Customer Ratings & Reviews
- Model:
- 90IG0590-MA1G4V
- SKU:
- 6400912
Rating by feature
- Setup
Rating 4.2 out of 5 stars
- Range
Rating 4.5 out of 5 stars
- Signal Strength
Rating 4.2 out of 5 stars
Customers are saying
Customers have good things to say about the ZenWiFi AX Wireless-AX Wi-Fi Router's coverage, ease of use, and setup process, frequently citing strong performance and signal strength. However, some users experienced connection issues and found the price to be high. Concerns were also raised regarding the router's firmware and app, with some reporting instability and difficulty with the user interface.
This summary was generated by AI based on customer reviews.
avoid
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 4 Asus ZeniFI AX 8s. Two have failed within 6 months. I returned one to Asus weeks ago under warrrany and I am still waiting for it to be repaired. Asus refused to send me a replacement while my device was being repaired. Unreliable equipment and bad waranty support.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the unfortunate experience you're having with this model. Please allow us to make your experience with ASUS a better one. Can you please provide us with your case/RMA number so we can have our team look into this issue? We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
AVOID AT ALL COSTS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great until February 23, the date after my return period ended. Now the node (the second router in AP mode) will not recognize the 5 Ghz backhaul and downgrades to 2.4 Ghz. I’m only getting 1/10th of my internet speed from the node. There is no known fix. ASUS’ solution is to reset both routers every night. That’s not a solution. For a premium price, you don’t receive a premium product. The required router app is simple enough to use, though.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the node. This is not the kind of experience we want any of our customers to have. Have you updated the firmware? Please refer to the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/us/support/FAQ/1035141
Troubleshooting 2 - https://www.asus.com/us/support/FAQ/1035196/
Troubleshooting 3 - https://www.asus.com/support/FAQ/1044184/
Failure After One Day
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.System failed and locked up after one day. Customer Service was nor able to umlock system. Referred to higher level support which came in form of an email. not worth effort. I returned system
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We are extremely sorry for the devising locking up and for the inconvenience this has caused you. This model undergoes intensive quality control testing and final inspection for both hardware and software. ASUS provides a warranty for the unit in order to fix or repair any isolated issue. This information will be passed on to our development team.
We truly appreciate your feedback. If you need assistance, please don't hesitate to contact us via email: [email protected] and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Drops wifi access between nodes
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wifi remains connected but internet access is unavailable when I move between nodes. I've contacted ASUS several times, and they can't seem to fix the issue. (All settings and lights are working correctly.) I doubt they'll cover the warranty, which means I'm going to have a $450 non-mesh router.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that internet connection remains unavailable. We can certainly understand how frustrated you must be with all the attempts you have made to resolve this issue. For further troubleshooting, please use the Asus Router App, go to "Settings" > "System Settings" > "Feedback" > and send a Feedback mail to us. We are here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
DO NOT BUY FROM BEST BUY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst online purchase help and policy. purchased and paid for 2 sets. They only sent one with no reason (most likely oversold them). Spent over 2 hours and 3 phone calls. Still no explanation and proof the second set is coming. The worst supervisor Nicole did not care and was not helpful at all. Basically said she does not care if I buy from BEST BUY again. Well I won't. But still waiting on the second set...
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BAYY,
We certainly understand your disappointment with the quality of the product that was received and the inconvenience this may have caused you. Have you already contacted your Place of Purchase for an exchange? Please provide me with more details on this situation so we can take the appropriate steps to get these issues straightened out. You can reach me at [email protected]. Your case for reference is N2011036643.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Didn't work for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got a new fiber ISP and wanted this to pair with it. Worked for a few days, then speeds started to get gradually slower and slower. Spent lots of time troubleshooting, but then speeds got below 1 megabyte and was unable to stream Netflix. Unable to get technical support during COVID-19. Hooked back up my old router and returned the ASUS system it. Was easy to install, just didn't work.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
It's unfortunate to hear about your experience with the router. All ASUS products are in compliance with the industry's quality standard and each one undergoes intensive quality control testing and inspections and is built to last, this is a random problem. Due to the pandemic, there has been limited support. Rest assured that your feedback will not be unnoted. If you have any concerns, feel free to reach out to our ASUS Official Support Site. We are here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Would not work with my devices
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to love this product as I am an Asus fan.... But none of my older devices would work with this mesh system. My Nest thermostat and other devices would not work. I even turned off wifi6 and tried other options... Too much work for a mesh system at this price. I returned it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that you return the router because it failed to work. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional and this was a random case. I will forward your feedback to the product team for future improvements. If you have any concerns about another model, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Worst warranty repair experience ever- do not buy!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The routers worked well for almost a year, but then one of the pair would not power up. I filed a claim and shipped the nonworking router to be replaced. It took 3 months and 10 phone calls and 30 emails to get sorted.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm sorry to hear about your experience with the router and our repair time, you must be frustrated and we do understand. The repair time can be lengthy depending on the situation and the parts availability. If you have any concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
worst mesh routers
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy! Client roaming does not work, devices just disconnect and never reconnect to second router. India-based outsources tech support is absolutely horrible. Worst purchase of the year.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear JohnKV,
We appreciate your feedback on this model. We're sorry to hear about the unfortunate experience you're having with this model as well as the issues you had with our technical support team. Please allow us to make your experience with ASUS a better one. Can you please provide us with your case number so we can have our team look into this issue.
