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Customer Ratings & Reviews

$99.99

Customer reviews

Rating 4.5 out of 5 stars with 919 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers express satisfaction with the overall performance and portability of the One (USB-C) mobile gaming controller. Compatibility, button quality, and comfort are also appreciated features. Some customers have noted issues with connectivity and size, but these concerns are less frequent.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 43 Showing 841-860 of 919 reviews
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Backbone One

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not work on the left side of controler tried to update it but still wont work also kept it in case and in closet till i got ready to play on it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good product, limited ios app support

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is cool but many apps dont support controllers

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't waste time or money

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is truly a terrible controller with a lot of marketing hype. While it is better than Razer Kishi, it is only slightly better. The buttons are small with very little tactile feedback. Overall just another compromise device.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very disappointed. I bought this for my son for when we go on road trips or vacation. I did not realize until he tried it that you had to leave the ps on the entire time. We will not leave a ps on for days so he can play a few hours on a car ride.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Slippery if wet.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a nice little gad but. It can slip out your hands and I don't have a big Hands and the joystick going up-and-down. It makes you feel like you uneven and the little stick can slide out of your hand.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    PlayStation BackBone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PlayStation version still shows Xbox buttons configuration for some mobile games especially COD mobile. Made game almost unplayable to adapt to configuration different than the controller’s layout and there is absolutely no way to currently change it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this because id rather play my ps5 games, over Nintendo switch, but it wasn't worth it. Returned it within 24hrs, and bought the switch. I don't regret my choice.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Hard pass, super laggy

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't understand who enjoys playing a laggy game on any devices. Not a great experience, interface was slow and laggy. I returned this item

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Gray as a mobile controler

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ps share play is an old app and dosent run the best. Recommend getting a portal instead. Xbox cloud gaming is smooth but also good for mobile games. Will not work with any phone case. The plug isn't long enough

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Customer service is a serious issue

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    broke (left side o longer works) after 2 months. Filled out a warranty claim for a replacement -- no big deal. Have been arguing with them for 2 months trying to get a replacement and keep getting rejected for stupid reasons like " the sku does not match the sku you chose" or "the picture of the controller doesn't match the sku" it is frustrating and I wish I never purchased it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Issues

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dont know about this one. It was sent back by the driver it supposedly tried to deliver it. After going back and looking at the camera for that day it was shown she didnt even attempt to come in to deliver it. On top of this after calling customer service to get it beought back they made no effort at all to solve the problem so i got it from Amazon in 2 days and my son is a happy camper. I love Best Buy but only in store everytime I order something to be delivered it is always late. I should have stuck with my first choice Amazon to get what I need. Never again.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Poor device support

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't work with Google Pixel 6. Overall poor device support. Its like they didn't test it with phones that have cameras on them.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    WASTE OF MONEY!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They say you can get it for $25 online and they say you can get to play all games anywhere and everywhere but thats all lies. You HAVE TO connect to your console remotely and can only do it that way. What a waste!!!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Not as expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not at all what was expecting. Must be near PlayStation and have it turned on. Cannot use mobile on the road.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Same as the Sony version, the gaming experience just isnt nearly the same. not even close to passable.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Better if you portable playstation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dont like it because u need to download lot app and pay to playyour games . i think portable playstaion it better ibwishbi new that

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not what I thought it would be

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unable to just use without buying another monthly subscription

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    They break easy.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They broke after 2 weeks, probably I only used them like 5 times, I would not recommend this product. Problem: Stick drift.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    My review

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good at first but some time past and did not work

    No, I would not recommend this to a friend
  • Cons mentioned:
    Size

    Rated 1 out of 5 stars

    Disappointing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s unfortunate they make the form factor so small.

    No, I would not recommend this to a friend