Customer Ratings & Reviews

I replaced a keypad lock with this one. It is so much better! Very easy to install. It uses the Bluetooth on my phone to detect when I leave the house and automatically locks if I haven’t already locked it. It also automatically unlocks when I return home. It works with Alexa, so I set up a command lock the door and set my alarm system all at once.

3 stars. It works, but not as well as expected. I wanted a lock to automatically unlock the door as I approached. It's hit or miss. I have a Samsung S20FE, I've got it both bluetooth and WiFi paired to the lock and 8 times out of 10, I'll have to open the app and unlock the door. I also purchased the add on PIN pad, but it too is slow connecting to the lock that I mainly just use my phone. Great concept, not so great execution. I'd love to recommend because I like the auto lock and the design, but the function is not quite there. Maybe it'll be better in a future update.

It really is great hardware design but a few issues really annoy me to the point I’ll replace this soon (thought I could live with it at first, 8 mos later I can’t): 1) even though it is RIGHT next to my 2.4ghz router that also supports ALL WiFi bands and has no problems with anything else, it always complains of disconnecting and connecting to WiFi. So I won’t always know when it’s locked or unlocked when I’m away or be able to add codes or remove codes. 2) that problem creates another problem: incredible battery drain. I’m literally spending ten dollars every three weeks buying 2x CR123s (not to mention throwing nasty metals into landfills unnecessarily). 3) the app is horrible. In looks and function. Looks basic 2012 which is ok I guess, but it doesn’t integrate well with HomeKit or the Apple ecosystem if that matters to you. It’s supposed to unlock with Siri or home automations but it doesn’t do that reliably. It either takes 2-3 min (standing outside waiting is lame) or just doesn’t work and fails. Technically it’s supported. Functionally, it’s useless. 4) the idea of the alignment or door ajar sensor is great. It doesn’t work in reality. I’m an electrical and computer engineer who has and buys enough tools to make my wife want to divorce me 10x over: if I am following the directions and it’s not working (it was installed using jigs and measurement equipment with calibration for semiconductor work, so into the thousands of a mm…): it is not a well designed product and the casual installer is not going to get it right often IMO, if it is even about that. I suspect the magnet used for this is just not properly specced no matter how well you install it.

Bought and installed 2 of these locks back in July 2022. Auto Unlock does work well it just does not seem to want to auto lock behind me. I can manually perform a lock / unlock cycle and then it will auto lock at the duration specified in the app. Both locks are within +-30-35 feet from the Wi-Fi router, all other Wi-Fi devices seem to have great signal strength throughout the entire house yet I am still replacing batteries at least monthly.

Perfect lock while it worked, this lock has the best smart home integration I’ve seen and is super easy to install. My first one recently stopped showing all signs of life even after battery replacement. It worked flawlessly before that. I would of had to wait weeks if I did a manufacture replacement but luckily I got a BestBuy warranty, as was able to go swap it out in store the day it broke!

I am SO thoroughly disappointed with this product. Coming from the 3rd Gen and having had that for the past three years, I really want to love this. Aesthetically and build-wise, it looks and feels like an obvious upgrade from the previous generation. Plus, with it having its own built-in wifi now, there's no more need for the connect wifi bridge. All of these were long overdue upgrades for this popular smart lock. But, that's where all the joy ends. Unfortunately, there is still just one glaring issue that they do not forewarn you about: the batteries will only last for literally a fraction of the time that's claimed. To date: I purchased this March 11th. After a little over a month, in April, I received warnings about the batteries being critically low. So, I was disappointed for sure, but I chalked it up to the reported bluetooth issues this is known to have with AndroidOS. So, I proceed to turning off all of the other features like auto lock and auto unlock, and I end up replacing the batteries April 15th thinking that it should last a bit longer now that I turned off all of those features. But, fast forward another month, it's now May 20th at the time of writing this review, and I get the low battery warning AGAIN. After calling tech support, I learned that this apparently doesn't play well with MESH Wi-fi systems because there's not one dedicated channel when it comes to Mesh wifi. In order to work around this, you (that's right YOU as in the customer that purchased it) must set up some kind of DCHP channel so that it doesn't drain the battery. Obviously, I have no clue what that is. But, I shouldn't have to if I bought this. After speaking with their tech support, the only solution is to either BUY a range extender for the router (which is preposterous considering that a Mesh Wifi system completely blankets the house with wifi signal and negates the need for one), OR contact my mesh router manufacturer to set up said DCHP channel. Thus, I have no choice but to keep replacing the batteries every month and a half or so, which is really inconvenient and unfortunate, because the batteries these use aren't exactly cheap either. In other words, I spent $200 on this, PLUS an additional $40 for a 12-pack of CR123 batteries (a month after purchase mind you) that will barely last 12 months. THAT MEANS, I have to spend an additional $40 on batteries every year, making the long-term cost of ownership for this product hardly appealing, and extremely disappointing I am giving this one lone star because of the bulid quality and all the new features. But, that's it.

