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Customer Ratings & Reviews

$99.99

Customer reviews

Rating 4.4 out of 5 stars with 1586 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers express satisfaction with the overall performance and portability of the One (USB-C) mobile gaming controller. Compatibility, button quality, and comfort are also appreciated features. Some customers have noted issues with connectivity and size, but these concerns are less frequent.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 1,586 reviews
  • Best Buy Employee

    Rated 4 out of 5 stars

    mobile gaming

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought this as a gift for my man, he’s always playing games on his phone and i’ve heard him talk about this item before. long story short, it’s awesome and he loves it. i even use it sometimes. only thing id say is the bumper buttons are a bit sensitive!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Too convenient!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Huge gamer and provably one of the most convenient pieces i have. I can literally game any where and the quality is really good!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product with one small overcomable flaw

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is pretty awesome. I had to knock off one star because it didn't work with the case that I had on my phone when I bought the Backbone. My clear Otterrbox Symmetry case was too thick where the USB-C plug of the Backbone plugs into the phone (iPhone 15 Pro), so it would not connect to the phone at all. It seemed like it was just shy of making the connection. I ended up having to buy another case for my phone (3 in less than a month) to be able to make it work. Thankfully, I had just bought a lightning version of the Backbone for my son's iPhone 12 mini one day before buying mine, and it worked great with the case he had on his (JETech Magnetic Case bought on Amazon), so I just bought one of those cases and now the backbone works as advertised. If I had one suggestion for Backbone, it's to make the USB-C plug protrude a sixteenth of an inch or so farther so than it can work with thicker cases. That being said, the improvement they made from Gen 1 to Gen 2 of adding the included swappable magnetic adapters to allow for phone with cases on in the first place was my deciding factor in buying this controller. The Gen 1 Backbone not supporting a phone with its case on was a deal breaker for me. Seriously, who wants to take their case off every time they want to play some games more conveniently? It kind of defeats the purpose. So, I'm glad they addressed it, but they do need to address the small flaw I mentioned above for Gen 3. Overall, it is a very good product, and I would recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great Gift for Gamers

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this as a Christmas gift for my husband to play CoD from his Samsung phone. It's really responsive and adapts to a lot of other games. He really loves not having to use the on screen controls as much and it's more natural to play with the backbone controller. This is a great gift for any on the go gamer.

    I would recommend this to a friend
  • Pros mentioned:
    Button quality

    Rated 5 out of 5 stars

    improved in all the ways it needed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a better improvement on gen 1 first not having to take off the case from your phone to use it is the best I use slim case my magbak case to my mous case that thicker work with it on have to take the adaptors off but it fits and it don't feel like im going to break it it comes with adaptors for all the iPhone 15 models and there easy to install them on the controller the buttons are improved too no more gloss feeling a matte feel on it guess a better feel and help with game play

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Yessah!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for on the go handheld mobile gaming. I love the backbone UI and you do not need a subscription to play your favorite mobile games on it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Dope but..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s dope. I only play Call of Duty with it but I need glasses on my Pro Max because screen is still too small for my once prefer vision set of eyes. Just wished it came with usbc extension cord

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Useful, Light Weight, and Fun!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for mobile gaming. Super light weight and can hold for long periods of time. does need a few different subscriptions just to use it.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Portability

    Rated 5 out of 5 stars

    Highly recommended

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted the PS Portal , but instead about this and I have to say I’m happy with it , easy to use , comfortable! And I bought cheaper on Black Friday !

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product overall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product was great worked flawlessly but I did have one issue with the manufacturer of the product itself. It didn’t have anything to do Nothing with Best Buy themselves but this is my 3rd backbone I’ve had too buy. Around 6 months eventually one of the buttons will stop working and I have not dropped it or had any type of accidents with the backbone(I’ve tried recalibrating it etc multiple times) then eventually within that same day multiple buttons stop working. WHATEVER YOU DO BUY THE WARRANTY FOR THIS PRODUCT

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Convenient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super cool for people who want to play a game but only have access to their phone!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Portability

    Rated 4 out of 5 stars

    Great handheld

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome away from home gaming system to have handheld for anywhere I am easy to use feels like I'm home gaming

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I won Christmas

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift for my husband. He usually spoils me so it was his turn. He reverted back to a child on Christmas morning opening up a new toy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works really good for call of duty mobile

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This backbone is amazing, with one small exception. I use the otterbox defender case on my phones and if they allowed the backbone to open just another 1/4 inch, it would work with the case on it. I use s short cable to attach the backbone to my phone on a small stand so i don't have to take the case off to play. Other than that, this is well worth the purchase to play with much better control than using the on screen buttons for call of duty mobile.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mobile Gaming Like a boss (little "b".)

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Backbone is an awesome mobile gaming controller. Pair it with an AAA game streaming service like XBox's Clouding Gaming or NVidia's service and you're all set. One major negative is the need to subscribe to their service to use features other gaming controllers (Razer Kishi v2 anyone) offer for free. That's half of a star deducted. The Backbone feels good in the hand even though textured grips would have been perfect. While the face buttons have a nice concave shape and are comfortable under the thumb, the travel is long but functional. Then bumpers are good if not anything special and the triggers could have a more pronounced curve to nestle your fingers in. Let's take half a star for that. Overall, this is a great controller and one I still enjoy.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    The PS version might be strictly better?

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this but didn't realize that it doesn't work very well with PS remote play (requires another app that costs $5 from the playstore). But if you are using this strictly for XBOX it's excellent.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It gets….interesting.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well I purchased on July 2. And today is Aug 21 and I’ve already had to do a warranty claim. The issue is when you open the controller, the ribbon cable instead gets messed up somehow causing the entire left side and joystick to become inoperable. Yet if you fully extend the controller then everything works just fine. Mind you it’s been a month. Moderate use 3-4 hours max per day.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Button quality, Portability
    Best Buy Employee

    Rated 3 out of 5 stars

    Meh

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buttons feel good, gameplay is good if you have good connection, super easy to setup, my biggest issue with it overall is that if you have an android (I'm using Pixel 7 Pro) you get black bars on every game due to the taller but slim screen profile that most Androids share and on an already small screen it makes a large difference.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best product I've ever bought for remote play with my PS5, highly recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love ir

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was our mistake by purchasing it by not making sure it fits to any phone model so we had to upgrade my kids phone lol double gift

    I would recommend this to a friend