Customer Ratings & Reviews
- Model:
- MB16ACE
- SKU:
- 12561170
Rating by feature
- Display Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
- Features
Rating 4.5 out of 5 stars
Customers are saying
Customers enjoy the product's excellent portability, lightweight design, and perfect screen size, often praising its clear resolution, strong overall performance, and convenient USB-C connectivity. However, some customers have expressed concerns regarding the stand's quality, limited compatibility, and its tendency to drain laptop battery life, also noting that it can be a bit pricey.
This summary was generated by AI based on customer reviews.
Almost perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s great except you have to connect directly to laptop to work. You cannot use any kind of adapter. Otherwise I am happy
I would recommend this to a friendExternal Monitor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. However, the display could be better
I would recommend this to a friendGreat buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the item for my son he loved it I always shop at Best Buy they are great
I would recommend this to a friendGreat monitor for this price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It comes with USB 3.1 to USB C adaptor. So you can connect this monitor to USB 3 port on your laptop
I would recommend this to a friend- Pros mentioned:Screen size
Check open box in store
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Missing hardware and usb converter kept pushing out USB C cables. Once your able to get the screen to work the image is great but was very difficult to get it work on top of all other issues caused by store inspected item. Best Buy was not able to do anything for me without me driving 2 hours to the store that might not even have the hardware that was missing and with no replacement option available near me. No accommodations available maybe a new item is better than an open box that was inspected by Best Buy as excellent. I was able to get similar item cheaper and working on Amazon.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bhern1991,
We sincerely apologize for the issues you've experienced with both the ASUS ZenScreen and the reseller team, as well as for the inconvenience caused. This is not the quality of products or services we aim to provide. We understand that you were able to purchase the device from a different reseller, and we hope it functions normally and you enjoy using it.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2106015651-0028" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Portable laptop screen
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best product by far. I recommend it to anyone out there.
I would recommend this to a friendGreat Travel Monitor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this travel monitor for wife to use for her business trips. She loves it! It is a simple set up and is a great second monitor.
I would recommend this to a friendNo more half windows beside each other!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has helped me immensely with work, and I can't imagine not having it after using this extra screen for the past few weeks.
I would recommend this to a friend- Pros mentioned:Portability
Sometimes great
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Most of the time I try to use this screen it does not connect properly. When it works it is great
No, I would not recommend this to a friend Needs a better stand/case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Monitor is great but the smart case is not good nor is it user friendly
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nasir H,
Thank you for your feedback on the ASUS ZenScreen MB16ACE. We're pleased to hear you're satisfied with the monitor's performance and we apologize for any inconvenience caused by the smart case design. Your comments are appreciated and will be shared with our product team for further review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2103074458-0046" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Screen size, Weight
Excellent
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great screen for the price. Light weight and compact.
I would recommend this to a friend - Cons mentioned:Stand
Screen is awesome but the stand sucks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved the screen high resolution but the stand sucks doesn’t hold the screen perfectly so every minute I need to keep on adjusting the stand
I would recommend this to a friend - Cons mentioned:Stand
Visuals are Great The Stand is Awful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't get this monitor to stay in position, it's forever slipping off the flimsy stand provided and of course, it's when I need the monitor the most. The color and the visual imagery are fantastic, although I'm only looking at excel spreadsheets :-) I more reliable stand still wouldn't make this monitor worth $200. I previously purchased the AOC for $100 and it's perfect for what I need, but, I knocked it over and broke it :-( since it was out of stock during the pandemic, I had to upgrade myself and I got this $200 beauty that I really don't like.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the stand. We are always know for our great quality. I will forward your feedback to the product team for future improvements. If you have any concerns, feel free to reach out to our ASUS Official Support Site. We are here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Good Product.But not compatible for many tablets.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is only one USB-C port. So, the device that you are connecting to this monitor needs to power the monitor as well. It may be useful for laptops but not for tabs. Not all tablets share power. I really liked the thin design and carrying case that can be converted as stand.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sai R,
Thank you for sharing your feedback on the ASUS ZenScreen. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Your feedback is greatly appreciated and will be passed to our Product Team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2103074458-0033" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Portable screen
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great screen! Perfect for working from a hotel. Recommend
I would recommend this to a friendGreat monitor for WFH
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does what it supposed to do except for the paint transfer on the backside of the screen caused by the "skin" of the "portable monitor stand". I don't have an image of it really happen
I would recommend this to a friend- Cons mentioned:Stand
Portable Monitor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen works great and it exactly what I was looking for. Very disappointed on the stand it comes with. Screen leans back and sometimes falls off the stand.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you so much for the feedback, I will be letting the related department know about this concern for continuous improvements to the product line. If you have any technical matters, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Great but could be better.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great portable monitor that is connected/powered by USB C. Only complaint is the brightness is low at max settings. Get it open box excellent or on sale.
I would recommend this to a friendMake any space a working space
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I brought two of them and they made my day, can sit in my living room with 2 of these monitors making 3 displays which is amazing. I strongly recommend this product.
I would recommend this to a friendLove this monitor
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This monitor is absolutely awesome for what I use it for (spreadsheets). I use dual monitors at work and use this with my laptop when traveling and while working from home.
I would recommend this to a friend