Solid lock, very easy to set up and operate. Enjoy the keyless

This is a simple installation for a nicely performing SmartHome device. Installation is suggested by the folks at August Home and are very well detailed. It took me longer to find my screwdriver that it did to install. Operation is smooth and consistent and very quiet. I like just being able to walk up to the door and having it unlock, makes carrying in heavy packages easier. Nice product

Super easy to install on the door within 30 minutes - I was skeptical of that after reading other reviews, but sure enough, it was very simple. I love that i can keep my exterior deadlock. As some of the other reviews mention, it took a while to hook up to wifi (probably 10 tries). But once it was connected, I haven't had any issues. I have considered buying a 2nd one.

August smart lock is amazing many times i forget to lock my door lock it through the app anywhere

Once it works it is great. I love integration with Google home. But if trying to install on a mesh network, or a wifi network where the 5.0 and 2.4 bands don't have different names, or difficult to turn off the 5.0 so it can link to 2.4 ghz, (Orbi) it is very hard to set up. Come on August!!!! MESH is standard networking for people into home automation. Get with it! All that being said. Once set up I find the features all very useful and reliable. Again, if you can getbit to connect to wifi, it 7sxa fantastic product. P.s. make absolutely sure 6ou have your location services, GPS, turned on while installing or it doesn't work. And it is not good at telling you it needs to be on.

I've been on the fence regarding smart locks for a while now. I've never understood the need for one until I saw it in action at my friend's house. He has a different brand smart lock, but it still got me intrigued at the notion of having one. After weeks of research, I decided to go with the August wi-fi smart lock. I was something that was simple and didn't have a num pad at the front door. In other words, I didn't want everybody in the neighborhood to know that I had installed one. The installation including the app installation and user account creation took less than 15 minutes to accomplish. Granted, if you've changed out door knobs or deadbolt locks before, it will come more naturally. Even if you haven't, the app shows you step by step on how to remove your current set up and install the smart lock. The features are great. I enjoy being able to lock and unlock with the app. I get notified when the doors been left open, and the auto unlock feature allows me to go through my door without having to pull out my smartphone. It's extremely pricey, but I think it was a great investment. I would definitely recommend it to anybody.

We've been using this for the front and back doors, they've been super useful.

excellent lock. everything built in. no hub or WIFI module required. had some problems adding to homekit,t hats why the 4 stars. everything else perfect. one of 3 locks on the market with door sense.

This lock was purchased for a private dwelling, setup was easyish. It took about 30 minutes to install. My old keys still work and works mostly as expected. I did run into a problem with the auto lock feature running through my homekit setup. I do believe this is an issue caused by slightly larger weatherstripping causing the lock to jam. However, I won't know for sure until I get that changed out. That being said, I am happy with my purchase, it has features that, once other issues are fixed, should be very convenient. I consider myself an intermediate level handyman, I do believe almost anyone could install this on their own. Overall great purchase.

The best new lock from August. The directions were easy to follow and it did not take very long to install. I've been using it for six months now and just had to replace the batteries once. Replacing the batteries was also super convenient. It can easily be integrated with your smart assistant of choice. The app is easy to use and it connected via wifi or Bluetooth.

I have two of these on my doors, and it works flawlessly. No more keys for my family.

We bought this lock after realizing that another smart lock wouldn't fit our door! This has worked perfectly ever since. It does eat through batteries quickly though!

Great Smart Lock! Easy to install and easy to use! Love the design!

Pretty disappointed. I have been using a few different locks now, Kwikset, yale schlage and this one. So far the Kwikset is my favorite and I ended up replacing this lock with that one. This lock is actually my least favorite out of all of them. It is super expensive compared to the other locks and its software features are actually more behind now? Not even sure how that happened since this was supposedly a tech startup that was way ahead of the others when it came out. The selling point of this lock is that you can add it to your existing deadbolt and not have to replace the whole lock. But that feature is surprisingly worthless in todays market. The other locks are super easy to install and the extra app features they have are worth the extra time of just replacing the whole lock. The August app requires an extra $50 add on just to use the lock when not attached to WIFI. Also, the door ajar feature doesn't work nearly as well as advertised and is seemed like a gimmick (even after placing the magnet in several different locations for the best result). Honestly, just buy a Kwikset or a Yale lock.