Customer Ratings & Reviews

The installers were nice and patient when I had a slight delay with the mounting bracket. They were friendly and completed the job timely. The only challenge was they seemed to be giving us a sob story, basically saying the amount Best Buy would pay for our job didn't even cover the cost but they couldn't say no. We felt they were covertly pressuring us for a tip in addition to a good review. I also didn't notice until days later they hadn't properly cleaned up after themselves.

Didn’t Show Me Anything About Setting Up My New TV It Was Like They Were In A Hurry To Get To The Next One Or Get Off Work.. I Found Some Screws And Had To Have Them Put The Old TV Outside After They Said It Would Be A Extra Price To Take It.. He Also Said There Was A Price To Setup My Bose 321 System That Was On My Other TV That I Took Off..

Terrible customer service. We booked 3 tv mounting appointments and the Geek Squad never showed up. We booked 2 Online and a 3rd one by going to the South Tampa store to book it in person. The rep at the store was apologetic and said the tech will definitely be there this time. Waited all day for the tech. Got emails that they were coming but never did. No call or text that day or since. Now I will spend even more time calling for a refund. Still have a tv in my room that I have been unable to enjoy for over a month now. So ridiculous.

I ordered a 65 inch tv removed at one house and installed at the new house. The order called for removal of a 65 inch tv and installation of a 55 inch tv at the new house. This caused major scheduling problem. The best installation date was Sept 19th. we are still waiting. Absolutely would never use again

The agents did a nice job mounting our television but they stole our Xfinity box.

The first Geek Squad did not complete the job and gave me bad advice about the wall mount. Cost me three weeks to get another Geek Squad to do the job. BIGGEST PROBLEM: BEST BUY. The worst defect of all was the many hours and trips I made to the get another Geek Squad scheduled I had to go to the back of the line again, even though it was a Geek Squad error. When something goes wrong Best Buy online, phone, and in-store managers are virtually helpless to get problems solved. BOTTOM LINE. When there is a glitch, doing business at Best Buy is very painful, frustrating, and time consuming. If you are persistent, Best Buy will eventually take care of it but it will cost you time, hassle, bureaucracy, and frustration.

Having trouble with a TV setting. Tried to call GEEK SQUAD 4 different times. On hold for 40 mins each time with no answer How do I contact someone for assistance Very dissatisfied

It wasn’t great work. They left a lot of cords at the bottom just hanging out. There was a HDMI cable that was just hanging out of the wall. I had to cut it to get it out of the wall. The center speaker’s wire is viewable. They didn’t do a terrible job but it’s the last time I would use them for this type of work.

Disappointed!!! yes the install was quick, but not fully completed. I should've just ordered the basic install. I should've figured that running my connection from by my direct tv in the basement up to the tv could not be completed by the Geek Squad. So full connection to services could not be completed. I feel Geek Squad could've submitted for me to get a credit for the difference in installation, since they were aware they didn't complete the Full Job. I had to then hire a handy man to complete the job.

Please look at our review on the 65" TV...can't waste another precious second on this fiasco. Our tech was great...his manager was NOT. Waited FIVE WEEKS for correction of an issue (after spending $750 to have 3 TVs mounted). Best Buy didn't care (including management at the Concord Store...promises, promises) Lied to, left hanging, sat in our home for FIVE days awaiting a call, or a promised visit. Please ask KELLY JOYCE where our $200 check is for the 'inconvenience'? Promised it was 'in the mail' on 10/28...still waiting...just like the appointments that were no call/no shows. Totally unacceptable.

I bought an s95c 65 samsung tv. I mostly play games on my xbox. The geek squad came in and installed it and offered me a longer hdmi cable that would was long enough to reach my xbox. So i bought that cable and everything should have been great. Except it wasn’t. Every once in while between 5-15mins the tv would go to a black screen for about 3 seconds or so, causing issues in games like Call of Duty or Elden Ring. So i had geek squad come out again, and they told me there wasn’t anything wrong with the hdmi cable. He changed some settings on my tv and left, and later i was still having the same issues. I went to best buy and exchanged the cable, and it was still doing it. Finally after a lot of hours of research, (trouble shooting, talking with xbox and samsung) it was the fact that the tv supports 120fps and the cable only supports 60fps. So now I have to make another trip to best buy and buy the right hdmi cable. The geek squad rep should have known what cable the tv requires. This was almost a $4000 tv. It should have been a premium and smooth experience.

