Customer Ratings & Reviews

I bought phone in Minnesota and then continued on to montan. AT&T does not have the best coverage in monta. I can use Vibe, Whatsapp, and messenger to communicate with people but not the phone app. I guess most of my complaint is with AT&T.

I bought this about a month ago, and it took hours to set up auto pay. And on top of that i called to set things up, a Filipino answered the customer service call, and they were trying to claim that they have an office in the Philippines when at&t is clearly based in America. And visual voicemail disappeared within the month, so when I checked the voicemail setup it said my voicemail was set up to a Baltimore phone number, which was obviously not my number. At&t isn't the problem: criminals are.

The title pretty much sums it all up. Verizon is far better and both sprint and t-mobile are cheaper and easily as good if not better.

Didn't like that SIM card had to be purchased separately. Had some trouble installing. Not sure how well it works yet, product is sufficient for niw, would not purchase agaon.

I bought an unlocked phone and decided to try at&t by purchasing this item. Transferring my phone number into an AT&T account was painful. After being on the phone with AT&T for almost 2 hours, I finally decided to tell them I was totally frustrated with the process, and I bought a Sim Card for Verizon. Whew! Verizon went much quicker.....only 5 minutes.

Purchased as need to be able to change the size of our sim card.

The simcard was actually defective. After spending @ an hour on the phone with ATT I was directed to visit their store for a free replacement which they actually had me check before leaving so that I would not need to make a return trip and waste more of my time.

No need to purchase this if you have time to go to ATT store, no charge at the store

This thing sucks. Wish I didn't get it it's junk. No

it serves its purpose but at&t is not the best prepaid service. too expensive.

The included sim card didn't fit my phone after I was told it would.

We already had an IPhone 4S, so we bought this sim card package. It took me 10 minutes to set up from start to finish and now we have an extra and affordable phone line with no contract.

I bought this sim card so I could use in my phone. Come in the standard format that be used in older phones or phones that use micro format or the nano format. The only problem I had is when I ported my phone number over from another carrier I lost all the data from activating the sim card.

Easy to use easy setup reasonable price..... very satisfied

I had ATT Prepaid for 11-12 years. No discount price for seniors or low income. The $300 per year deal is ONLY for new customers. They don’t value existing customers. In this county, service is spotty in the mountains and for many years, only ATT and Verizon gave good coverage... but there are new service providers! Consumer Cellular uses ATT towers and charges HALF the price! $20/mo for the exact same service as ATT! And when I discontinued my service with ATT, they refused to refund me anything.

So I was an AT&T Prepaid customer for over four years until I switched recently to becoming a regular AT&T customer. Despite my old phone having its SIM card removed they still had AutoPay set up and charged me for two months worth of service. Also, they hung up at me before they could answer my questions. AT&T customer service is barely reliable since they must have outsourced it overseas, it's always people with accents. I'm not trying to be offensive, but it's the truth based on my experience. Furthermore, the Prepaid deal is okay if you're on a budget, but for customer service I'd rate it a 1.5.. Since they also hung up on me I don't appreciate that either.

Able to activate it with no problem. Easy instructions.

My husband and I decided to go prepaid after paying off our devices because it was a lot cheaper. Not only did you get the same quality service we did not have to worry about overage charges or the extensive taxes they charge you. So we saved quite a bit of money. Also it was great that Best Buy price matched the cost of the new sim card with Att so we ended up getting a great deal.

I bought after a ton of research about BYOP Sim cards and ....att does have a great deal options ... buuuut... after much troubleshooting and working with att I could not get my Samsung galaxy s4 (verizon) to work 100% ... it came down to either having mobile Internet or texting ... cause once the Internet codes were entered ... I would not be able to send or receive texts ... had something to do with Samsung program restrictions ... long story short ... I ended up buying a galaxy s5 .(an att model) ... I would only recommend if you have an att phone

Get the recharge with it the $5 discount only applies after you spent full price on it. Get ready to spend time on the phone, but people were nice and fast.