Customer Ratings & Reviews

Trash honestly I went home try the headset and First has it didn’t seem loud enough the EQs we’re trash and compared to the virtuoso these were knock offs

Great headphones!! These are the best headphones that I have ever owned.

Save your money. Sound for gaming is horrible, volume is even worse. Best waste of 500$ I've ever spent. If you're into burning money, then this headset is for you.

Worked great at first, after a couple months the headphones continuously disconnected from my xbox. On the last day I had them they disconnected 7 times in one night.

There is a lot to like about these B&O Portal headphones. Style and premium materials are what might catch your eye and draw you in to putting these over your ears. Sound quality for music is what will keep these on your head. Once on your head, using their Beoplay app can help dial in the audio just a bit better. In the app I really prefer the Beosonic sound mode feature to dial in the bass and treble balance. While these do offer a specific Xbox pairing/experience. I found using them for PlayStation (USB/C + 3.5mm audio cable are included) and PC gaming was also very good. Although the Dolby Access to hear better surround sound like Dolby Atmos seems to be only Xbox and PC. You still get good audio awareness when Dolby is not kicking on older games. Even chat is better than many options I have used in the past. As for surprising omissions that are usually included on competitors. The Portals don't include a case and the biggest omission for me...no track advance or skip! Sorry if I am getting this wrong. The Portals use a double tap method to play/pause and take calls or mute chat. There does not seem to be any method on the headphones to skip tracks while listening to music. No taps, no slide, no pressing a button. I hope this is a software upgrade in the future. At least add 3 taps to go forward a song, please! At least the touch sliders for volume and ANC work great. Overall, you buy headphones for sound quality and these are great for that. Gaming, music and even phone calls and chat that sound good are added benefits to get an all-in-one device. It's the lack of track advance and a case to store these that would have me considering Bang & Olufsens other models of headphones if gaming is not your main focus. They sell other premium models that offer similar specs and to invest this much for something you will use for years. Decide if gaming or music will be the main use. These are best if you want to game more. At least until they add track skip.

It’s been almost a month and these headphones still don’t work. I’ve been getting the run around with customer service but can’t get them to connect with my Xbox.

Sound is not immersive much cheaper headsets sound better. The app was a headache to get into game mode. Returned.

I have a B&O Beoplay H9, the Hx, the big A9, and the small google cone speaker. I generally like their products. This one I really wanted for the Xbox capability though. I've been using a Plantronics Rig 800lx for about three years now, love it, but not a fan of the dongle. So when this came out and had built in the wireless needed for Xbox directly, it made me drool a bit. Having loved my H9's, I thought it would be a good option. Odd things first - No dedicated music transport controls? Seems quite the departure for them. But I've had issues with the touch sensitive side plates and getting gestures to do what I want (especially volume) so that's not a deal breaker for me. Not being a fan of "spin finger in a circle" for volume, I can admit that I AM a fan of the slider bars on the back of these - one for volume on the right side, one for transparency / microphone / etc. on the left. This is FAR more palatable, and far, FAR more successful for me getting what I want when I want it.. No case. Even my Beoplay H9 headphones came with a soft microfiber like bag to store then in. My HX cans shipped with a gorgeous actual case. However, I had a bad pair of HX headphones that they replaced, and when I asked if I could keep the case from the bad set when I sent it back for them to troubleshoot (their app bricked them during the update after unboxing) they said yes. So I have a nice case for these now anyway. But seriously, at this price point, there's no reason they shouldn't have included it. Obviously I've had the app since I have so many other products. In this instance for the Portal though, it senses if you're bluetooth or Xbox and changes the interface you see accordingly. USB C charging, same as the H9 and HX. The cable included is a USB A to USB C cable. Since my laptop is all USB C, I would've preferred a USB C to USB C cable, but I have those laying around so it's not a major issue. Xbox paired with it instantly after hitting the pairing buttons. No issues. Xbox use also seems to consume the most battery, so gaming sessions has it drain faster than simply listening to music. Mix things a bit, and you'll get a pretty decent battery life expectancy. I didn't get the claimed life, but I did get close. On the gaming side, the Atmos seems to help a bit to separate sounds. Without it, things sound a bit more kludged together, especially on things like Tomb Raider where you’re sneaking around listening hard for things. But it only works for USB C or the Xbox wireless connections apparently. Since I only use this for music on my phone and laptop or gaming, not an issue for me. I also noticed when hitting the fridge and such while gaming, the Xbox wireless range seems a little less than bluetooth or my proprietary wireless from the Plantronics. The "Virtual boom" was my biggest concern. How well would it work doing random Zoom meetings, phone calls with my iPhone, or social games? Definitely better than I had expected. I had no issues at all with it, and the lack of a boom to swing out or in just makes these that much more aesthetically appealing. People actually were surprised on phone calls that I was on a boomless headset, they said they never would guess I wasn't simply talking directly to the phone. There was no hint of any headset microphone they could detect. Now, back to the Plantronics comparison, one of the bonus things on that set was how when I turned on the headset, the main volume was cut, and the Xbox didn't put sound out the HDMI cable anymore to my AVR. I had no need to mute the AVR. But these lack that feature, so they play concurrently with the sound out of the HDMI cable, leaving me to have to mute and unmute as I go. Again, not a major issue, just a small annoyance to get used to. These seem a bit less loud than the HX pair sounds. I can play the same song from the same device at the same volume level and the HX seems to have more volume. These aren't TOO soft or anything, but it seems like they're a bit more limited, maybe safety concerns due to the noise in video games, limiting the maximum volume output? Regardless, they don't have as much punch as the HX do for music, or the Rig has for the Xbox. I did have a bit of random luck though switching from Xbox to bluetooth to Xbox. Sometimes it worked well, others I had to futz some or even power the Xbox off and back on again. But only when switching back and forth. If I was turning it on for the first time and powering up the Xbox, it connected consistenly. But the sound clarity is excellent for my gaming. Whether I'm doing something quiet and stealthy, or loud and obnoxious, these didn't feel at all like I was losing anything compared to other sets I've used in the past. Everything was well defined and no lag. For the music, it was the standard B&O high quality sound. Good bass response, excellent mids and highs, so whether I was doing classical, jazz, or pop and rock, everything sounded perfect. The noise cancelling is outstanding. I have a Bose set that was always my reference active noise cancelling bar, and the H9, HX, and now these all did as well or better. I love the ability to control the levels of active noise cancelling or transparency. Since in the summer I have a couple fans nearby bringing up cool air from the basement, lessening the load on my A/C, it’s a perfect test for these. Turn them on, and that droning fan noise just goes away. Same for the air purifier behind the couch. Whatever noise is being generated, turning these on, it’s like feeling yourself drop into a cone of silence. Still surprised at this price point they didn't include a case, but I can say if you're looking for something for Xbox as well as bluetooth use, this will work very well. As with many things, this is a case of getting what you pay for. Do cheaper headphones work? Yes, but to have the combination of gaming and bluetooth in a single headset, without having to plug it into a controller or use a dongle, all just using built in wireless, with the exemplary sound quality? The cost doesn't seem as much of a stretch.

