Customer Ratings & Reviews
- Model:
- 90IG0590-MA1G4V
- SKU:
- 6400912
Rating by feature
- Setup
Rating 4.2 out of 5 stars
- Range
Rating 4.5 out of 5 stars
- Signal Strength
Rating 4.2 out of 5 stars
Customers are saying
Customers have good things to say about the ZenWiFi AX Wireless-AX Wi-Fi Router's coverage, ease of use, and setup process, frequently citing strong performance and signal strength. However, some users experienced connection issues and found the price to be high. Concerns were also raised regarding the router's firmware and app, with some reporting instability and difficulty with the user interface.
This summary was generated by AI based on customer reviews.
Easy wifi setup
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was extremely easy to setup through the App. The system has been performing well and meeting expectations.
I would recommend this to a friend- Cons mentioned:Connection
Would not connet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After reading reviwes went out got the set, but it did not conncet to the internet the way it was intended and when it did it would not find the other router working as the mesh. Returned it got another set got the same problems. Asus tech support sucks!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Edify,
We are truly sorry the device would not connect and for the inconvenience, this has caused you. This model undergoes intensive quality control testing and final inspection for both hardware and software. ASUS provides a warranty for the unit in order to fix or repair any isolated issue. This information will be passed on to our development team. Please allow us to make your experience better.
We truly appreciate your feedback. If you wish to discuss this issue further, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
I like this system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the system and all the settings. I do have some issues with it not handing off devices between the nodes.
I would recommend this to a friendFrequent disconnects and resets
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After using this router for many months, I need to recommend this Asus router not be purchased. It randomly and frequently disconnects to cable modem. It happens about 3 times per week. I am using a new, recently installed cable modem from Spectrum, which I doubt is the problem. I check for firmware updates often and only 1 has been available since purchase in the spring. I also have programmed the router to automatically reset twice per week. I've given up and purchased a Netgear WiFi 6 orbi mesh router and will place this unreliable ASUS router in deep storage.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We are truly sorry to hear that the device randomly disconnects and for the inconvenience this has caused you. This model undergoes intensive quality control testing and final inspection for both hardware and software. ASUS provides a warranty for the unit in order to fix or repair any isolated issue. This information will be passed on to our development team. Please allow us to make your experience better. We truly appreciate your feedback. If you wish to discuss this issue further, please don't hesitate to contact us via email: [email protected] and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Great system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything works now with 64 devices connected, set up with 2 additional ASUS routers I Already had
I would recommend this to a friendA fan of Asus
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was having a problems with Asus mesh routers. I bought one and it had issues and I contacted their technician and he was not able to fix it. So I returned it back to Best Buy and I bought another one. When I brought it home it was having the same issues and I called their technician again and he was not able to fix the problem again. So then I took it back and I bought another brand and it works perfectly with no problems at all. Almost a MONTH later I received a call from Asus letting me know that they have resolved that problem that I was having. I have been using Asus products for many years now and have had NO problems with any of them until now. Evidently, their quality control has dropped off in their router department. This is NOT the way you hold on to valued customers.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's regrettable to hear you've encountered issues with the Mesh routers. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional and this was a random case. If you have any concerns about another unit, feel free to send us a tweet or direct message to our Official ASUS North America Support Twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link
to this post for reference.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Best purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was literally my best purchase!, It's probably the best mesh wifi system out there.
I would recommend this to a friendGreat Range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have internet thru the whole house now. It used to get dropped in certain rom, not now.
I would recommend this to a friendWifi
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Provides high level wifi throughout our home.
I would recommend this to a friendThe best wifi extender.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great feature to our home for a better wifi extender
I would recommend this to a friendGreat specs but very buggy software
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.when it works - it is great. However, if you start to encounter issues you are out of luck. Mine was WAN (internet) connection keeps dropping. Going back and forth firmware versions, advanced setting, Asus support etc - didn't help and I ended up returning the system. I am not planning to get another one as the unit itself is not defective - it is software bugs. Waiting to a new firmware version at unknown point in time in the future that might fix the issues is unacceptable. I expect a +$400 system to be (almost) flawless and it is not. It is better to wait for the WiFi-6E systems which going to be game changers.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate your feedback on this model. We're sorry to hear about the issues you're having with the connection on this model and that you had to return it. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send a tweet or direct message to our Official ASUS North America Support twitter at AsusHelpUS. Also, we would recommend that you use the Asus Router App, go to "Settings", "System Settings" then "Feedback" and send feedback to us. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Asus ZenWiFi
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Mesh and my old Asus is now part of the mesh system
I would recommend this to a friendBest unit we tired
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Finally an extender that reaches our downstairs office!
I would recommend this to a friendSuper fast
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic. Getting 600mbs downloads, up from 150 on a Wi-Fi 5 setup.
I would recommend this to a friendGreat for 22 days and then an expensive paper weig
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received on 9/30/2020, installed and worked great for 22 days. Day 22 one unit stopped producing a WiFi signal. I’ve factory reset, rollbacked firmware, and about anything else I could think of. So frustrating for $450. I’ve tried to return to Best Buy and was told I was out of the return window which is unbelievable. Might be my last purchase with Best Buy!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you so much for your feedback. I am sorry to hear that the wifi failed on this unit failed and I would love to assist you with getting this taken care of. We offer excellent repair options, you can send us a tweet or direct message to our Official ASUS North America Support Twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Michael,
ASUS Customer Loyalty US Support
Great WiFi
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ASUS ax did not disappoint. Great shopping too. Arrived as quoted
I would recommend this to a friendGreat
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well made. Wished that there was better instructions.
I would recommend this to a friendFast and easy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ASUS Zen WiFi is easy to set up and fast speeds!
I would recommend this to a friendWould Recommend
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up and definitely extends your home network.
I would recommend this to a friendGreat idea but poor execution
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was really excited to get this system. It came highly recommended by sites like cnet.com. When I got it in, setup was a breeze but I noticed issues almost immediately. Devices connected to the second node would connect to WiFi but could not get to the internet. I bought this device back in April and have been working with Asus support since then with no luck. I missed my return window and really regret not returning it at this point. Now I am stuck waiting on Asus to figure out a solution. So far I've been working with them for over 4 months so I'm not expecting much. Very bad investment...
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that your devices on the second node is unable to get internet connection. This sounds really frustrating, if you wish to contact our team directly, please use the Asus Router App, go to "Settings" > "System Settings" > "Feedback" > and send a Feedback mail to us. We are here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support