Customer Ratings & Reviews
- Model:
- MB16ACE
- SKU:
- 6403999
Rating by feature
- Display Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
- Features
Rating 4.5 out of 5 stars
Customers are saying
Customers have good things to say about the ZenScreen 15.6" FHD IPS Portable Monitor, particularly its portability, screen size, and lightweight design. Many appreciate the good quality and clear resolution, as well as the convenience of USB-C connectivity. However, some customers have expressed concerns about the stand, compatibility, and the potential impact on laptop battery life.
This summary was generated by AI based on customer reviews.
Too expensive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Won't buy it again, it works well but is not touchscreen.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rock S,
Thank you for sharing your feedback on the ZenScreen. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2105044996-0015" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Screen size
Nice but…..
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen itself was nice but it didn’t have speakers. That’s my fault for not reading the spec. I Loved the size of screen jay wish it had speakers and I would have to return it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear WHall,
We are truly sorry the device doesn't have a built-in speaker and for the inconvenience, this has caused you. This information will be passed on to our development team. We would be very happy to assist you.
We truly appreciate your feedback. If you wish to discuss this issue further, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Do not purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The portable monitor includes a magnetized cover/case and an important warning not to place the cover/case in close proximity to a powered laptop. So, cannot put the case in your bag with a closed, not fully powered down laptop. That’s a show stopper for me.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MaryBeth,
Thank you for sharing your feedback on this product. We understand that it didn't meet your full expectations, and we sincerely apologize for that. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. Your feedback will be forwarded to our Product team for review to enhance the product line.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2106015651-0021" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Did not work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ASUS monitor was a disappointment, earning just 1 star. It simply didn't work as expected. Despite multiple troubleshooting attempts, the display remained non-functional. This not only caused frustration but also wasted time and money. A product that fails to perform its basic function is a major letdown.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Quan N,
We sincerely apologize for the display issue you've faced with the monitor and the inconvenience caused. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one.
Please allow us to make your experience with ASUS a better one. Based on the issue described, we recommend getting the device repaired. Since your unit is a Best Buy Exclusive model, you can simply visit your Best Buy location for repair on your unit under our manufacturer warranty. Please rest assured that if you are unable to gain resolution when contacting Best Buy, we will be glad to provide further assistance in getting your unit repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and include the case number "N2106015651-0017" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Stand
Not worth it.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned. The stand is floppy and could not support the device.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BreannaS,
I'm sorry to hear that you are having issues with the product .All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have returned the unit , but I will forward your feedback to the Product team for review. If you have any general or technical questions, send us an email at customerloyalty@asus.com Please refer to this case number (N2106015651-0015) for us to better assist you. Thank you for choosing ASUS.
Best regards,
Schottky
ASUS Customer Loyalty – US Support
Stopped powering on after 1 day.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im A+ certified. Thinking i did something wrong to connect it, I waited too long, like just over 2 weeks, to return it. So now i got a $220 boat anchor. Wonderful experience! Thx a lot. Last item i ever buy from bestbuy.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear that the ZenScreen no longer powers on and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To further investigate the problem you're experiencing or obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2106015651-0025" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Power Surge on Hub Port
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it 11 weeks ago and then showed up a problem, The error message “Power Surge on Hub Port” or “USB Device has exceeded the power limits of its hub port appeared every time I Plug into the laptop. Unfortunately, product is unreturnable at this time. I won't buy this brand anymore.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Felipe,
It's regrettable to hear about the error message. What you've experienced was not intentional and this is a random case. Have you tried to use a different USB port? I'm happy to look into this matter with you, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Wrong item received
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I brought it as an open box but didn’t receive the correct item and parts were missing, so not how it works. When I tried to return it in the store they wouldn’t let me and I had to ship it back which was inconvenient went it wasn’t my fault
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JasG,
We are sorry to hear that you received an incorrect product that was advertised. We would recommend that you reach out to Best Buy Support so they can provide you with more information. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2106015651-0018) for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Had to return it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return it, wouldn't turn on. Customer service guy acted like I did something to it, didn't want to return it until another employee told him to do the return.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Carlos S,
We sincerely apologize for the power issue you've faced with the monitor and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We appreciate your feedback which will be reviewed by our Product team.