For more information send a tweet or direct message to our Official ASUS North America Support twitter at AsusHelpUS. Also, we would recommend that you use the Asus Router App, go to "Settings", "System Settings" then "Feedback" and send feedback to us. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Not worth the money, unreliable.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This mesh system was worse than my previous stand alone router. I was baffled at how poorly it performed and the range was less too! Sorry, but this truly was a waste of time and not worth half the cost.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mayhem,
Thank you for sharing your ASUS product review and it's unfortunate to hear about the issues regarding your wireless device range. Try and place the AiMesh router and node at the best location according to your home environment You can use the ASUS Router App or Router Settings Page (WEB GUI) to confirm the number of devices connected to the AiMesh node and the strength of the signal received from the AiMesh router. For more information on how to improve the wireless signal of your router, please refer to the FAQ below for reference. If the issues persist, please feel free to contact us for assistance at customerloyalty@asus.com. We’ll try our best to provide a satisfactory resolution to your case.
Thank you for choosing ASUS!
Best Regards,
Rodel
ASUS Customer Loyalty - US Support
[FAQ] https://www.asus.com/support/FAQ/1045754/
Node died within a month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fantastic until one node died. Asus support was no help either, kept sending the same solution
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this model. We're sorry to hear that your router died and the issues you had with our tech support. We would recommend that you reach out to us with your case number so our team can look into this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send a tweet or direct message to our Official ASUS North America Support twitter at AsusHelpUS. Also, we would recommend that you use the Asus Router App, go to "Settings", "System Settings" then "Feedback" and send feedback to us. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Choppy and horrible connectivity on 2nd Node
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you use single then it works like knife in butter but as soon as you add node. The devices which are connected on 2nd node become slow. Audio calls from that device become choppy
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear about the poor connectivity. This is absolutely not the kind of experience we want any of our customers to have. Please attempt the steps from FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
[AiMesh] How to locate AiMesh router and the node for the best signal?
https://www.asus.com/us/support/FAQ/1035141
[AiMesh] Where to place AiMesh nodes for the least amount of interference?
https://www.asus.com/us/support/FAQ/1039645/
[AiMesh] What is the signal strength between my AiMesh router and node?
https://www.asus.com/us/support/FAQ/1035196/
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a 700 dollar Linksys mesh and this. This one had better ratings on the net. But we kept having tons of issues with it. The app is the best WiFi app I have ever seen.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We are truly sorry for the issues you've had with the device and the inconvenience this has caused you. This model undergoes intensive quality control testing and final inspection for both hardware and software. ASUS provides a warranty for the unit in order to fix or repair any isolated issue. This information will be passed on to our development team. Please allow us to make your experience better. Can you provide us with detailed information on the issues you're experiencing with the device?
We are truly happy to know you are pleased with our application. We truly appreciate your feedback. If you wish to discuss this issue further, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer aLoyalty US Support
Not ready for prime time
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is not ready for prime time.You cannot use the application to configure this router.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear jwf1racing, Thanks for bringing this to our attention and please allow us to apologize for the experience that you've had with this. I will be letting the related department know about this concern for continuous improvements to the product line. If you have any technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. We value your feedback and concerns as this will aid in any improvements that need to be made. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
- Pros mentioned:Coverage, Ease of use
Works great after firmware updates.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this from another vendor several months ago as it had been mostly in backorder at Bestbuy. The initial setup was very smooth but it did have some stability issue with the shipped firmware from 3/12/2020. After the first firmware update, there was still some connection issue until a reset. Then, it became very stable. Now it has been through 4 firmware updates (6 if you count from original release) and I have not experienced any issue. Just considering the frequent update of firmware, this is a good sign of support they provided. I had it set up with wired backhaul initially when there was stability issue. It has been running on the designated 5GHz band for backhaul for months now and there was disconnection of the mesh node once that I needed to restart the router. I think that may have happened right after the last firmware update a few weeks ago. I have the remaining two bands separated instead of "Smart Connect" as I like more manual control of the router. The app on Android is nice and easy to use, but you need to use the web interface for complete control. The Zenwifi is great for high bandwidth streaming around the house. The 5GHz band has decent coverage in my 2000sqft 2 floor house (not counting the basement). The 2.4GHz band is needed in a couple far corners inside the house, the garage, driveway, and backyard. Wifi Analyzer shows pretty strong signal all around the house. I am pretty happy this mesh system.
