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Customer Ratings & Reviews

$99.99

Customer reviews

Rating 4.4 out of 5 stars with 1588 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers express satisfaction with the overall performance and portability of the One (USB-C) mobile gaming controller. Compatibility, button quality, and comfort are also appreciated features. Some customers have noted issues with connectivity and size, but these concerns are less frequent.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 54 Showing 1,061-1,080 of 1,588 reviews
  • Rated 5 out of 5 stars

    Best Backbone ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very creative to the creator of these backbone, I’m a struggling mom and solo parent of two minors whose Christmas wish is PS 4 or PS 5. Having a tight budget I have to tell them that it’s hard for Santa to get their wish. I accidentally saw this in BestBuy and instant grab it. Thanks a lot for this.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Backbone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as intended. Good when not at home just need a decent connection

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great idea, not working well is PS5 remote play

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son wanted this to stream/play remotely on his PS5. Does not do a very good job of that, very laggy and and kept timing out. If you want for other gaming on your phone, I thin kyou would be happy with it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good Not Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I originally loved this product. However after several uses it started having issues with buttons not working. After researching the problem it is a known issue with this product. For the cost it shouldn't have this kind of problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Game

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my husband loves playing on this with his phone. He finds it so much easier and realistic

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    7.5/10

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not so bad runs smooth good work very similar to playing on console

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband has an android and he had a hard time trying to connect the controller to his device. A tad frustrating, but with patients and figuring it out it was worth the buy for him.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for gaming on the Go my kids love them

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good unit, makes remote play workable as long as you have an absolutely solid internet connection to both your phone and your console. Working the PS button and touch pad can be a little difficult at times.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bacbone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No need for a new console. Just attached your iphone and download the games! Great and easy to use!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works fine, deceptive advertising

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product works as expected, however you’re forced to use their bloatware every time you want to use it (takes about 1.5 minutes). Not many games on ios apart from streaming services like PS and Xbox. Works well for a small selection of mobile games.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Limited game compabiliry

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had issued with some games. But is not a bad product overall. Wish more games were compatible

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty stable system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall pretty good system . Only down side is it doesn't link up with the PlayStation on Fortnite so my son didn't have any of his skins or achievements. But system works good and gives the ability to play on your phone.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Its okay

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sometimes theres difficultly connecting to my phone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fun

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a fun thing to have. Although i do not use it as much as other consoles, can be useful for the kids for ling car rides.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Birthday Boy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What do you get a gamer who has everything? Another gaming option on the go?

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Weird GamePlay

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is amazing but after a month after using the controller. The analog stick is drifting down while I’m playing. It’s very hard to play any games with I sent on Backbone a complaint saying if they can resolve the issue. I went to Best Buy to see if they can help me out they’re saying that they can’t do an exchange or anything for me so I can play the game, but I’m here struggling still waiting for Backbone to hear a response if I can exchange it for a warranty but just really overall it’s three stars. It’s not really that good after a month.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Left side issues

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second product from them. On the first one, the left joystick started drifting for no reason at all the company replaced it. Cool. But now I have a completely different product with left side issues again. This time the L2 button is reading as if it is pressed when it’s not. I believe when this device was designed, they didn’t consider bigger phones and now that Apple has a huge phone I believe the product stretches too far and this is what may be causing the issue.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Backbone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son love his backbone. It was a belated birthday gift.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Portable PS5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The c9ntr9ll feels a bit small in bigger hands but the connection is really stable even on a PS5 in a different state. I played online with my friend but would not recommend using online for fighting games or shooters.

    I would recommend this to a friend