Last-Minute SavingsLimited quantities.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $79.99
The comparable value price is $99.99

Customer reviews

Rating 4.4 out of 5 stars with 1490 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers admire the Backbone One controller for its portability, comfort, and ease of use. They appreciate its compatibility with various devices, including the iPhone 15 and Android phones. However, some users express concerns about the subscription requirement for certain features, the relatively high price, and the size and quality of the joysticks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 68 Showing 1,341-1,360 of 1,490 reviews
  • Rated 1 out of 5 stars

    6 months and stop working!!!

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worked only for 6 months, now the entire left side is dead, just don’t waste your money.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Significant lag

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wish I could rate it higher, but I had to return it. Experienced significant lag when I attempted remote play and it will drain your phone battery.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Meh

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works for my android. It saves wear on my phones screen.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed..

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed.. I apologise for not remembering sales person name, but I emphasized that I had clearly mentioned my iPhone model, the iPhone 13 Pro, to her not once, but twice during our conversation. She had assured me that the product I was purchasing would work seamlessly with my phone. However, upon trying to set it up, I quickly realised that it was not compatible at all. As a non-tech-savvy individual, I had specifically gone to the store seeking human interaction and expert advice. I wanted to ensure that I was making the right purchase for my son's Christmas gift. Unfortunately, it seemed that despite my efforts, I ended up with a device that was not capable of working with my phone. To make matters worse, when I discovered the incompatibility issue, I found that the box had already been opened. This meant that I couldn't simply return the product and get a refund. I felt frustrated and stuck with a useless item. While I understood that mistakes happen, I couldn't help but feel let down by the misinformation provided by the salesperson. I had trusted their expertise and relied on their guidance, only to be left with a product that was incompatible and a sense of disappointment. After all, the holiday season was approaching, and I wanted to ensure that my son received a gift that he could truly enjoy and utilize.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good for certain games. Not all.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No good for any First person shooter games. Lag input is very noticeable. Casual titles no complaints.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    False advertisement

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife brought this for me for Christmas. There is a black backbone and white backbone and both are labeled as compatible with Playstation. FALSE! The black blackbone seems to only function with xboxs and the white blackbone is only campatible with playstation. Best Buy did not make it easy to make the exchange even though they are both backbone. Not sure why the color makes a difference. If you want to use the backbone for xbox purchase the black one. If you want to use the backbone for playstation purchase the white one. Backbone and best buy should make this clear on the website.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Thumbsticks

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thumbsticks are a huge let down . Not responsive . Overall not happy at all

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good item

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good but no work the charger the play game is easy the conect is fast is a good product but i have bad luck

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do your research

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing did not like to work with anything I threw at it. Came to find out later it requires a paid subscription to even use

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Needs both control stocks at the same position…

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a nice controller…but I like having both the control stocks at the same height like a real PS controller.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Bad Product

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not fully compatiable with Samsung Android devices. connection is not stable

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Does not work with iphone 15 pro

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not work with iphone 15 pro, i tried updating it with my samsung abdroid phone and it still did not work, it worked with my galaxy fold 4 , but thats not the phone i bought it for, for $69 dollars it should work right out the box with the iphone 15 pro, due to it not working i returned it back to the store, not worth the headache..

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Junk

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly thiught this thing was going to be great but its not, its very uncomfortable... i havent touched it scenes the day i got it. There are better options out there. Hope this helps(:

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Best controller

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best gaming controller specially ok call of duty also on warzone awesome

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    N/a

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this as a christmas gift for my husband. According to my husband, he is not happy with it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Parallels

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Biggest complaint is the joysticks are not parallel. Makes gaming awkward.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Works but not with any decent case on the phone.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works but not with any decent case on the phone. And you have to be signed in to the backbone app.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Don’t really like it.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Straight up azzzz! Be aware. You’ll have to pay for a subscription to fully enjoy this controller. It locks you from actually using it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Doesnt work with PS Remote Play as advertised

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Won’t work unless on the same network as the PS5 so you can play on your iphone in front of your big screen TV. Not away when traveling, despite what backbone and Playstation say on their site. Followed all instructions and then finally contacted Playstation Suport. Bottom line, might let you finish a console game in the other room, but not away from home, even if on another high speed internet connection. Just get a switch.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Backbone

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to get started. Games freeze up. Need a fast server to avoid that.

    No, I would not recommend this to a friend