I would recommend this to a friend - Pros mentioned:Range, SetupCons mentioned:Price
Great mesh system when setup with an Asus router.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have an Asus GT-AXE11000 router and bought these to cover dead spots in my home. Getting the AX6600 up and running took only a few minutes and when set up with my 6E capable router the system automatically used the wifi 6 channel as the backhaul channel. I don't know how it will be with a non-Asus router or a router that isn't 6E capable but with mine it was extremely easy to setup and use. The only drawback is the $$$.
I would recommend this to a friend - Pros mentioned:Speed
Good hardware compromised by buggy software
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.While replacing my Eero Pro 2nd Gen with WiFi 6 mesh due to a recent gigabit internet upgrade, I researched all the options. ASUS seems to have the performance and price value advantage. Here's my experience...Once working, WiFi is fast. Full wired internet speed at 970 Mbps (Comcast's gigabit service is slightly less than 1 gigabit); 5GHz 11.ac wireless gets 850 within 30 ft., 650 at 75 ft., 620 50+ ft. beyond walls. No dead spots in my 4200 sf home with 3 levels. The hardware setup is truly excellent. Here comes the 2 stars less...the set up is fairly easy if your network is simple and you can do all of it with the mobile app. Any complexity, however, such as network drives, fixed IP printer(s), home automation servers, etc., you will find the software quite 'buggy.' The web interface is the best way but access is often frustrating due to frequent locked out, SSL certificate mismatch, and the numbers of reboots required to get things done!! I've never encountered a network device that requires that many and frequent reboots, which takes about 5 to 6 min. between the router and the mesh unit. Any configuration change, reboot, wait, and then previously connected devices all dropped from the network, even the wired ones. It then necessitates a reboot on the client device(s) too. The management software is fairly comprehensive for home networks and the mobile app is good. I think that's the reason why the device's management software actually has a built in 'schedule reboot' option in order to prevent drop outs. Better software would make this product a true 5 star success. As it is, not robust enough to be a winner. Therefore a conditional recommendation to only users with networking experience, and tons of patience for reboots!!!
I would recommend this to a friendBrand response from Asus_Answers
Posted .Dear tobewiser,
I'm sorry to hear about your experience with this product. Frequent reboots and complicated GUI menus certainly sound frustrating. This is absolutely not the type of experience we want any of our customers to have. It sounds like you have set up the network the way you want it successfully, but I will forward your feedback about the process to the Product team for review. If you have any general or technical questions, please email me at [email protected] and include case #N200322743 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
- Pros mentioned:Speed
A Disaster!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Initially I thought this was going to be good. The speeds and coverage were great. However, several problems soon surfaced. We have two laptops in our home. One has a WiFi 6 network adapter and the other an AC adapter. On both, when you open them up after going into sleep mode, the speed has dropped dramatically. The other issue is that we rely on WiFi calling due to poor reception in our home. At least when it comes to iPhone 11s, there is a consistent issue where the other party cannot hear you. I have worked with ASUS for 10 days spending countless hours going through their recommendations. Nothing has solved the speed dropping issue. The steps they have give me to resolve the WiFi Calling issue are vague, incomplete, and beyond my technical abilities. I finally gave up and brought the Linksys MX10 and right out of the box it has worked flawlessly. I now have a could of expensive paper weights on my hands. HUGE DISAPPOINTMENT!!!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the disappointment you're having with this model. If you wish to discuss this matter with us, send a tweet or direct message to our Official ASUS North America Support twitter at AsusHelpUS. Also, we would recommend that you use the Asus Router App, go to "Settings", "System Settings" then "Feedback" and send feedback to us. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Great all around solution- 2500 sq ft home, 65 dev
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great range; covers every inch in our 2500 square foot home with 5 ghz, and the 2.4 frequency hits the fence. We live on about 2/3 acre. We have about 65 devices at any given time, including: comprehensive security system with multiple cameras and monitoring devices, smart home devices such as Nest and several lights, Roomba, connected appliances and smart televisions. Our kids frequently use school issued laptops for their work, and I work from home fulltime. I should disclose that I have a background in PC and network support, so I was/am interested in the "behind the scenes" and advanced setup of the router. My initial setup was the "plug and play", which was very simple. I have gone back and tweaked quality of service, parental controls and security. There is a great feature set, with the router and web interface. The 2.4/5/guest networks give the functionality I needed. I couldn't be happier.
I would recommend this to a friend- Cons mentioned:Connection
worked well for 2 weeks but
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received it March 4th, it worked well for about 2 weeks, but recently , the node lost connection to the host few times a day, led of Node blinking blue light quickly, then it will recover in few minutes, any one can help?
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that node losses connection, this must be frustrating. Have you updated the firmware? If your issue was not resolved, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support