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Customer Ratings & Reviews

$99.99

Customer reviews

Rating 4.4 out of 5 stars with 1584 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers express satisfaction with the overall performance and portability of the One (USB-C) mobile gaming controller. Compatibility, button quality, and comfort are also appreciated features. Some customers have noted issues with connectivity and size, but these concerns are less frequent.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 1,584 reviews
  • Pros mentioned:
    Overall performance, Portability

    Rated 4 out of 5 stars

    Convenient and fun

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to buy this new version for my son because the previous one wasn’t compatible to his iPhone 15 (that was the downside) I got him the first one for Christmas and he loved it! Didn’t/doesn’t have to haul his play consoles along every time we go out of town. This does the job even during the ride. I did good lol

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use on the go especially when traveling. Small and compact. Using it more than I thought I would.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome, just the buttons wish the black control had the playstation buttons instead of the xbox ones. But great product.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Back Bone Playstation

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it i can sit on my couch and play my play station

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Gives me the experience of being at home on my game system while out and about..

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for what it is!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great device for what it is. We went with this over the PSP because of the ability to use it without Wi-Fi. This can be used over phone data making it more convenient than having to remember to connect to a hotspot. My son did state that the only "downfall" was needing to make sure he remotely turned on the actual PS5 to play his games remotely through this.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device I’m overly satisfied great customer service along with quality product.

    I would recommend this to a friend
  • Pros mentioned:
    Button quality, Compatibility

    Rated 5 out of 5 stars

    Love it. A direct upgrade.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buttons and sticks are responsive, feels like an actual DualSense. A direct upgrade from my Razer Kishi. Customizable cushioning allows use of a case. (Tip: use the thicker cushion for the left side of the device for the Galaxy Z Flip series, the magnets that holds the cushions together confuses the ones in the device, making thexphone think its closed.)

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Great Sturdy Little Controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the 1st gen version of this controller but had to update to the 2nd vedsion with the usb-c connector after upgrading to thw iphone 16 Pro Max. This controller makes it easier to use my phone with my current case with the defachable extenders for different sized phones. As always i can still remote play Xbox and Steam/PC. PS is a little harder as the PS Remote play app requires a Dual Sense controller in order ti remote play. Overall though, this controller is a pretty good controller choice for mobile gaming. I would definitely recommend to a friend.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    "Reliable & Responsive, – Our Go-To Controller!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is actually the third Backbone controller that we have purchased through Best Buy, not because anything is wrong with our other 2 controllers, but because we like having them for all of our phones. We love that this controller allows us to hook our phone up to it with our phone case still on the phone. We love the response time of the controller to the phone, along with how easy it is to connect to our Samsung phones.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Great item!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for mobile gaming and easy to use. I really enjoy using it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Man I like best buy the controller is working soo well I want to buy another one oh and the sale it makes it a great combo

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great on iphone 15, with a case by Dbrand I simply didnt use any of the controller’s adapters. Had to remove the ones on it. Works on all the games I’ve tried it on. Only issue I’m running into is when you try to charge and use it at the same time sometimes itll disconnect… might be the power source I’m using.

    I would recommend this to a friend
  • Pros mentioned:
    Button quality, Portability

    Rated 4 out of 5 stars

    Great for travel!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Whether playing mobile games or using with Playstation connect, this device is awesome! Buttons have great action and inlove the pass through charging from the side of the controller. Amazing for gaming on long flights. Cant recommend enough.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great no issues with setup plug and play would buy again

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 3 out of 5 stars

    Backbone - One - Left Side Joystick Issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Backbone controller is one of the best plug-and-play devices for turning your phone into a handheld gaming console. The concept is excellent, and the device worked seamlessly—when it worked. I really enjoyed the gaming experience while it was functional. However, like many other users, I encountered an issue with the left-side joystick/buttons. They stopped responding after a while. I attempted to request a refund/replacement, but the process was frustrating. I submitted the request once, but was told it was rejected due to selecting the wrong color in the return form. Unfortunately, I didn’t have time to go through the process again. In short, while the Backbone offers a great user experience and innovative design, there appear to be some hardware reliability issues—particularly with the left-side controls. It’s disappointing that I couldn't get a replacement, because I would have definitely continued using it. Still, I think it's a great product with a lot of potential—just needs better quality control and customer support.

    I would recommend this to a friend
  • Pros mentioned:
    Button quality

    Rated 4 out of 5 stars

    Love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feels great and the buttons are very crisp and reactive. Feels like a brand new playstation controller. I am not playing playstation games on my phone.Just once from the google app store and they are working great.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love having this for my phone so that I can play games on the go while traveling

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Giod

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fist i love it it could play my favorite games but 40 bucks a month or a year why.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Portability

    Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Convenient and easy to use device that can be traveled with. I enjoy using it when I need to be away from home for hours or days. Comfortable hand-held and audio is suffice.

    I would recommend this to a friend