Customer Ratings & Reviews

I decided to purchase the August smart lock because I live on the second floor of an apartment building. I don't park close to my entrance and the auto unlock feature is what I was looking for. Often my arms are full when I walk up the stairs only to have to set items down to use they key to unlock. The August lock seemed like a simple solution. However it connects to my wifi and starts the unlock sequence. It will not unlock until you are in bluetooth range. In my case it does not connect until I am in front of my door and waiting for it to unlock. I have found if I hold my phone up in the air on my way upstairs it will unlock before I reach the door. My phone is usually in my pocket and it rarely picks it up until I am in front of my door resulting in me waiting at least 30 seconds to unlock. In that time I could have used my key and opened the door much faster. I have to walk around a wall that the stairs are against before I go up them. I am sure if you are in a house or a 1st floor apartment this would work as expected. I like the auto lock feature and the ability to unlock and lock remotely. However the auto unlock feature in my case is poor at best.

This is my second August Smart Lock, the first one being a 2nd gen if I recall correctly. That tells you I liked my first lock well enough to buy a newer one, relegating my older one to the garage door. Why 4 stars? Because the 4th Gen eats batteries and complains if they're not fresh. It takes 2-each CR123A batteries, which are more expensive than the "AA" batteries for my older lock. At 4 months, almost to the day, I start getting alerts the batteries need to be replaced. After 4 months the batteries are not depleted, they're just not fresh. Fortunately, I have several other CR123A using devices that aren't so finicky allowing me to get full use from the batteries. Everything else about the lock is great. I can control it or verify its status from my smart phone or with a voice command to "Alexa."

Great lock, love the Auto Unlock feature. The only issue we’ve see. Is the battery life, but that may be due to the distance from the Wi-Fi. Other than that we love it!

The lock works well, though it is hit and miss. Sometimes the auto-unlock works like a charm and sometimes I unlock the door, enter my home and lock the door and THEN August auto-unlocks. At just 6 weeks, the batteries had to be replaced, which is far less time than the 3-6 months indicated on the August website.

Just installed. Installation was quick and easy. Only needed a phillips head screwdriver. Was installed in about 15 minutes. The app walks you through the installation and network setup. Looking forward to using the auto unlock functionality with geofencing. I don't have any experience with the prior generations, other than the in-store demo units, however I always thought they were a bit too large. This one has a smaller profile that I prefer. Highly recommended Smart Lock.

Love it is perfect if you need that someone look something for you and doesn’t have a key or if you left the keys somewhere

Great product and easy to set up and use, love that we can take the dog for a walk and not have to carry keys, There are so many options for using this product

Easy install and set up...although the instructions regarding the plastic inserts could be a little be a little better. Battery life could be better as well...and they are lithium batteries, not run of the mill alkaline.

Not sure if they all do this or just the newer version with the built in bridge that doesn't need another part. But I get notifications that the lock is offline. Not sure maybe it is my internet. We love the ability to open and lock our door from our phone. Very convenient.

It works well for the most part. Sometimes I get an error message saying it just got reconnected to the wifi, I am not really sure if it is something wrong with my wifi or some sort of hardware issue with the lock but still I am happy with this lock.

There are so many things I love about the August Smart Lock. Since I installed it, we haven't used any keys. "Auto unlock" senses when we near the door from the outside and unlocks it as we near. I have "auto lock" set to 3 minutes, to give us time to get the mail and return without it locking. We love using Alexa to lock/unlock the door so we don't have to walk 30 feet to let our kids in. It was easy to install (10 minutes) and even my wife thinks it looks good.

Works great so far, automatically locks and unlocks. Had some issues getting the Apple HomeKit integration to setup had to do it multiple times for it to finally work. The device seems to lose signal to the WiFi network at times even though it has a strong signal.

