Customer Ratings & Reviews
- Model:
- 90IG0590-MA1G4V
- SKU:
- 6400912
Rating by feature
- Setup
Rating 4.2 out of 5 stars
- Range
Rating 4.5 out of 5 stars
- Signal Strength
Rating 4.2 out of 5 stars
Customers are saying
Customers have good things to say about the ZenWiFi AX Wireless-AX Wi-Fi Router's coverage, ease of use, and setup process, frequently citing strong performance and signal strength. However, some users experienced connection issues and found the price to be high. Concerns were also raised regarding the router's firmware and app, with some reporting instability and difficulty with the user interface.
This summary was generated by AI based on customer reviews.
Didn't work for us
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We returned these - after hours of review we thought these would be the way to go, but after upgrading the firmware as directed we had several devices that couldn't reconnect to the wifi no matter what troubleshooting we did. The system would periodically disconnect and reconnect. We ended up purchasing a completely different brand.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bella,
We're sorry to hear that this model did not work for you. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
UNRELIABLE BUT GREAT FEATURE SET
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ASUS ROUTER ZENWIFI AX WIRELESS. Model:90IG0590-MA1G4V Background: I upgraded from an older ASUS router RT-AC3200 because that router was dropping my devices randomly. This gets old fast with Apple TV, Alexa devices, and everything else. The total number of clients on that router was under 40. ASUS has a great product in terms of feature set, but lacks sorely with reliability. Well doing a clean install with this router and upgrading to the latest firmware (3.0.0.4.386_45934) this new mesh router is behaving the same with all of the clients on my wifi. I'm sharing that the issue still exists. When the house security system notifies me of disconnected wifi and the Alexa units are offline that's a problem with a mesh system that's not exactly cheap in the consumer market. Calling ASUS support, all they could offer was to return the router or send it in for repair. ASUS did not offer any support of checking a setting or two. IMO, support doesn't exist for the product. Unfortunately, I'm leaving ASUS wireless routers.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MplsMN,
We're sorry to hear about the unfortunate experience with your router dropping connection. Please allow us to make your experience with ASUS a better one. We would recommend that you follow the stepps velow to reolved this issue. Here: https://www.asus.com/support/FAQ/1030641/. If the issue persist, we would recommend that you have this device sentin for servicing so we can have our team look into this issue.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Best mesh router right now.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went through many routers before I got this one. Great and modular. Much more reliable than the orbit with cool security features for free
I would recommend this to a friendOverrated
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of reasons to not buy. I was seduced by The NY Times Wirecutter recommendation, but have been disappointed from day one. Yesterday we bought a Google WiFi system and are dumping the Asus product. (And so far, everything good with the google wifi). Our reasons are: Asus does not support Sonos music. Their support doesn't even seem to know what it is. The support is embarrassingly bad. They have very untrained and English challenged level one type support in the Philippines. Its a struggle to get to level 2, and everything is driven by filling out forms and email. The quickly recommend to make all the devices 2.4ghz, so their dynamic algorithm obviously has it flaws. Frequently my iPhone internet stalls and you have to turn wifi on and off. I understand they are powerful, but you know what, if you just need your music, tv and internet, save yourself the headache.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're having with the connection issue on this model. Please allow us to make your experience with ASUS a better one. We would recommend that you try changing the channel bandwidth of each band of 2.4 GHz to 20 MHz, and for 5GHz please select 60MHz. Test each of the channels first for improved stability. You can also do the speed test for each. If you’re still experiencing issues, please send any feedback via ASUSWRT(ASUS router Web UI), or ASUS Router App, or send a tweet or direct message to our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Best Router I've Owned
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seamless transition and great range. I have a 2000 sq ft house and a detached garage on 3/4 of an acre. There's nowhere I don't have great signal.
I would recommend this to a friendGreat & easy setup
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We've had terrible connection issues & dropping wifi until we started using this.
I would recommend this to a friendRouter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really like product, easy to install and set up. Great wifi coverage now. couldn't be happier.
I would recommend this to a friendBest Router I've Owned
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best router for larger homes and perfect for not having to hire a contractor to wire cables in your home.
I would recommend this to a friendAwesome speed!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my new home. What a difference this makes! Must update to latest firmware to get the most out of the devices.
I would recommend this to a friendGreat coverage!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 4 weeks of use, it’s working well through out our 4500 sq. ft. home. Very good back yard coverage as well.
I would recommend this to a friendBest router
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve tried using multiple mesh routers but this one is by far the best one.
I would recommend this to a friendAsus Zenwifi ax
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. This is the best mesh WIFI system i ever bought. Set up was easy. Asus makes quality products.
I would recommend this to a friendNo wifi calling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't work with WiFi calling. Canned tech support and spent 1 hour on the phone and no help at all
No, I would not recommend this to a friendASUS - ZenWiFi AX Wireless-AX Wi-Fi Router - White
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this set up fro 2 years and it is solid connection and great remote everywhere application.
I would recommend this to a friendBest Router Ever!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down the best router I have ever owned! The app is also very user friendly and easy to use! Highly recommend this!
I would recommend this to a friendBUYER BEWARE! NO STABLE 5GHZ BACKHAUL CONNECTION!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BUYER BEWARE! AS A MESH NETWORKING SYSTEM IT FAILS DUE TO THE NODE NOT MAINTAINING A STABLE 5GHZ BACKHAUL CONNECTION! I have owned this product as of January 2021, and it worked perfect for the first month. Recently the mesh node has stopped detecting the 2nd 5 GHZ backhaul spectrum from the primary router, and only connects to the 2.4 GHZ spectrum. My placement of the node has not changed from when it was working great earlier in ownership. I have restarted it, and deleted it multiple times to reset up the network. This seems to work temporarily, but does not last as it reverts to the same issue. Currently trying to get support from Asus but it has been a challenge. I am so disappointed, as all previous Asus products I have owned worked flawlessly.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear that the mesh node stopped detecting the 5GHZ backhaul spectrum. This is absolutely not the kind of experience we want any of our customers to have. If you have already set up 3 different Wi-Fi names for each band, the dedicated backhaul will not automatically establish. In order to do so, you'll need to enable Smart Connect. Have you enabled this option? For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Went thru 2 in one month!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 2 in one month. First one worked perfect for about 2 weeks then somehow it fried itself and sent electricity over the Ethernet to my pc. Had a electrician confirm the outlets were problems grounded. The second one I had for 4 days and it didn’t work properly at all. Internet speeds weren’t consistent, I verified the speeds were good from the modem upload speed would constantly be under 1 and my Max download speeds would be under 300, both with snd without Ethernet. My max speeds are 1000mbs/40mbs
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear KyreSF,
We do understand your concern regarding the issue with the WIFI speed.
To resolve the speed related issue, please verify if the PC is within range to an established wireless router or access point and internet service is stable. Also, please verify if the PC is running with the most current system update.
Should you need further assistance, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
great purchase
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best decision I made in a very long time. Better decision than my ex-wife.
I would recommend this to a friendSo far, all's well
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thus far, I really like this mesh system -- especially the web interface.
I would recommend this to a friendBest mesh networking on the market
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best mesh networking routers on the market, hands down.
I would recommend this to a friend