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Customer Ratings & Reviews

$99.99

Customer reviews

Rating 4.4 out of 5 stars with 1637 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers appreciate the overall performance and portability of this device, which are frequently highlighted as its standout features. Users also value the broad game compatibility, responsive button quality, and the added convenience of a headphone jack. While the device is praised for its comfort, some users have noted that the size could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 74 Showing 1,461-1,480 of 1,637 reviews
  • Rated 3 out of 5 stars

    Great budget item for any gamer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a very interesting product, but too quirky to use for me at least I’m sure it’s good for someone that has more time to spend on fiddling with getting this thing perfect

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Box full of disappointment

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this gadget for my teen mostly because the PS Portal was forever out of stock. He was sorely dissatisfied with it. It's laggy, glitchy, just impossible to play a game on it without the interruption of a glitch. We returned it because my kid was THAT disappointed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    advertisement misrepresents product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ad that I seen made me believe that I could attach that to my phone and play my play station 5 remote, however what they fail to mention is that you have to be so many feet near your play station for it to work. apparently its mainly for games on your phone which is completely misrepresented

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Only good for a few months

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was good while it lasted. Left buttons and trigger stopped working after about 2 months.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    No haptic feedback.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For $100 dollars I expected a full controller experience.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It’s ok, but didn’t last long.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    L1 button gave out within a 2 month period. It doesn’t get used every day, so we are a little disappointed on how it gave out so fast

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great for cloud gaming!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great perpheral for cloud gaming on the phone. Only drawback is the strain on your hands if they’re bigger. Works great with single player campaign games

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Significant lag

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wish I could rate it higher, but I had to return it. Experienced significant lag when I attempted remote play and it will drain your phone battery.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed..

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed.. I apologise for not remembering sales person name, but I emphasized that I had clearly mentioned my iPhone model, the iPhone 13 Pro, to her not once, but twice during our conversation. She had assured me that the product I was purchasing would work seamlessly with my phone. However, upon trying to set it up, I quickly realised that it was not compatible at all. As a non-tech-savvy individual, I had specifically gone to the store seeking human interaction and expert advice. I wanted to ensure that I was making the right purchase for my son's Christmas gift. Unfortunately, it seemed that despite my efforts, I ended up with a device that was not capable of working with my phone. To make matters worse, when I discovered the incompatibility issue, I found that the box had already been opened. This meant that I couldn't simply return the product and get a refund. I felt frustrated and stuck with a useless item. While I understood that mistakes happen, I couldn't help but feel let down by the misinformation provided by the salesperson. I had trusted their expertise and relied on their guidance, only to be left with a product that was incompatible and a sense of disappointment. After all, the holiday season was approaching, and I wanted to ensure that my son received a gift that he could truly enjoy and utilize.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Great In Theory

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The most common defect, the entire left side failing, hit me exactly 20 days after purchase. Best Buy is of no help as they have strategically reduced their return period to reduce their liability. Backbone themselves will continue to send replacements with identical defects until the warranty eventually ends. Don't buy this unless you've budgeted in regular replacements.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sucks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have to pay for a subsciption just to use the back bone that's not even the games you have to buy

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    One year in and entire left side is dead

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly it worked great and I loved playing Xbox and playstation on the go. However, randomly, without any damage on the controller the entire left side is dead. No input, no matter what button i press or how hard. The right side is fine. Further reasearching this issue it appears common as the constant streching of the controller for your phone cause the ribbons that connect the two sides to not function properly. So at the moment its an expensive paperweight.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never again!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very upsetting to open this expecting to use worth my android and it's only an ios. Very upset to learn that i couldn't return it. Waste of money and and i can't find anyone to buy it off me. I had tools the employee what i needed before i bought it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good for certain games. Not all.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No good for any First person shooter games. Lag input is very noticeable. Casual titles no complaints.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Works fine for a while

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive had 3 of these malfunction the same way. The left side stops working and i cant hear anything. I waisted over $200

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do your research

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing did not like to work with anything I threw at it. Came to find out later it requires a paid subscription to even use

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Thumbsticks

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thumbsticks are a huge let down . Not responsive . Overall not happy at all

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good item

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good but no work the charger the play game is easy the conect is fast is a good product but i have bad luck

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Needs both control stocks at the same position…

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a nice controller…but I like having both the control stocks at the same height like a real PS controller.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Bad Product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not fully compatiable with Samsung Android devices. connection is not stable

    No, I would not recommend this to a friend