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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 38,694 reviews
  • Rated 5 out of 5 stars

    Geek Squad TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents gave me a call when they were about 20 minutes away. When they arrived they immediately set to work hanging our new TV above our fireplace. They did an excellent job in about one tenth time it would have taken me with the help of a brother! Great Job! Definitely recommend Geek Squad for installations!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installed 77" S95C, HT-A7000 and SA-SW5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Made the appointment for the Geek Squad to install my new Samsung S95C, Sony HT-A7000 and Sony SA-Sw5. They arrived on time were very professional. They installed, set up, answered all my questions and cleaned up everything. Would highly recommend them to anyone purchasing a big screen home theatre system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad knows what they're doing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had The Geek Squad mount a 55" TV for us this morning. The two men were prompt, polite and knew what they were doing. They noticed I had a Roku stick and just went ahead and plugged it in for me. I highly recommend the Geek Squad if you need a TV mounted on the wall. It only took them approximately a half hour.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad is Amazing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install of my tv was super smooth and the technician was extremely helpful and knowledgeable. It was a great choice to use the geek squad for my tv wall install

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad TV wall mount installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both of the installers were very courteous, mindful, and efficient at their job! Overall, the installation went qui kly and was flawless! Thanks guys!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 4 out of 5 stars

    Geek Squad got the job done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our first Geek Squad team drilled a mount into the stone of our back patio wall and mounted the tv then let us know the tv was broken. They told us we had to take the tv back to BB and ask for a replacement. After a week and a half we picked up a new tv, waited for the next available GS appt and on the second try got a working tv mounted. 4 stars bc we have a working tv mounted in stone. Missing a star bc I think the BB/GS team could have facilitated a replacement tv and install more efficiently without having the customer do the work.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 4 out of 5 stars

    Make life simple, geek squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team members of geek squad arrived on time and got right to work. Installation and clean up went smoothly. Tv was installed at the perfect height I asked for. It wasnt until members left I noticed that the tv wasn't installed completely flush. I may attempt to follow up to see it that is at all possible.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Safer mounted on the wall with a toddler

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our toddler was the reason we decided to mount our tv on the wall. She thought it was funny rocking the entertainment center, which scared me (we have a 55"). We looked around to see what kind of mount we wanted, stationary or adjustable. We went with the adjustable variety and couldn't be happier (gaming on it is GREAT!). But I have noticed that the studs are coming out of the wall, 2 of the 4 studs (the white plastic part that goes in the wall before they put the screw in is visible) now I'm worried that three tv will fall off the wall. I'm going to call Best Buy to see if someone can come fix this problem.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Excellent service! Highly recommend it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very punctual and professional service! Joseph was very knowledgeable and quick to install our sound bar! It works great! Thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    GEEK SQUAD INSTALLED MY NEW TELEVISION

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE TWO GEEK SQUAD MEMBERS THAT INSTALLED MY TELEVISION DID AN OUTSTANDING JOB. THEY CONTACTED ME THE MORNING OF AND GAVE ME AN EXACT ESTIMATE ON WHEN THEY WOULD BE ARRIVING. WHEN THEY ARRIVED THEY REMOVED MY PREVIOUS TELEVISION AND INSTALLED MY NEW ONE THEY WERE EXTREMELY PROFFESSIONAL VERY COURTEOUS AND FRIENDLY. AFTER THEY INSTALLED MY TELEVISION THEY CLEANED UP THE AREA WHERE THEY WERE AND ASKED ME IF I NEEDED HELP WITH MY NEW TELEVISION. I LOVE THE GEEK SQUAD PLEASE KEEP UP THE GREAT WORK A+++. RESPECTFULLY DANIEL TORRES

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Greek Squad installed my TV quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was very fast, and the staff were very patient and helpful in answering all installation questions. Very satisfied with everything.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Quick and precise

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I must give a shout-out to my Squad William and Angel. William called ahead of time to make sure I was at home so they can get my television and the cover for my cables to be installed and mounted. William and Angel mounted quickly and removed all labels that had my name on the packages to take with them. Angel cleaned up while William set up my television and even suggested for me to reach out if I needed any extra help. William took all empty boxes with him and made sure I was satisfied before he left. Thank you guys for everything.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Knowledge

    Rated 5 out of 5 stars

    Geek squad did an excellent job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and sound bar and got everything connected and set up before leaving. They did an excellent job!! Very knowledgeable!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great, professional installation service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had Geek Squad wall mount 4 HDTVs in our new home, complete with in-wall power kits (to hide those unsightly power cables), and we couldn’t be more pleased and impressed with the efficiency and quality of the install. All members of the installation team were friendly, professional, and extremely knowledgeable about the features each TV had. They even helped to connect the TVs to our home WiFi. I would highly recommend Geek Squad to anyone looking to have any TVs mounted in their home.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Mounting of 75” TCL TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team that came to my home were professional, set things up right the first time, and made sure that it was done right! With there work I am satisfied that I will not have to worry about this set up falling apart.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Installation with service above and beyond!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech that came out to install the was extremely knowledge about how and where to best place my tv on the wall. They both wore shoe coverings and the even removed the outlet housing for me so they it didn’t block the tv. Best of off they called ahead and suggested that they bring a wall mount of comparable price with them because they saw that the one I ordered was unlikely to be delivered in time due to it coming from a different facility. This was excellent advice and care!! They make everything so flawless and easy thank you so much!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Perfect addition to my office

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mounting was perfect for my office. The guys installing did an excellent job of minimizing visible cables. In addition very professional and courteous.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Rowel & Matt are the BEST

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rowel & Matt were AMAZING. Not only did they do a stellar installation . They provided we with a lot of information and were beyond helpful. 10 stars if that was an option

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Let The Experts do It!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were efficient and knowledgable in exactly how to mount the television on the wall. What they did in 20 minutes saved me 2 hours, and my development of expletives. My only gripe is that for them to connect it to my receiver and sound system was going to cost me additional money. That is Best Buy's policy.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took extra care to protect my tv while installing. Help with tv setup and remote setup. Very knowledgeable about what they were doing. And the worked with a smile. Pleasant experience

    I would recommend this to a friend