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Customer Ratings & Reviews

Your price for this item is $84.99
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The comparable value price is $99.99

Customer reviews

Rating 4.4 out of 5 stars with 205 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are positive about the Phoenix Plus with 16GB Memory Prepaid Cell Phone, frequently praising its camera quality, ease of use, and affordability. Many also appreciate the screen size and battery life, finding the phone to be a good value for its price. Positive feedback also highlights its performance and features, exceeding expectations for a budget-friendly option. The ample memory is also a frequently cited advantage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 205 reviews
  • Rated 5 out of 5 stars

    great prepaid

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it because it is prepaid no worries about any problems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone for the money not to expensive love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good starter phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good starter phone! I am glad I got it! Thanks Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love everything about it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like LG, they are a good brand. I had one before.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Probably a good "smart phone", but too complex

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We now have AT&T as a carrier, and the LG phone is impressive. But we don't know how to use it! Does Best Buy provide instruction for those of us (old age, in our case) who might need it?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love phone and works great.I would highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone easy to use highly recommend for anyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works fine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works fine as expected works fine as expected!!!!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    You get what you pay for.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very slow internet connection when working on WiFi. Connection seems to take forever to switch from page to page

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Fragile

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It had some cool features for the cost but it broke too easily

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you for your feedback, it is very important to us. I hate to hear that the Pheonix plus you recently invested in is now damaged but we appreciate you bringing this to our attention. If there is anything I can assist you with, please reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you. ^AB LG

  • Rated 3 out of 5 stars

    Great basic phone.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Basic phone. It does nothing special than any other phone in this price range.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Easy to use that is all

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could be easier to get started but other than that it was good

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you for your feedback, it is very important to us. I hate to hear you had issues with the Pheonix Plus you recently invested in but we appreciate you reaching out. If there is anything we can assist you with, please contact us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you. ^AB LG

  • Rated 3 out of 5 stars

    Att phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never have I used a iPhone. I am getting used to this one.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Give me my 5 back

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My I phone5 was the best phone ever changed to LG after 2 years of my 5 and I'm going back to the 5 not as fast much more easy to use

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    It’s an ok phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone keeps making a vibrating sound it makes every time I’m on the phone. Not used to an LG phone.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We hate to hear that, but would love to be able to help. We would be happy to see what's going on. Drop us a line on Twitter at @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ so we can get more info and see what we can do. ^CP LG

  • Rated 1 out of 5 stars

    Worst Phone I've Ever Purchased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The software constantly crashes, pop up ads every time I use it. Screen cracked after one drop. DO NOT BUY THIS PHONE.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      It sounds like we'll need to walk through some troubleshooting for your Phoenix Plus. Please head over to our support team via @LGUSSupport on Twitter or you can give us a call at 800-243-0000 so that we can dig into this a little more for you. ^CP LG

  • Rated 1 out of 5 stars

    Cell phone

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did really like the model phone and the features o

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      If there is anything we can do to assist you and provide solutions to improve your experience to 5 stars, please contact LG Support via any of the below options:

      Phone: 1-800-243-0000
      LiveChat or Email:  www.lg.com/us/support/chat-and-email-information
      Facebook Messenger: https://www.facebook.com/LGUSA/
      Twitter: @LGUSSupport

      Thank you for being part of the LG family. ^CP LG

  • Rated 1 out of 5 stars

    Phone screen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen broke in 2 days even with a screen protector on it

    No, I would not recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 4 out of 5 stars

    Excellent all around

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a decent travel/backup phone and I got this one for 79.00. Not the fastest or latest but has android 8 (oreo) and runs well and does what I need.. Many phone prices are getting ridiculous..700? 800? 1000? for a Phone? This one does just about all the others do for 79.00... cheers

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Great camera

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is great I love about this phone is that you can put a flashdrive in this phone and the battery is great to. And the camera is very great I love it. But the speakers are okay.

    I would recommend this to a friend