Although you no longer have the unit, we do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2106015651-0020" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Too Dim
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely dim. I really wanted this to work out, but unfortunately I will be returning it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jojo,
Thank you for sharing your comments regarding the ASUS ZenScreen. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2106015651-0029" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Dont buy
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has not even been one year and its not working.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Erika,
We're sorry to hear that the ASUS ZenScreen stopped working and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To further investigate the problem you're experiencing with the ZenScreen or to obtain assistance with getting it repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2106015651-0026" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Item did not work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased out the box item and it didn’t bot work. I was very disappointed. But I Love Best Buy because i had no problem returning item to the store.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We regret to hear that you received a defective product, as well as the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Please accept our humble apologies. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand that you have returned the device, and we hope that you were able to obtain a functioning replacement and that you are enjoying using it.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2106015651-0022" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Doesn't work if you don't have a usb C
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The listing says that you can use usb-a but that is not correct. I have a surface pro 2017 and the included adapter does not work. Even after downloading the driver from the website. Contacted Asus and they told me it will not work and I need to return it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear that Zen screen is unable to connect via your Surface Pro. This must be frustrating, I will forward your feedback to the product team for future improvements. If you have any concerns, feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Do not buy this screen. It’s not worth the money.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product has a lot of problems. I used different 3 usb c cords. It would lose connection to my new MacBook Pro. Because it does not have its own power source, you can’t use it with your gaming consoles. It’s also so flimsy that there is no safe way of using as a portable monitor.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jedimuggle,
We are truly sorry for the issues you've had with the device and the inconvenience this has caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send them out to the stores worldwide. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. This information will be passed on to our development team. We would be very happy to assist you.
We truly appreciate your feedback. If you wish to discuss this issue further, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
No Zen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only one on the market with only 1 C port? Who designed? Worse? Who sold it! And wont take it back after 15 days! Never buying at best buy never ever ever never!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you so much for the response, I'm sorry to hear that you are not pleased with the design. We’re normally known for our exceptional products to detail, and we regret that we missed the mark. I will forward your feedback to the product team for future improvements. If you need any form of technical assistance, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Disappointed! Not for MacAir
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t work with my MacAir Book, as stated on BB website & with BB Agent.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Alaya H,
It is unfortunate to hear that the ASUS ZenScreen MB16ACE did not meet your expectations. This portable monitor is compatible with the Windows operating system and this is stated on Best Buy's website as well in the specifications. We apologize for the inconvenience and if you are within the return window we recommend returning the device to Best Buy since it is not what you need. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2106015651-0016" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
It broke after a few months
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing broke within a few months. I've tried every trouble-shooting idea, Asus customer service is non-existent, the Geek squad doesn't service them, and I can't get any help from Best Buy.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that your unit broke after a few months of usage. This is not the type of experience we want any of our customers to have. Be assured that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improve the way our staff assist every customer. You explain this matter to me at feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Worked only one day
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this monitor while it worked, which it did for only a single day. Now it will not power on…not worth the money spent.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear that the unit is unable to turn on. This is not the kind of experience we want any of our customers to have. Have you tried to use a different power outlet? I'm happy to assist you, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
auto rotation is not working
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am retuning it as auto rotation is not workin…..
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mark E,
We're sorry to hear that the auto-rotate feature is not working on the ZenScreen and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence.
Having returned the device, we hope that you were able to obtain a functioning replacement and that you are enjoying using it.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2106015651-0024" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
It didn't work when I received it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it ASAP. Even if it worked, it only connected to some weird USB-A adapter that I didn't have and didn't want to bother buying.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
It's regrettable to hear you've encountered issues with the monitor from out of the box. Can you please provide us a detailed description of the issue? Is the screen not able to display or the ports unable to work? Feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support