Customer Ratings & Reviews

I had a great experience with the Best Buy team who mounted my TV. Scheduling was simple, and the team arrived on time. They were professional, efficient, and ensured my TV was perfectly level. They also cleaned up thoroughly afterward and took the time to walk me through the setup. I’m very satisfied with the service and would recommend it to others!”

I opted for the Geek Squad membership since I had excellent service from them with a previous TV installation. The TV I bought was much too large to fit into my car, I decided to sign up for the service. They arrived promptly at the scheduled time. They also removed and took away my old TV and sound bar without a problem. I thought that since my old TV was 49” that my old TV stand would not bear the weight of my new 65” TV. I was delighted to learn from the installers that my new TV would fit the stand without a hitch. It helped that they were both Sony TV’s. They stated that even though the new TV was larger, it was probably lighter than my old one due to newer electronics. Since my new TV fit the stand, they didn’t need to install the new mount that I had also bought just in case the new TV didn’t fit the stand. They pointed out that since they didn’t need to install the new mount, I could return it for a refund. I was delighted to hear this. I found this type of honesty rare in that many times installers would just try to say that they needed to install the new mount. With the refund of the mount, I was able to purchase a 4K BD player, which I originally delaying until later.

The agents were knowledgeable and friendly. Fast and efficent installation of my 85 in TV. They definitely deliver a 5 star service. Loving my total tech perks!

This service is amazing. They provided everything promised with friendly. professional service. The Geek technician was helpful when I asked questions and explained everything making sure I was satisfied and comfortable with everything. I highly recommend these services and I wouldn’t hesitate to call on Best Buy Geeks again.

Once they came out to deliver and install, the service was great, the guys were very professional, and did a great job. Only reaso for four stars, and not five was because they had to reschedule and couldn't do that until the day it was originally supposed to be delivered.

The techs were very professional, helpful and gave incredible guidance on best options when we faced a challenge when mounting it. They were prepared for extras we needed and had a great attitude. They stayed longer than expected in order to get the job done right! I really appreciated that!

Jose Correa was wonderful. He did an excellent job hanging the TV perfectly aligned, centered, and at the exact right height. He also gave me options with spacers or no spacers. I chose spacers and I'm glad I did because it makes the TV look more classy. He also taught me how to use the remote and showed me all the LD channels and I love the TV. I'm grateful that Jose was my installer because prior to arrival he had me text my mount, and we found out that it was the wrong size. So I was able to exchange it prior to his arrival which saved both of us time. Overall, he was terrific!!!

Geek Squad agents were knowlegable, courteous, professional and efficient. They worked with me to determine the best height for my TV and the installation went smoothly. TV and sound bar look great and are perfectly level.

Great television, I was very impressed with the Geek squad! I was so impressed with the Geek squad agent, we went out and bought an 85 inch tv. Geek squad crushed it! Definitely worth contracting with them!

The Geeks contacted me when they were 30 mins away. Arrived on time! They were friendly and pleasant. They got down to business quickly. They packaged my old tv and moved it out of the way. They were sure to install the new hardware and television at the level I liked. They also connected other devices appropriately and everything worked perfectly when they were done. They were careful every step of the way and cleaned up anything I did not want. Outstanding!

Unfortunately, I cannot remember the name of the Geek Squad member who mounted my big screen TV, but he is a ROCK STAR!!! My TV needed to be mounted above the fireplace, with a new wall mount which I also bought at Best Buy. Glad I bought it because the guy said that while I possibly could use the same one, the new one I bought would be much better. He measured everything, used a level, put that TV up (he had an assistant that was also great) did it in record time and perfectly!! He took the old TV (50 inch) and installed that one upstairs in my master bedroom, AFTER putting together a new TV stand that I had to buy (also at Best Buy!). He also installed my new DVD player AND Sound Bar! All items that I also purchased at Best Buy. This guy totally deserves all accolades, bonuses, raises, etc. that you will allow!! He was kind, friendly and patient...and funny! I would recommend him again in a heartbeat!! So, if his name is on record with my installation, give that man KUDOS!!!!!!!!!!!!!!!!!!!

Good professional , courteous services !! The installation crew contacted us in regards as to when they would be arriving , they were punctual and in no time had our new TV installed and ready for viewing … they conducted themselves ina professional and courteous manner . Thank you Best Buy !

The technicians went above and beyond, correcting the mounting done previously, and making sure my new TV was secure and ready to go. My husband was telling them why we were replacing our TV--that it had been broken in transit when we hired a JobSquirrel* (company name changed) to move from one apartment to the other. Our technician said "That's why you go with the Geeks!" and really I have to agree. The TV looks beautiful, the installation was quick and professional, and the mount now correctly swivels and tilts as it was meant to rather than the stiff movement we had before. Great work, and super, super friendly staff!

The agents mounted my TV and connected it to all of my devices and everything worked great. They were very thorough and professional. I would recommend them again.

I had Best Buy do the installation and I was extremely happy with the results. They arrived within 5 minutes of the appointment time, got right to work, mounted the TV on a bracket that I had previously had, checked all of the settings on the TV, aided me in downloading several ABS including the local cable service AB that allowed me to return the cable box I had been paying a monthly rental fee for more than 5 years. Both representatives who installed the TV were both courteous and more importantly very knowledgeable concerning the workings of the TV. They gladly answered all my questions.

Two Best Buy guys came out to my place. They removed an old Tilt-mount from the wall and they removed my 2007 Samsung Flat Screen. They then attached my new full motion mount to the wall; they then attached my new 65 inch flat screen to the mount; they showed me how to operate the new TV. Both guys were friendly and knew what they were doing; I paid $249.99; Well worth it. They did not try to up-sale me on ridiculously hight priced HDM1 cables, A good experience for me.

I have been a Total Tech member for many years and Agents Fred and Alex were incredible! They installed an in-wall plug socket, a tv titling wall mount and sound bar mount in our son's new house. After the install, they mounted the TV and the Sonos sound bar. They were incredibly knowledgable about the Sonos system and gave us helpful hints about our Sonos speakers, as well as educated us about the Eero internet booster.I highly recommend Fred and Alex for their friendliness, professionalism, knowledge, and cleanliness after the project was completed.

The installation Technicians provided a wall-mount setup that was surprisingly straightforward with prompt service. Be prepared for a two-person job—it’s heavy and requires precise alignment. The technician were knowledgeable and provided swift installation.

Bayerd the installer was awesome! Did it all by himself(was kinda skeptical at first, seeing him all alone)! Very polite, professional, answered all my questions and cleaned up after himself too,haha! The only con was not getting a call 24hrs prior to the appointment and narrowing the delivery & install time from 8hours (12pm to 8pm) to at least 2 hrs. (Am not sure if it was best buy’s responsibility) That was like the whole day wasted just waiting. Otherwise, the installation took only an hour from 545 to 645pm! And he connected my soundbar and made sure everything was working well before he left.

They were knowledgeable, and they did a great job gave me some advice great advice, and I appreciate everything that they did. They were superior and knowledge and ability to put up my TV.