Way overpriced to not be of a more exceptional quality.

DESIGN The Beoplay Portal looks simple yet elegant. It's very lightweight yet it doesn't feel like it sacrifices durability. The cushions are really comfortable and it rests on your head nicely. I never feel like it's going to just slip off. Although, after a couple of hours of wearing over glasses it did become a tad bothersome. Maybe it depends on the frame of the glasses or perhaps there is a breaking in period but it's worth noting. APP The initial setup was easy. Once you have the app on your phone, connecting to any other device was fast and simple after that. There were plenty of options to customize your experience including presets each with their own dial to further tweak to your preference and an equalizer for more advanced users. A nice feature is it can connect directly to your Xbox console. You simply tap to change it from bluetooth to Xbox and back.You'll find a lot of your gaming settings you'd expect here as well. SOUND When it comes to phone chat, listening to podcasts or audiobooks, the sound quality is crystal clear. People on the other end have said I come in great on their end as well. Before saying anything more, I want to mention I don't currently have Dolby Atmos and can't speak to that. Everything I touch upon is based on regular use. With that said, unfortunately I found it inconsistent when using it for Xbox. People on the other end kept saying that the way I sounded kept changing. Sometimes it's crisp and clear yet other times they say I sound slightly muffled. One night there was an issue where I swear the headset kept messing with the controller and unpairing it from the console. However, I believe these issues only happened when the battery was at around 30% and less. After I fully charged it, I used it for the third time for Xbox and everything worked great with no problems. I suppose I'll see if these issues persist with continued use. As for music, it works really well for the average person but I wouldn't recommend it for those who take their music seriously. Especially if it's your primary use. Perhaps Dolby Atmos would improve in all these areas? But then why should you have to pay even more to get it to work better. While the other issues are software related and will hopefully be fixed with updates, I did have one hardware issue and it's that the overall volume levels are just low. I constantly found myself having to turn up the volume. The max volume is certainly limited for whatever reason. A plus and a nice surprise is that it came with an aux cable, though. Which I love because I can use it hardwired if I need to. SUMMARY The Bang & Olufsen Beoplay Portal does a lot well, but I can't say it excels in any one area more than other products at a much cheaper price-point. If you are an average gamer, average music listener but do a lot of talking on the phone or listening to language based media like audiobooks and podcasts, these would be a great one stop option to fit all your needs. If this isn't you, you're probably going to get much more bang for your buck buying separate products dedicated to their designed uses. This may work well for xbox but I don't think it beats other options available. Granted, it has great chat abilities but the market is saturated in this area and there are definitely better options for music. It's a really good headset but does it offer enough to pick it over something else? I'm just not feeling it for the expense. I'd only recommend it if the convenience far outweighs the cost. PROS - Virtual boom-arm - Built for comfort - Comes with aux cable - All in one device CONS - Potentially not the most glasses friendly - Oddly low default volume output

If you're looking for gaming headphones, please do not buy these. The fact that i have to access the app just to switch connection to my xbox sucks; why isnt it automatic?Not to mention it takes me almost 10 minutes just to get them to connect to the xbox because I have to repeatedly reboot the headphones until it finally works! The headphones cant even simultaneously connect to your phone and xbox like some others do. For $500 these are just terrible. Sound quality isnt even that great unless youre listening to music through your phone. What I can say is that they are comfy and look good as well. Mic quality is also ok.

