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Customer Ratings & Reviews

$99.99

Customer reviews

Rating 4.4 out of 5 stars with 1587 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers express satisfaction with the overall performance and portability of the One (USB-C) mobile gaming controller. Compatibility, button quality, and comfort are also appreciated features. Some customers have noted issues with connectivity and size, but these concerns are less frequent.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 35 Showing 681-700 of 1,588 reviews
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing device better than the PlayStation portal honestly easy for on the go gaming anywhere

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase. Works pretty flawlessly. Have used with both my S21 and S23 Ultra. Much better then a wireless setup for mobile play

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Backbone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for on the go gaming. I take it everywhere. Thank you Best Buy for having everything in stock for what I need.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Stopped working after phone update

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This started out working great but within 2 months, my Samsung Galaxy 23 Ultra did an update and now the phone will not recognize it. I do not blame the device itself. Ive done everything ive read on forums to fix it and nothing so now I have a very expensive psper weight sitting around.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The best gamer controller for mobile

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time buying this! Greater than my expectations. I definitely recommend to my friends and family gamers who want to play on the road or mobile.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Easy to install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and use !! Happy with my purchase! I buy two for me and my boyfriend!!

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    It's ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It doesn't work with many title games and have a problem connecting to phone if im not in wifi

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great system

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife loves it and makes her gaming so much better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its an inexpensive solution to play ps5 remotely. Doesnt work well with COD or for online gaming in general but is fantastic for Spider-man or other story based games.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Xbox on the go

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for on the go gaming have a few bugs to workout but other than that would have gave it 5 star's all around good product

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    backbone review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product, very handy, and portable. Loved the customer service that came with getting this product as I got the wrong adapter for specific phone.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Pricey but worth it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product! Very easy to use just plug and play! Its a bit expensive but worth it if you can afford it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Subscriptions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You need alot of subscriptions to use this thing and felt it wasn't worth it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Would buy again!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item was perfect for playing away from home or if theTV is being used. Would NOT recommend for FPS, but a dungeon crawler like D4 it works great on!

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Love this thing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best controller ive used for my galaxy fold. Other devices wont let me use my phone with a case on it, but this one does.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Subscription is a deal breaker for me.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted something that would help me game when I travel. I wasn’t ready for a Steam Deck or Ally and it seems like a bad time to buy a Switch. So in comes Backbone and I was excited. The second it asked me to enable my trial I lost so much interest in keeping this product. Especially now that there’s so much competition. I thought to myself. Maybe it’ll be fine. Nope it basically strips all the features others give you. So I decided I will return it for another option. As for the controller itself, it feels so flimsy. It doesn’t work with my case so I’ll have to get another one if I keep it. Pass through charging seems very slow, and I HATE HATE HATE the location of the Backbone button. It’s so in the way. For me this is not worth the money and definitely not worth a subscription. Again I’m gonna exchange it for another option.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    T

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic and easy to use. The only complaint I have is that it's too small for my case. I just have to take it out and it's great

    I would recommend this to a friend
  • Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Very cool!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Remote play on my PS5 is great! I got big hands so my only complaint is the size. Great build quality. Study. Would defintely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Impressive and Easy to use

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item was pretty impressive, Easy to use. I love the feel on my samsung s23 altra and i would surely recommend to anyone anyday anytime.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Mobile game controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great controller hub for your phone easy to use and very versatile,Xbox,and PlayStation games can be played with it

    I would recommend this to a friend