Customer Ratings & Reviews
- Model:
- MB16ACE
- SKU:
- 6403999
Rating by feature
- Display Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
- Features
Rating 4.5 out of 5 stars
Customers are saying
Customers have good things to say about the ZenScreen 15.6" FHD IPS Portable Monitor, particularly its portability, screen size, and lightweight design. Many appreciate the good quality and clear resolution, as well as the convenience of USB-C connectivity. However, some customers have expressed concerns about the stand, compatibility, and the potential impact on laptop battery life.
This summary was generated by AI based on customer reviews.
Great portable monitor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use it as home office or take it on road. Great screen clarity.
I would recommend this to a friendLaptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful product does everything we need and more
I would recommend this to a friendNot worth it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice monitor, the usb-c cable is in the way. If the place the usb in the back it would be more proficient
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear James J,
Thank you for your feedback on the ASUS MB16ACE ZenScreen. We're glad you’re satisfied with the monitor’s overall performance. We understand your concern regarding the USB-C port placement and appreciate your suggestion. This input will be shared with our product team for future design improvements.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2105044996-0020" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not what I was looking for
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m giving this 3 stars based off the fact I thought I was buying something that had more capabilities. This monitor is very limited
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Austin M,
Thank you for sharing your feedback on the ZenScreen. We understand that it didn't meet your full expectations, and we sincerely apologize for that. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. We appreciate your feedback which will be passed to our Product team for review. If you require any further assistance, don't hesitate to get in touch with our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2103074458-0030" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Portable monitor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great portable monitor for any mobile office. Recommend.
I would recommend this to a friendGreat for work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use and set up, lightweight. Good quality picture
I would recommend this to a friendlooks good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very thin and design is very good but it is HD display
I would recommend this to a friend- Cons mentioned:Battery life
Small, no battery
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ended up returning it because 1) it doesn’t have a battery so it drains laptop battery power and 2) it’s not noticeably bigger than my laptop screen, so it didn’t suit my needs.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tony,
I'm sorry to hear that this display did not suit your needs, this is absolutely not the kind of experience that we want any of our customers to have. I understand that you have already returned the unit, but I will forward your feedback to the Product team for review. If you have any general or technical questions, please email me at cl-lane@asus.com and include case #N2105044996-0001 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
- Pros mentioned:Portability
Wow, not enough details in description
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a portable screen, works like it should. Would be nice if it said it was not wireless before I bought it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on this product. We understand that it didn't meet your full expectations, and we sincerely apologize for that. Also, we apologize for the lack of details regarding the product description. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. If you are still within the window, we recommend contacting the place of purchase for an exchange.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2105044996-0013" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Product review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works as advertised for the most part but can't get it to rotate
I would recommend this to a friendLooked nice but didn't work for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The monitor looked nice, but it didn't work through the docking station. I wound up returning it along with the laptop because the setup just wasn't working for me. One thing I did not like about this monitor is the angle it sat at if you use the cover as a stand.
I would recommend this to a friendVery Portable but viewing is not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This screen is great for transporting and quickly setting up, but I was not impressed with the quality of the picture. I have 3 other ASUS monitors and they are great and will still be buying this brand, but this product was not great.
No, I would not recommend this to a friend- Cons mentioned:Battery life
Might as well get a desktop
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works okay but you better have it plugged in if your are going to play games. Battery lasts only 30 minutes 1 hourt tops
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Lindsay V,
We are sorry to hear about the battery life issue that you experienced with your ASUS portable monitor. Besides the battery issue, are there any changes you would recommend to improve this product? The battery life will vary depending on brightness and usage conditions. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2105044996-0010" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Disappointed with lack of features
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to recommend this item because it is limited. No HDMI, no battery, no touchscreen. It can only be used with displayport via USB-C. It will not work with my galaxy note ultra 20 without using a USB-C hub.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jimmy,
We are sorry that you are pleased with the design of the device and for any inconvenience this has caused you. This model undergoes intensive quality control testing and final inspection for both hardware and software. ASUS provides a warranty for the unit in order to fix or repair any isolated issue. This information will be passed on to our development team. Please allow us to make your experience better. We truly appreciate your feedback. If you wish to discuss this further, please don't hesitate to contact us via email at (Customer loyalty @ Asus .com) Please remove the spaces and please use this link as a reference. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Just not bright enough
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The discounted price of $130 was too good to pass up. Very lightweight and easy to use. The biggest issue was the screen was way too dim. Also, the more I used it, the more I wanted it to be a touch screen. For these reasons, I decided to return it...
No, I would not recommend this to a friend- Pros mentioned:Portability
frickn' awesome still using it
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.frickn' awesome still using it, bought over two years ago and still using it daily
I would recommend this to a friend Check open box in store
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Missing hardware and usb converter kept pushing out USB C cables. Once your able to get the screen to work the image is great but was very difficult to get it work on top of all other issues caused by store inspected item. Best Buy was not able to do anything for me without me driving 2 hours to the store that might not even have the hardware that was missing and with no replacement option available near me. No accommodations available maybe a new item is better than an open box that was inspected by Best Buy as excellent. I was able to get similar item cheaper and working on Amazon.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bhern1991,
We sincerely apologize for the issues you've experienced with both the ASUS ZenScreen and the reseller team, as well as for the inconvenience caused. This is not the quality of products or services we aim to provide. We understand that you were able to purchase the device from a different reseller, and we hope it functions normally and you enjoy using it.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2106015651-0028" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Too big
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a nice screen but way too big for what I need it for
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Layde,
Thank you for sharing your feedback on the ZenScreen. We understand that it didn't meet your full expectations, and we sincerely apologize for that. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. We appreciate your feedback which will be passed to our Product team for review. If the return window is still open, we recommend contacting the place of purchase for an exchange or return for a monitor with a smaller screen.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2103074458-0029" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Did not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased open box excellent condition. Was missing usb c cable to make it work. BB team was great to work with to get cable for free but screen did not turn on and got very hot where usb power was plugged. Screen returned.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Marker369,
Thank you for sharing your experience with the ASUS MB16ACE portable monitor. We're sorry to hear that the screen did not power on and the device became unusually hot near the USB power connection. We understand how disappointing that must have been. We’re glad that the Best Buy team was able to assist in providing the missing USB-C cable and that you were able to return the monitor. Your feedback is grealty appreciated and will be forwarded to the appropriate internal teams for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2106015651-0030" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Portability
Zentastic
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Portable, easy to use, a lifesaver for compact spaces, and travel.
I would recommend this to a friend