Customer Ratings & Reviews
- Model:
- MB16ACE
- SKU:
- 6403999
Rating by feature
- Display Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
- Features
Rating 4.5 out of 5 stars
Customers are saying
Customers have good things to say about the ZenScreen 15.6" FHD IPS Portable Monitor, particularly its portability, screen size, and lightweight design. Many appreciate the good quality and clear resolution, as well as the convenience of USB-C connectivity. However, some customers have expressed concerns about the stand, compatibility, and the potential impact on laptop battery life.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Stand
meh overall
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.stand is pretty meh and we never use it now because of that
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Alex,
We apprecaite you leaving your feedback about this monitor. Your review will aid in future products and designs. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2105044996-0009" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Price gouged
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perf3xt monitor, but the price is way too high, its on amazon for 119 where as here its 170... dont do what i did and shop before you buy. Wonderful product though.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Riley N,
Thank you for your comments regarding the ASUS ZenScreen. It is our understanding that you are dissatisfied with the pricing of the product. We apologize for that and acknowledge your concern.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and provide the case number "N2105044996-0019" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Stand
Not worth it.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this to go back and forth from my home to work. I have a surface pro and utilized the adapter and it wouldn’t work: I installed the drivers and uninstalled and it worked decently for a week but it gave out. The usb c cable is very flimsy. It was a horrible experience. The stand was also the worst experience. It doesn’t stand unless you put the stand against a surface that the monitor can lean on. Beyond frustrated with this experience
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you so much for the honest feedback, I'm truly sorry to hear that it doesn't work with your Surface Pro correctly. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional and this was a random case. Have you tried connecting to another unit? If your issue was not resolved, feel free to send us a tweet or direct message to our Official ASUS North America Support Twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Cheap, but not minimal or easy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap, but could be better. The folding case is whack and hard to use, also I do not like how its so sparkly, would like something more minimal.
No, I would not recommend this to a friendNot a bad screen
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought that the screen resolution would be brighter. It does the job but I do like that it doesn’t need a separate power source or adapter.
I would recommend this to a friendFrequent Disconnects
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This screen would be great if it actually worked. Thin and light with easy single USB-C connection. However, when connected with USB-C to UBS 3.0 adapter, the screen would disconnect and reconnect every hour or so. This was consistent whether on laptop or desktop, on PC or iMac. I also tried connecting directly with USB-C to a new Thinkpad laptop and it just wouldn't turn on and just constantly connects and disconnects. I've made sure the drivers and widgets are installed and the computers have the latest driver. This has been a major disappointment. I had just ordered a 2nd screen, but will be cancelling.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
Thank you so much for the feedback, I'm truly sorry to hear that the device frequently disconnects. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional, did you try to use a different set of cables?
Please attempt to re-install the drivers and if you need further advice, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Cons mentioned:Stand
Stand does not work. Monitor falls.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stand would not hold the monitor. It consistently collapsed ensuring the monitor would fall back and likely break. I returned because basically unusable. Best Buy customer service was great though. Basically is a design defect in the product.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear PeggyW.,
I'm sorry to hear that your monitor having issue with the stand. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have returned the unit , but I will forward your feedback to the Product team for review. If you have any general or technical questions, more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2106015651-0014) for us to better assist you. Thank you for choosing ASUS.
Best regards,
Schottky
ASUS Customer Loyalty – US Support
Requires DisplayLink driver to work…
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looked decent but doesn’t work without DisplayLink driver. Returned it and got cheaper and better plug and play option that didn’t require any drivers.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ninja,
Thank you for sharing your feedback on the ASUS ZenScreen. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Your feedback is greatly appreciated and will be passed to our Product Team for review.
