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Customer Ratings & Reviews

$99.99

Customer reviews

Rating 4.4 out of 5 stars with 1606 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers enjoy the One (USB-C) mobile gaming controller, praising its overall performance and portability. Many find it comfortable to use, appreciate the responsive buttons, and enjoy its compatibility with various mobile games. However, some customers have experienced connectivity issues, and a few find the size to be a drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 59 Showing 1,161-1,180 of 1,606 reviews
  • Rated 4 out of 5 stars

    Works fine, deceptive advertising

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product works as expected, however you’re forced to use their bloatware every time you want to use it (takes about 1.5 minutes). Not many games on ios apart from streaming services like PS and Xbox. Works well for a small selection of mobile games.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    The mobile controller for smaller hands

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the best ergonomics, was very uncomfortable to hold during gaming sessions over an hour or so

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good accessory

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s good to use on most apps but the really good ones you need to pay for a subscription.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good unit, makes remote play workable as long as you have an absolutely solid internet connection to both your phone and your console. Working the PS button and touch pad can be a little difficult at times.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty stable system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall pretty good system . Only down side is it doesn't link up with the PlayStation on Fortnite so my son didn't have any of his skins or achievements. But system works good and gives the ability to play on your phone.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    DECENT CONTROLLER

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, but needs some minor improvements. The buttons stick after heavy use. And there's no way to fix it because backbone doesn't want anyone to fix them. They don't sell any parts and or have any kind of repair for them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent tool for gaming at home or on the go. Will buy another!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    7.5/10

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not so bad runs smooth good work very similar to playing on console

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Game

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my husband loves playing on this with his phone. He finds it so much easier and realistic

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Its okay

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sometimes theres difficultly connecting to my phone.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good Not Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I originally loved this product. However after several uses it started having issues with buttons not working. After researching the problem it is a known issue with this product. For the cost it shouldn't have this kind of problem.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not for me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unable to pair to PS remote play which is the only reason I purchased it. Could be me or my phone but I’ve tried every remedy Backbone support had and still won’t work. I bought a PS Portal and love it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Backbone for Android

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You download the backbone app and it turns your phone into a mobile xbox. Make sure your phone is charged and you'll have hours of play time. If you pay a small yearly fee you can link it your game pass and have more access to games you already play online.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Birthday Boy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What do you get a gamer who has everything? Another gaming option on the go?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gaming

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the iPhone 15 plus so finding out you no long have the same charging port I had to upgrade my gaming control. The upgrade on this is amazing don’t like that you have to be connected to certain devices but I guess it’s alright.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not so good

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not impressed i have a top of the line Samsung phone and still a lot of lag time.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Backbone usbc connector

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent with the iPhone 15 pro max. I have a small mag safe case on my phone. I just had to remove the installed side phone holders and it works perfectly. I really like the orange button which brings up all your games on your phone that works with the backbone

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Quality less than par

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Made of cheap plastic, but a good product. Also, the user has to take the case off their phone to use it. In our area, XBox remote service is not great as well, which detracts from our enjoyment of the product.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 3 out of 5 stars

    Alright for on the go play

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product! Just would rather have the PlayStation Portal. This is a great way to play on the go!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Weird GamePlay

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is amazing but after a month after using the controller. The analog stick is drifting down while I’m playing. It’s very hard to play any games with I sent on Backbone a complaint saying if they can resolve the issue. I went to Best Buy to see if they can help me out they’re saying that they can’t do an exchange or anything for me so I can play the game, but I’m here struggling still waiting for Backbone to hear a response if I can exchange it for a warranty but just really overall it’s three stars. It’s not really that good after a month.

    No, I would not recommend this to a friend