Customer Ratings & Reviews
- Model:
- MB16ACE
- SKU:
- 6403999
Rating by feature
- Display Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
- Features
Rating 4.5 out of 5 stars
Customers are saying
Customers have good things to say about the ZenScreen 15.6" FHD IPS Portable Monitor, particularly its portability, screen size, and lightweight design. Many appreciate the good quality and clear resolution, as well as the convenience of USB-C connectivity. However, some customers have expressed concerns about the stand, compatibility, and the potential impact on laptop battery life.
This summary was generated by AI based on customer reviews.
owner
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.lightweight and good screen color works good and easy to install
I would recommend this to a friendWorth the value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Over all good product. Just wish it got a bit brighter.
I would recommend this to a friendS22 ultra
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would this screen work with an s22 ultra hooked up to a pass through charging dock?
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Badvudu,
You should be able to use the ASUS MB16ACE portable monitor with a Samsung Galaxy S22 Ultra as both devices should support DisplayPort Alt Mode over USB Type-C. If you run into any issues while trying to use it with the dock we recommend that you connect both devices directly. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2103074458-0018" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Decent Monitor, Disappointing Customer Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Factor in cost of a different USB-C cable--the one in the box broke almost immediately and Best Buy won't help you out.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jacob,
It's unfortunate to hear that you received usb c cable broken. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition. What you've experienced was not intentional.
Can you please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
For more information, email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2105044996-0012) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Doesn't work as it should.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Finally got it to work a little after downloading driver updates. It would only let me open certain programs from one window but not either window. If I open a window and drag it to the other monitor, I can no longer open another window. I can only have 1 window open a time on it. Kinda defeats the purpose of having it. Things were easier jumping back and forth with a single monitor. A waste of money.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm sorry to hear that the monitor was not working as expected. Usually, it is recommended to update the drivers and I'm happy to hear that it is working now. If you have any concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Doesn’t connect to G14
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Will not connect to Brand new ROG g14 I got this and was excited but it will not connect to my asus. I downloaded all the drivers and tried plugging it into both the usb c body’s with 3 different cables and then with a usb A with an adapter and nothing . Waiting to here back from tech support and maybe it’s just a brick but this is all so odd that 2 new asus products don’t work together.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Asusnoconnect,
We do understand the inconvenience this may have caused you if you are experiencing no video using the ZenScreen.
To resolve the issue, please verify if the correct video adapter was used and it was checked working properly. Additionally,check if the monitor was configure properly inside the Display properties as the primary or secondary monitor. Also, ensure Windows and the video driver were up to date.
If you need further assistance, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Avoid "open box" status
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered an item "open box - excellent condition with misc. items included" It did NOT come with anything not even an open box just the monitor, no cables to use the item and it came with scratches on the screen. Very unhappy and will be returning.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear SAmm,
We're sorry to hear about the unfortunate experience you had with this Open box you. We would recommend that you reach out to your place of purchase for a replacement model. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Did not work as anticipated
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work with smart phone or with Bluetooth, was returned to Best Buy
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nogo, thank you for bringing this to our attention and please allow us to apologize for the inconveniences caused and that you had to return the unit. We do appreciate your feedback as this will aid in any improvements that need to be made. We'd love nothing more than to improve your perception of our products and of course, our brand. If you should have any other concerns or feedback we would love to hear it, you can reach out to me directly at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support