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Customer Ratings & Reviews

$99.99

Customer reviews

Rating 4.4 out of 5 stars with 1637 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers appreciate the overall performance and portability of this device, which are frequently highlighted as its standout features. Users also value the broad game compatibility, responsive button quality, and the added convenience of a headphone jack. While the device is praised for its comfort, some users have noted that the size could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 77 Showing 1,521-1,540 of 1,638 reviews
  • Rated 2 out of 5 stars

    Lasted five months.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controller. Except it stopped working properly after five months. L2 button and left joystick stopped working, so that's great.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Just bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is probably my 4th backbone in the last like 2 years. After 3 months it stops working…

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Issues

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dont know about this one. It was sent back by the driver it supposedly tried to deliver it. After going back and looking at the camera for that day it was shown she didnt even attempt to come in to deliver it. On top of this after calling customer service to get it beought back they made no effort at all to solve the problem so i got it from Amazon in 2 days and my son is a happy camper. I love Best Buy but only in store everytime I order something to be delivered it is always late. I should have stuck with my first choice Amazon to get what I need. Never again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Negative review for backbone one

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It didn't work on my phone at all, I couldn't use it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Customer service is a serious issue

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    broke (left side o longer works) after 2 months. Filled out a warranty claim for a replacement -- no big deal. Have been arguing with them for 2 months trying to get a replacement and keep getting rejected for stupid reasons like " the sku does not match the sku you chose" or "the picture of the controller doesn't match the sku" it is frustrating and I wish I never purchased it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Doesn't work with Android PS remote play

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed as states compatible with PlayStation. From the website: PS Remote Play not working on Android This feature of Backbone One is not currently available on Android phones as Sony has limited the Android version of the PS Remote Play app to exclusively support the DualSense and DUALSHOCK wireless controllers. We are hoping this will change very soon and are ready to leap into action the moment it does! Until then, however, Backbone One for Android cannot be used for PS Remote Play pending this change by Sony.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not a fan

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too big and uncomfortable. Kinda annoyingto use. My phone wouldn't fit with phone case.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not for me.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To use I needed to sign up for play pass or another subscription so decided to return. I just went with Xbox X system and used my library of games.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Poor device support

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't work with Google Pixel 6. Overall poor device support. Its like they didn't test it with phones that have cameras on them.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not as expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not at all what was expecting. Must be near PlayStation and have it turned on. Cannot use mobile on the road.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this because id rather play my ps5 games, over Nintendo switch, but it wasn't worth it. Returned it within 24hrs, and bought the switch. I don't regret my choice.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Meh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s alright it’s not as great compared to a game station

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    6 months and stop working!!!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worked only for 6 months, now the entire left side is dead, just don’t waste your money.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Better if you portable playstation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dont like it because u need to download lot app and pay to playyour games . i think portable playstaion it better ibwishbi new that

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Same as the Sony version, the gaming experience just isnt nearly the same. not even close to passable.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not what I thought it would be

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unable to just use without buying another monthly subscription

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not for me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The controller its self was okay. I tried using it on my phone the remote play and it just felt a little off for me

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    WASTE OF MONEY!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They say you can get it for $25 online and they say you can get to play all games anywhere and everywhere but thats all lies. You HAVE TO connect to your console remotely and can only do it that way. What a waste!!!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ehhh

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s okay. Better of investing in a switch or something more stable.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid construction, but that's the only positive. It came with zero instructions, requires the console to consume 15x more power, lags constantly, and does not act as a standalone gaming device. If anyone is using the Xbox, the backbone automatically signs them out since the console can't play more than one game at a time. Truly disappointing if your kids have a shared console.

    No, I would not recommend this to a friend