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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 101 Showing 2,001-2,020 of 38,694 reviews
  • Pros mentioned:
    Knowledge, Professionalism

    Rated 5 out of 5 stars

    Very Professional Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a TV and wall mount for my husband for Christmas and I did not want him to have to put the wall mount up and attach the TV. So I purchased this service to have someone do this for us. I must say the installer was knowledgeable, professional, efficient, friendly and cleaned up after. This service was definitely worth the money

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Thanks Geeksquad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geeksquad installers were prompt, professional, efficient, and took the time to make sure I understood the nuances of my new TV and the TV mount. Before mounting they made sure they were placing it exactly where I wanted and only had to drill once. This went above my expectations.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Knowledge, Professionalism

    Rated 5 out of 5 stars

    Great Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agents were both very professional and knowledgeable in their jobs. Mounted my new TV and set it up in a very effiencient manner. They answered all my questions regarding the various features of the LG C1 TV. Also very friendly!

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Tv mounting

    Rated 5 out of 5 stars

    Geek Squad is the way to go!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t say enough about the two gentlemen that came today to my house to mount my 75 inch and my 85 inch TVs. They made sure to ask about placement and go over what it will look like and get confirmation before drilling any type of holes. They were prompt and courteous. I bought the TV mounts from another retailer. The 75 inch was looked perfect on the mount. However, the 85 inch did not look the way I wanted it to be because of the tv mount type and the stud locations in the area of placement. One of the guys, Jay, suggested a specific tv mount and offered to come at the end of the day to take off the mount that I didn’t like and remount the 85 inch tv with the new mount. Within the time he left and came back, my husband went to Best Buy and got the specific mount that Jay suggested. Jay came back as promised and quickly handled the issue. It made a HUGE difference. The end result was EXACTLY what I had hoped for. I will not hesitate to get Geek Squad services going forward.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Absolutely blown away!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two Geek Squad members were beyond incredible. I was so impressed with how professional, knowledgeable and respectful they were during the installation. They were responsible with COVID protocols as well. They were quick, yet very precise. I was impressed with how they perfectly measured out and taped where the tv would go and made sure I was happy with it. They had a vacuum directly under where they were drilling so no dust or shavings were anywhere. They vacuumed before they left too. They answered all questions and offered advise. They made sure to stay until the remote was fully set up and I knew how to fully work it. I can not recommend this service enough. I will always use Geek Squad from here on out. It was such a relief to have an expert here!

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks so much for your kind words and positive feedback! We love hearing stories like this and appreciate you sharing it with us! It brings us great joy that you had a great end to end experience through it all.

  • Pros mentioned:
    Installation, Tv mounting

    Rated 5 out of 5 stars

    The Geek Squad made it look easy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geeks contacted me when they were 30 mins away. Arrived on time! They were friendly and pleasant. They got down to business quickly. They packaged my old tv and moved it out of the way. They were sure to install the new hardware and television at the level I liked. They also connected other devices appropriately and everything worked perfectly when they were done. They were careful every step of the way and cleaned up anything I did not want. Outstanding!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great experience

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great television, I was very impressed with the Geek squad! I was so impressed with the Geek squad agent, we went out and bought an 85 inch tv. Geek squad crushed it! Definitely worth contracting with them!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Go Team Best Buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy and Greek Squad Team Lead and associate did an outstanding job! From confirming arrival time in advance and calling before arriving, to expert job in the install. Professional, polite and accommodating. The very best in their area of install or repair.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The geek squad was great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and connected it to all of my devices and everything worked great. They were very thorough and professional. I would recommend them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad that came to setup my television were polite, friendly, helpful and in my opinion went above and beyond in making sure the setup fit my needs. They were excellent!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Awesome service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were knowledgeable and friendly. Fast and efficent installation of my 85 in TV. They definitely deliver a 5 star service. Loving my total tech perks!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge, Tv mounting

    Rated 5 out of 5 stars

    75 inch and 55 inch tv mounting

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad delivered our 75 inch tv and did an excellent job mounting it. They also moved the 55 inch which was previously in the living room and mounted it in the bedroom. I would definitely recommend the services as they were quick, efficient, knowledgeable, and did an excellent job.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism, Tv mounting

    Rated 5 out of 5 stars

    Great service from knowledgeable crew

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were friendly and professional, got the TV mounted and completely hooked everything back up, including a satellite receiver, a Blu Ray player, 3 game consoles and a sound bar. And they did it all quickly and efficiently.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism, Tv mounting

    Rated 5 out of 5 stars

    Not a Surprise: Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to use the geek squad before so I was not surprised by the excellent service and the quality of their work. We had had some renovation work done in the house and had to have the TV remounted. As always, they were very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installed 75” TV & Sound Bar

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 installers from Geek Squad did an excellent job mounting my 75” TV and Sound bar. The Best Buy Mount I purchased would not work correctly. The Geek Squad Team had a different mount the worked better and took my mount back to the store for a refund. Well worth cost for this install

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Tv mounting

    Rated 5 out of 5 stars

    Thank you Jose!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jose Correa was wonderful. He did an excellent job hanging the TV perfectly aligned, centered, and at the exact right height. He also gave me options with spacers or no spacers. I chose spacers and I'm glad I did because it makes the TV look more classy. He also taught me how to use the remote and showed me all the LD channels and I love the TV. I'm grateful that Jose was my installer because prior to arrival he had me text my mount, and we found out that it was the wrong size. So I was able to exchange it prior to his arrival which saved both of us time. Overall, he was terrific!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Knowledge, Professionalism

    Rated 5 out of 5 stars

    The Only Way to Go!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Geek Squad technician, Ariel, was amazing. Very knowledgeable & professional. He worked quickly but ensured I clearly understood what he was doing & why. He showed me how to use my new system in simple, clear terms. And he left the area cleaner than he found it. All in all, a fabulous experience!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad Gurus

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent install. Extremely knowledgeable technicians. Arrival on time. Cleaned up and very polite.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    New Sonos system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad sent top notch installers to take out our Savant and put in a Sonos system. They made sure every detail was perfect and that I knew how to work my new system.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 4 out of 5 stars

    Installation Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once they came out to deliver and install, the service was great, the guys were very professional, and did a great job. Only reaso for four stars, and not five was because they had to reschedule and couldn't do that until the day it was originally supposed to be delivered.

    I would recommend this to a friend