I purchased 2 of these, along with 2 keypads, based on their generally stellar reviews. Pros: Easy installation is; control w/ August app generally works. DoorSense is useful, if the August app works and the lock stays connected to Bluetooth/Wifi, telling me if my door’s left open. Cons: loses Wifi and Blutooth connectivity quite frequently and at random (despite good router and modem). - a primary reason I purchased the locks was their supposed HomeKit integration, which seems to work for some, but not for me, and, according to several web searches, not for others, despite using the most recent lock, app and firmware. The locks will appear in Home app, and Home tells me when the lock is locked or unlocked, but it won’t let me lock or unlock the locks or, thus, set automations within Home. Tech support is poor, esp. especially for a company owned by Yale. E-mail is the only support available (no phone), and to each of my responses, though I usually receive a fairly prompt response, it’s usually from a different person, thus continuity is poor. I submitted bug logs from within the August app, and when the tech support agents could go no further, I was told my debug was in a que of others, but not when, roughly (or if at all for certain),I’d hear back. Requesting returns/refunds past 30 days — even if the locks have never worked — doesn’t appear possible. So don’t purchase for a home project >30 days before you plan to install.

I've used it for sometime now and have had no issues real easy to give someone a key

I see very mixed reviews for this. I installed mine and it has been working awesome the whole time. Only issue I had was I added one of my kids as a guest, and they couldn't connect with their iPhone. I changed them to an admin and it paired just fine. My Android worked great. Been 3 months and the batteries are still fine. I like how it is smaller than the previous generations. Looks really nice with our black handles.

Replaced my old August with this one, and I love it! Wish I had replaced it sooner.

I had been using the 1st generation August lock for years. It needed the connect WiFi hub or the doorbell cam for most of the features to work. Decided to upgrade to this version and have seen many improvements. The actual unit s smaller and easier to grasp and turn. The battery cover stays on and doesn’t pop off and disappear under furniture. The independent connection to the home WiFi frees up an outlet (no hub required). Door sense is a nice bonus. Installed the sensor into the door frame and it knows when the door is shut or open. The lock waits until you close the door before attempting to auto lock. Installation was quick. It even came with a disk that covers the old August lock foot print, so no need to repaint the door or have a ring of old paint color around the new lock. The only issue was getting the new lock to talk to the old keypad. Do not loose the serial number for the keypad! It is on the box and the mounting plate, not the actual keypad. This is not a problem with the actual smart lock, so no stars were dinged. The WiFi lock can be connected to some smart watches, which I never figured out to do with the 1st generation lock. Not seamless, but handy if you can’t get to the phone or don’t have the keypad. Overall the upgrade was worth the investment. If you want a lock that allows sharing access with friends and family (and has the instant ability to revoke access, no keys getting copies or not returned), will auto unlock when you approach the door, will auto lock when the door is shut and sends notifications when the lock is activated, this is a good lock to meet that need. If you still need to have a key, but want a smart lock this is a good lock.

Purchased the new generation August Smart Lock. It works well and would recommend it. The instructions were simple and installation took less than 15-20 minutes even after setting up Wi-Fi access. Love the convenience of the smart recognizing you have arrived home thru Wi-Fi and unlocks automatically each time. It’s great not having to search for keys.

Great smart lock, but not idiot proof. All the features of this smart lock work fine, but you need to understand it's nuances. For example, you cannot control this lock from your phone while only on LTE or cellular. You need a wifi connection. Also, if you monitor it's wifi connection at home you'll find it gets disconnected/reconnected ALL THE TIME. So just turn off this 'notification', though it is a little concerning. Also, it auto-unlocks when you get home. True; but it takes 20-30 seconds for the bluetooth to connect and auto-unlock when you get near enough...leaving you standing at your door for a 'little while' looking like a doof for your door to unlock. I bit the bullet and bought the keypad so I could have faster entry. Keypad works fine but also has nuances. I do recommend this lock, but also recommend taking the time to get to know it.

I have over 30 smart home devices, but this is one of my favorites. I had held off purchasing an August lock before because it was too big and clunky. But the fourth generation lock is much smaller and easier to use. I particularly like the auto-lock and auto unlock features. Yes, it is a tad pricey, but your smart home isn't complete until you have this device. I can't recommend it strongly enough.