Customer Ratings & Reviews
- Model:
- MB16ACE
- SKU:
- 12561170
Rating by feature
- Display Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
- Features
Rating 4.5 out of 5 stars
Customers are saying
Customers enjoy the product's excellent portability, lightweight design, and perfect screen size, often praising its clear resolution, strong overall performance, and convenient USB-C connectivity. However, some customers have expressed concerns regarding the stand's quality, limited compatibility, and its tendency to drain laptop battery life, also noting that it can be a bit pricey.
This summary was generated by AI based on customer reviews.
No carry case
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the cheaper black version that came with a carry case for a few years. The screen broke when I was traveling so I bought this one. I like the screen on this gray one but I’m disappointed if does not come with a carry case for the price. Fortunately I have my old carry case because if I didn’t, I wouldn’t be able to travel with this one.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear CorinneC,
We appreciate you sharing your feedback on this model. We are always known to satisfy our customers with the best quality and features. We do value our customers and take negative customer service experience very seriously. Not all models are included with the Zenscreen Sleeve, this model has the Asus Smart Case instead. Specifications and features vary by model and region.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2103074458-0011) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
Works well
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really, really cool. Works well. Nothing else to say 50 character minimum for reviews is stupid.
I would recommend this to a friendAs expected, great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great value, no issues. I never go on a business trip without it.
I would recommend this to a friendGood Product
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a good product that I would recommend to everyone.
I would recommend this to a friendSurprisingly Nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great monitor - thin, handy, good color and response - and is powered off USB connection.
I would recommend this to a friendGreat travel monitor
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice portable monitor. Very slim and crystal clear. Great for traveling
I would recommend this to a friendGreat deal!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is great for working remotely or having an extra monitor around.
I would recommend this to a friendHard to Awaken After Idling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This portable monitor gets an average rating because it seems that when I’ve idled too long, the monitor doesn’t awaken properly from a sort of sleep mode which causes me to have to force restart my Samsung laptop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear L Cherene,
We sincerely apologize for the sleep mode issue you've encountered with the ASUS ZenScreen and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. Please allow us to make your experience with ASUS a better one. To further investigate the problem, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2103074458-0028" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Add on screen
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great add on for my work at home office to help with my presentations.
I would recommend this to a friendPlug and Play! Worked with MacBook Air, no problem
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed for remote location co-worker running a MacBook Air with little tech support. Worked perfectly!
I would recommend this to a friendGreat add to any WFH setup
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect addition to my WFH set up. And you can use it in portrait mode
I would recommend this to a friendExcellent Travel Monitor for Mac
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with this monitor for travel with my Mac.
I would recommend this to a friendNot great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sure this thing is more affordable than most, but my experience with it has been most frustrating. It only works properly with the short, inflexible powered usb-c cable provided AND must be plugged directly into your computer (cannot be used with 99% of dongles/adapters). Combine that with a single, bottom-right port location on the monitor, and you get a monitor that works in a variety of positions/orientations in theory only. This thing is unnecessarily hogging one of two usb-c ports on my M3 Macbook Pro and giving me very few practical benefits.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on the ASUS ZenScreen. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our team for review. If you require any further assistance, don't hesitate to get in touch with our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2105044996-0014" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great second monitor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great second monitor for the price. Love the screen protector.
I would recommend this to a friendGreat portable monitor
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little difficult in initial setup and driver install but after that it’s been a dream. I only wish I had bought it sooner.
I would recommend this to a friendGood buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great portable monitor at a good price! Perfect for working remotely.
I would recommend this to a friend- Cons mentioned:Stand
Just ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good portable monitor- wish the stand was better and more upright.
I would recommend this to a friend PORTABLE MONITOR
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.PRODUCT WORKS VERY WELL AND THE PIXEL QUALITY IS GOOD.
I would recommend this to a friendGood
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great extra display for regular use nothing to fancy on it
I would recommend this to a friendLove it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Useful and compact. Very good definition and perfect as a second screen.
I would recommend this to a friend