Would not buy from Best Buy again. 1st I was sold the wrong tv mount after having a consultation of what I need & told I had paid for the installation. Then the site survey appointment was never made. I went to the store, and was told I’d be reimbursed for the $149 for the inconvenience. Noticed it was debited not credited. 3rd time at store, explained situation refunded the $149 they took instead f refunding. And then never gave me my actual $149 for the inconvenience. Issue was escalated & no one has contacted me or refunded my $149 for the inconvenience. It wasn’t heel squad, it’s the store staff& managers. Never a store manager only department managers! When I called the store it goes to a call center & could not speak to anyone at the actual location. Had to drive up.

The agents mounted the TV however did quite a shabby job, left all the wires out. I was told that I could buy some plastic and do it myself with two sided tape. They did not set up the TV well.

The worst Geek Squad experience. They refused to use the tilt and swivel mount. They would not acknowledge the chat promise they would hide the Ethernet and power cables. They did not hook up the Ethernet I had run to the TV We keep getting "no internet connection" because they accepted WiF - against my instructions I can't get to the cable box, it is hidden in the worst place to service the account. Half harted help with Sonos setup. Bass cabinet still does not work. This needs to be taken down, mounted on the swivel mount, hook up the Ethernet, clean up the cable mess, mount cable box to be accessible and complete the Sonos setup. Very unhappy. Will you follow up on this?

Agents said mount was horrible for this tv and struggled from beginning to end. I had them at my apt and also waiting for furniture delivery and could not leave but agents said they would have to reschedule as the bolts were not the correct ones. I just dropped 1100 bucks and can’t get it installed??? Luckily I had a friend go pick up bolts and agent placed tv on mount. This thing is still wobbly and they were in too big of a hurry to show me all about the tv. I felt like a burden.

The crew are late and they did not inform you before installation if they will ask extra money for installation. When the installation was finished they told me I have to pay $140 for over fireplace installation!! I would not say them okay take tv back and return to Best Buy ,one of my worse experiences with Bestbuy they like money rather than lost costumer

I was finally pleased and happy with the geek squad techs that came to my home and put up my tv mount. They did a good job and where in and out in a timely matter.

The TV was scheduled to installed. The first installation was a failure because the TV was not at the warehouse. Installer was zero help in fixing the issue - told me to dial 800 number to reschedule. No explanation for the why the TV was unavailable. Second installation the installer was a no show - another full day wasted. The third attempt, installer was to arrive between 7:30 and 1 pm. The installer arrived at 3 pm without explanation for missing the time window. The installers' assistant was tied up so I had to help him carry the TV and help him install it. No discount on my installation fee. After the installation, the installers manager called me to make sure that I rated the installer a 5. He did not care about my horrible experience. He was nonexistent throughout the entire failed process. However, he made sure to contact me to make sure I gave a good rating. He just made the experience worse for me. BestBuy customer service was a nightmare. Hours wasted online and on the phone. Jeff from the BestBuy store Alpharetta was helpful. He finally helped me put the pieces together. Otherwise, it was a horrible experience

65 inch TV wall mounted with Sanus full motion mount. All seemed well. Then I noticed one side of tv was about an inch higher than other. Not sure how that happened. I didn't watch the install process but seem like agent would have used a level to establish horizontal line for the Sanus mount. I'm hoping the mount is not loose or twisting on the wall. Time will tell. Hopefully, guests will not notice the off-kilter TV screen.

Horrible. The two person team installed my 86" Samsung TV and a soundbar was a contracted crew, not part of a Geek Squad like I thought I was getting. They inspected the cable box connected to the TV in my guest bedroom, which was functioning perfectly before they came. After plugging and unplugging wires into the bedroom cable box, the bedroom TV no longer works with a message that it is "not connected". The install crew said that I will have wires hanging from my new TV to the new soundbar they were to install and seemed to try to talk me out of having the soundbar installed. Ultimately only 2" of wire is exposed and is practically unnoticeable. I feel all they wanted to do is get out of my house ASAP and rushed the job. I don't know if the install team is responsible for the new TV and sound bar not having volume coming from the new TV, but 3 days after the install I had and still don't have sound coming from the new TV and have been unable to watch my new 86" TV for 9 days and counting. When I initially called in for repairs the earliest appointment I could get the Geek Squad to repair the volume and bedroom TV was 20 days. That what I got for $2650. Terrible install team, shame on Best Buy for making a customer wait 20 days on a new TV I purchased from them.