These headphones provide a great value if you'll utilize them for music and gaming. Music quality is decent but won't blow you away. I haven't used many gaming headsets but they're by far the best I've tried. I'm an average Warzone player, at best, and I've never been called a cheater until I got these headphones. Using the DTS X codec, with spatial sound activated, I pinpoint footsteps more accurately, allowing me to anticipate gunfire before the other player rushes. Although the ANC isn't as good as my Bose Quiet Comforts, I'm happy with the performance. I live in a studio apartment with another person and can barely hear music blasting on the other side of our "urban" wall. My biggest issues so far are the lack of buttons to skip/replay tracks and portability. The headphones don't come with a case and earpieces only rotate 90 degrees. Even if I found a case large enough to fit these, I wouldn't want to lug them around. I rarely write reviews but felt the need in this case because it took tons of back and forth thought before pulling the trigger. For those that are skeptical, just do it. You'll only have to worry about the price the day you pay.

best headset!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I really wanted to like these, and for a 1/3 of the price I might've kept them, but these are absolutely not worth 500$. I think the most direct competitor to these when you consider the type of product it is at it's core, which is a premium set of ANC over the ear headphones, are the AirPods Max, and these absolutely pale in comparison to Apple's controversial yet as of late proven best in class headphones. The sound quality on these is great for "gaming headphones", but I genuinely wouldn't market these as gaming headphones. Sure, they have a few Xbox exclusive features such as party chat voice control, direct Xbox pairing, but they are mainly luxury headphones that don't really feel like they're worth what they cost. When I first picked up my AirPods Max's, I was blown away by the quality and heft to the headphones. It genuinely felt like I was holding 500$ luxury headphones in my hand, and moreso when I put them over my head. The mesh headband set a standard for over the ear headphones for me that no other company has been able to replicate, weight is distributed so evenly you forget that they're even on your head. And the earcups are so spacious and deep you could wear them for hours on end with no fatigue. The Portal's however gave me a different experience. As soon as I picked it up out of the box it felt like cheap plastic, the headphones didn't feel like half a thousand dollars, more like 100. Putting them on my head, I immediately wanted to take them off. The headband felt uncomfortable, slowly building up pressure on my head despite their lightweight plastic design, the earcups were not particularly deep or wide, so they rested on my earlobes rather than encapsulating the entire ear. These were not headphones I could see myself wearing for long gaming sessions at all. The first thing I did was a sound test, and they sounded pretty good. Granted, not 500$ good like the AirPods, but good enough where if the build was different I might've considered keeping them, but even then I probably wouldn't. The microphone quality was abysmal, and I don't know what B&o were thinking using beamforming tech in a gaming headset where having clear voice quality matters. Beamforming tech in other headphones makes sense considering people use them to talk through their phones via cell towers which makes sound quality a non-issue, for services like Discord or Xbox Live it's impractical. So these have decent sound, aren't comfortable in the slightest, feel cheap, have meh ANC and terrible microphone quality. So what exactly are you paying for here? It seems like B&o focused on creating a product that could do many things poorly, rather than a few things excellently. If you're looking for a 500$ premium wireless ANC headset that you can use to game, listen to music, watch movies, etc. get the AirPods Max with a wireless ModMic. Yes, they have latency compared to the Portals because they don't use a direct 2.4GHz connection, but that slight latency is much more tolerable than what the B&o make you deal with.

Got these for my son as a gift for Christmas. They worked fine for music but for Xbox the connection continuously dropped and it seemed the BT pairing for my phone would take over at times. It was a pain to continuously manually pair the device back to the Xbox. (firmware was updated as well) Was hoping for a premium device but save your time and money if you need something for gaming. Better off buying a cheap gaming headset and a dedicated wireless headphone.

I have had these for over a week now. They are awesome. I use them to listen to music on phone and gaming on Xbox Series X. They hooked up flawlessly with both. I got them for around $400 after tax.

These headphones are incredibly awful for the price of 500, I regret buying them so much, I was going to return them but it's one day over best buys 15 day policy today, I thought that I needed the box (which I left at home cause I'm traveling) the microphone is AWFUL like nobody can hear me on the phone, and it's so bad for recording. Noise cancelling isn't $500, it's TERRIBLE for Xbox, only thing that's good about it is it's comfortable and good for music. NOT WORTH IT, PLEASE DON'T WASTE YOU'RE TIME.