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Customer Ratings & Reviews

$99.99

Customer reviews

Rating 4.4 out of 5 stars with 1589 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers express satisfaction with the overall performance and portability of the One (USB-C) mobile gaming controller. Compatibility, button quality, and comfort are also appreciated features. Some customers have noted issues with connectivity and size, but these concerns are less frequent.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 73 Showing 1,441-1,460 of 1,589 reviews
  • Rated 2 out of 5 stars

    Over priced subscription

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The subscription was kver priced and the mapping wasnt accurate.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Needs both control stocks at the same position…

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a nice controller…but I like having both the control stocks at the same height like a real PS controller.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Bad Product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not fully compatiable with Samsung Android devices. connection is not stable

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Does not work with iphone 15 pro

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not work with iphone 15 pro, i tried updating it with my samsung abdroid phone and it still did not work, it worked with my galaxy fold 4 , but thats not the phone i bought it for, for $69 dollars it should work right out the box with the iphone 15 pro, due to it not working i returned it back to the store, not worth the headache..

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    False advertisement

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife brought this for me for Christmas. There is a black backbone and white backbone and both are labeled as compatible with Playstation. FALSE! The black blackbone seems to only function with xboxs and the white blackbone is only campatible with playstation. Best Buy did not make it easy to make the exchange even though they are both backbone. Not sure why the color makes a difference. If you want to use the backbone for xbox purchase the black one. If you want to use the backbone for playstation purchase the white one. Backbone and best buy should make this clear on the website.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    N/a

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this as a christmas gift for my husband. According to my husband, he is not happy with it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Best controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best gaming controller specially ok call of duty also on warzone awesome

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Rather the other one

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly I wish I didn’t buy this and I would of rather got the ps5 handheld device because my personal phone is trash so it doesn’t work for me but if your reading you might love it I used it maybe twice

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Works but not with any decent case on the phone.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works but not with any decent case on the phone. And you have to be signed in to the backbone app.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Parallels

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Biggest complaint is the joysticks are not parallel. Makes gaming awkward.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Junk

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly thiught this thing was going to be great but its not, its very uncomfortable... i havent touched it scenes the day i got it. There are better options out there. Hope this helps(:

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Backbone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to get started. Games freeze up. Need a fast server to avoid that.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Backbone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a great idea but rather complicated for a teenager to figure out!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good not great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its good if your okay with using your phone but I returned it to get a ps portal instead

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Don’t really like it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Straight up azzzz! Be aware. You’ll have to pay for a subscription to fully enjoy this controller. It locks you from actually using it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not want I thought

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as functional as expected. You need the portal for use away from home.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dead for iphone 15 without a android device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Backbone does not work with iphone 15 without you hooking it up to a android device for a firmware update. Since i dont have a android device it is doa. Now have to figure out a return or update fix.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Doesnt work with PS Remote Play as advertised

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Won’t work unless on the same network as the PS5 so you can play on your iphone in front of your big screen TV. Not away when traveling, despite what backbone and Playstation say on their site. Followed all instructions and then finally contacted Playstation Suport. Bottom line, might let you finish a console game in the other room, but not away from home, even if on another high speed internet connection. Just get a switch.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not that useful, have to take case off

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not that useful, have to take case off. Sticks are not great eather.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Recieved Wrong Item

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered USB C and received a backbone with only iPhone capabilities

    No, I would not recommend this to a friend