keeps falling over. I have to use a pencil, pen, or even my laptop cord to help prop it up in the frame. This is horrible.
This review is from ASUS - ZenScreen 15.6" FHD IPS Portable Monitor with Foldable Smart Case (USB-C) - Dark Gray
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your experience with the ASUS MB16ACE ZenScreen. We sincerely apologize for the inconvenience caused by the screen not staying upright during use. This is not the kind of quality to expect from our products and it's not the norm. To ensure the issue is properly investigated and resolved, we recommend contacting our support team at https://www.asus.com/us/support/callus/.
We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2103074458-0044" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rated 4 out of 5 stars
Great Monitor for travel
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent item, just wish it had a more robust carrying case, I fear it will be damaged carrying in my backpack during flights and travel. Time will tell how durable it actually is.
This review is from ASUS - ZenScreen 15.6" FHD IPS Portable Monitor with Foldable Smart Case (USB-C) - Dark Gray
I would recommend this to a friendRated 5 out of 5 stars
ASUS is going portable monitoring
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Since I've purchased this item, I've been impressed with the quality of visual extension of an added monitor. It is a little dim once setup, but works well for portable use. I wish I waited for the touch-screen model. Good Product....
This review is from ASUS - ZenScreen 15.6" FHD IPS Portable Monitor with Foldable Smart Case (USB-C) - Dark Gray
I would recommend this to a friendRated 5 out of 5 stars
Great addition to work from home set up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great monitor to complete an at home office set up as a 2nd monitor. If using with Mac have to download a separate driver for it to work, but easy to figure out.
This review is from ASUS - ZenScreen 15.6" FHD IPS Portable Monitor with Foldable Smart Case (USB-C) - Dark Gray
I would recommend this to a friendRated 5 out of 5 stars
Magnificent Product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Magnificent Product, highly recommend for anyone who is looking for an external monitor that is compatible with Mac.
This review is from ASUS - ZenScreen 15.6" FHD IPS Portable Monitor with Foldable Smart Case (USB-C) - Dark Gray
I would recommend this to a friendRated 5 out of 5 stars
Great portable 2nd Monitor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works good for wife working with Surface and is portable. Virtually no set up - plug into USB - update display to say EXTEND and have dual monitors. Would recommend for people on the move that don't need a big second monitor.
This review is from ASUS - ZenScreen 15.6" FHD IPS Portable Monitor with Foldable Smart Case (USB-C) - Dark Gray
I would recommend this to a friend
