Although you have returned the ZenScreen, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2105044996-0016" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Portable monitor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Reasonable value for purpose. Works with Mac or PC.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear RachelH,
We appreciate you sharing your feedback on this model. We are always known to satisfy our customers with the best quality and features. We do value our customers and take negative customer service experiences very seriously.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2103074458-0017) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
Needs high power USB port for full brightness
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome. If your computer as low power from the usb port I can only turn up brightness half way otherwise the monitor will flicker off until I turn it's brightness back down. Not a big deal. Nothing is perfect. The monitor is pretty dope.
I would recommend this to a friend- Cons mentioned:Compatibility
ASUS monitor incompatible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return it. Product would not work with my laptop. Had DP ALT INCOMPATIBLE MESSAGE tried downloading new driver at asus website, did not change message
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that it failed to connect and you had to return it. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional and this was a random case. If you have any concerns about another model, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Monitor
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mmmm I’m not really sure how I feel about this yet.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Blink,
We appreciate you sharing your feedback on this model. We are always known to satisfy our customers with the best quality and features. We do value our customers and take negative customer service experiences very seriously. Are there any issues you are experiencing with your unit?
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2103074458-0012) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
Too loose falls a lot
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s too portable for me I want something that attaches to my laptop more convient
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jtiwan,
Thank you for sharing your comments regarding the ASUS ZenScreen. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. If you are still within the return period, we recommend contacting the place of purchase to exchange or return the monitor for one that meets your requirements.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2105044996-0017" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Quirky from the get go. No longer works.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked for awhile. It would disconnect itself regularly and I lost interest in using it. Haven't used it for a few months. Now it is not working at all. I have tried everything. Downloaded drivers, rebooted, different cords. This only gives me a Display Port No Signal. I don't carry it in a backpack or really even move it around much, so it isn't beat up. It simply won't connect.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear SarahLHD,
We sincerely apologize for the issues you've faced with the monitor and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We appreciate your feedback which our Product team will review.
Please allow us to make your experience with ASUS a better one. We recommend contacting our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assistance with getting the device repaired.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and include the case number "N2106015651-0019" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Cheap Monitor Stay Away
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broken after 3 times of use. I would not recommend this
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kyle,
Thank you for your feedback regarding the ASUS ZenScreen MB16ACE. We're truly sorry to hear that the unit became unusable after limited use, and we understand how disappointing that must be. To further investigate the issue and explore possible resolutions, we recommend contacting our support team at https://www.asus.com/us/support/callus/.
We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2106015651-0031" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Boost productivity
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this portable monitor for my daughter who is in college and she loves it. having the option of plugging in an extra screen really helps her productivity.
I would recommend this to a friendBrightness could be better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brightness could have been much better. 220 nits is not so bright.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Stuli,
Thank you for taking the time to share your feedback on this model, We are truly sorry to know that you're not pleased with the brightness of this model and for the inconvenience this has caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send them out to the stores worldwide. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. This information will be passed on to our development team.
We truly appreciate your feedback. If you wish to discuss this issue further, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Meh monitor, useless customer support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The resolution, brightness, and build quality are all average, if not slightly below. The customer service, on the other hand, is well below average. If you don't care about after purchase support, save the money and buy a cheaper brand. They all use the same panels anyways, and ASUS build quality isn't amazing. After my experience with ASUS customer support, I would say ASUS has bad, borderline useless, customer support. If you do care about after purchase support, spend the extra money on a better brand.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the unfortunate experience you're having with this model. Rest assured we will make a note of this review and have it passed on to our team. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Not worth the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The cover is not sturdy to keep the monitor up. It’s not a touch screen. If I wasn’t going out of town & with the need for a 2nd monitor at the last minute, I would not have purchased it. Now Im stuck with it
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Otheroptions,
Thank you for sharing your feedback on this model. We're sorry to ear that this model did not meet your expectations. Rest assured we wil take a note of this review and have it passed on to our development team. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
okay, but would buy other touch screen one
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Okay, but not a touch screen with a high price tag.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you so much for the feedback, I will be letting the related department know about this concern experiencing for continuous improvements to the product line. If you have any technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support