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Customer Ratings & Reviews

$99.99

Customer reviews

Rating 4.4 out of 5 stars with 1604 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers enjoy the One (USB-C) mobile gaming controller, praising its overall performance and portability. Many find it comfortable to use, appreciate the responsive buttons, and enjoy its compatibility with various mobile games. However, some customers have experienced connectivity issues, and a few find the size to be a drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 1,604 reviews
  • Pros mentioned:
    Compatibility, Overall performance

    Rated 5 out of 5 stars

    Much better than anticipated

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very excellent controller for any phone! Works plug and play with nifty features! can even use with most phone cases

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't even lie....I really bought this so that I could play Stardew Valley on my phone easily. I certainly have played other games and it works like a charm. Sometimes it gets disconnected but I think that's more because my cellphone needed updating. Once I updated my phone, I didn't have connection issues anymore.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Backbone controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s perfect for holding and keeping gaming experience exciting to use and play

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Saved from boredom

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely made work breaks more fun. Recommend a strong internet connection. Product works great even with my case on my phone. Got it at a discount too so it helps when I replace my phone in 3 more years

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing device better than the PlayStation portal honestly easy for on the go gaming anywhere

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ok purchases if you will use it.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my son, seemed easy to set up but he doesn’t really use it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product with one small overcomable flaw

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is pretty awesome. I had to knock off one star because it didn't work with the case that I had on my phone when I bought the Backbone. My clear Otterrbox Symmetry case was too thick where the USB-C plug of the Backbone plugs into the phone (iPhone 15 Pro), so it would not connect to the phone at all. It seemed like it was just shy of making the connection. I ended up having to buy another case for my phone (3 in less than a month) to be able to make it work. Thankfully, I had just bought a lightning version of the Backbone for my son's iPhone 12 mini one day before buying mine, and it worked great with the case he had on his (JETech Magnetic Case bought on Amazon), so I just bought one of those cases and now the backbone works as advertised. If I had one suggestion for Backbone, it's to make the USB-C plug protrude a sixteenth of an inch or so farther so than it can work with thicker cases. That being said, the improvement they made from Gen 1 to Gen 2 of adding the included swappable magnetic adapters to allow for phone with cases on in the first place was my deciding factor in buying this controller. The Gen 1 Backbone not supporting a phone with its case on was a deal breaker for me. Seriously, who wants to take their case off every time they want to play some games more conveniently? It kind of defeats the purpose. So, I'm glad they addressed it, but they do need to address the small flaw I mentioned above for Gen 3. Overall, it is a very good product, and I would recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Highly recommended

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted the PS Portal , but instead about this and I have to say I’m happy with it , easy to use , comfortable! And I bought cheaper on Black Friday !

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great for mobile gaming.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed something to keep me occupied on a work trip for a week at a time without lugging around a console so I gave the backbone a try. It was great enough to play on for Call of Duty Mobile that I even bought Xbox game pass ultimate to play Xbox games on my phone even though I don't even have an Xbox. Pretty awesome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    improved in all the ways it needed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a better improvement on gen 1 first not having to take off the case from your phone to use it is the best I use slim case my magbak case to my mous case that thicker work with it on have to take the adaptors off but it fits and it don't feel like im going to break it it comes with adaptors for all the iPhone 15 models and there easy to install them on the controller the buttons are improved too no more gloss feeling a matte feel on it guess a better feel and help with game play

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Best!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BEST Gift for this Christmas, got this for my brother

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Backbone

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the backbone os and convenience. Lack of hall effect triggers is a letdown in this price point though.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Great handheld

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome away from home gaming system to have handheld for anywhere I am easy to use feels like I'm home gaming

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great Gift for Gamers

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this as a Christmas gift for my husband to play CoD from his Samsung phone. It's really responsive and adapts to a lot of other games. He really loves not having to use the on screen controls as much and it's more natural to play with the backbone controller. This is a great gift for any on the go gamer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works really good for call of duty mobile

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This backbone is amazing, with one small exception. I use the otterbox defender case on my phones and if they allowed the backbone to open just another 1/4 inch, it would work with the case on it. I use s short cable to attach the backbone to my phone on a small stand so i don't have to take the case off to play. Other than that, this is well worth the purchase to play with much better control than using the on screen buttons for call of duty mobile.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    great application

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connects well with my phone and allows me to play games I wouldn't want to without a controller.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So much fun! My husband and I enjoy this device. Great Product.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Great controller

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controller for my phone connects great to my console as well

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    What a Best Buy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some of your favorite games in the pal of your hand! Reasonably priced and excellent service! Thank you Best Buy!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Cool tool!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super cool! Im most times in a bad spot so i have lag but still great to take some of my favorites on the go!

    I would recommend this to a friend