Customer Ratings & Reviews

Geek Squad installation was professional & very helpful.

The tech was really nice and knowledgeable. Answered all my questions without any judgement, would definitely recommend geek squad for your home tv & audio.

The agents set up my tv, connected all my devices, and answered any questions I had. They made sure everything was working correctly, and took care of any issues that popped up. I was very happy with the job they did.

Very happy with what they did and it looks perfect.

I had geek squad mount my TV when I first purchased it, and thought the service was great then. Back then, I was led to believe in the store that by paying for the highest service, they would move my TV to a new residence if I were to move places withing the warranty period. I when I did move recently, I called Best Buy to set the moving appointment, and learned the hard way that the moving perk was actually not a thing. I was disappointed, but still needed the TV mounted and set up, so paid once more for their premium service. I specifically described everything I needed connected and the fact that I needed my cables run through the wall. The person on the phone verified my order, agreed on the price, and set the appointment. The day of, my wife received the technicians, and was made aware the multiple of the services, such as running the power cable through the wall was not included and that, in order for them to be able to do that a separate service needed to be purchase. Additionally the premium package apparently did not cover mounting of the soundbar. At the end we traded not having the cables run through the wall for the soundbar, since calling geek squad customer service was a futile activity. I don't know if this is a practice to promote things that are not cover to get you on a position where you get to pay more money, but at the end I was very disappointment, and may not get geek squad services in the future. I've talked to friends that have contracted other companies just specialized in entretaintmet systems setup, which offer more for your money, and do not mislead customers. This was a miss on their part, because if that's how they treat their elite customer, don't wanna know how it goes for the common fellow.

The Geek Squad installed my Rocketfish device in the location I defined for them. The device is ideal for the 65" TV. The Squad hooked the TV to cable and provided me instruction on how to use the remote controls. They deserve a score of 10/10!

Team was on time and very professional. They were very considerate of our home

Wish I had understood the total tech purchase. Paranoid about calling in case you charge me. Still not getting anything out of my new printer even though I took it to Best Buy for check up. Had Comcast come since your visit to fix your help. Disappointed I was promised a free visit and threatened with much more in charges, and did not r Clive most of what I expected. Very disappointed and threaded. Did not buy the product I was promised

The agent replaced the slim fixed Sanus TV mount with one that can tilt.

The service is excellent very professional and knowledgeable

Best shopping ever my Tv screen was good choice but some trouble at the moment with the instalitikn guy he took very long never brought someone else to help mounting at the wall need it me to help him do it all.

The technician did an excellent job mountings my tv

The geek squad hung our new 75in tv and did a perfect job.

VERY NICE DID A GOOD JOB CLEANED UP COMPLETLY SET UP TV AND ADDED MY SOUND BAR

Excellent service and veryknowledgeable technician

The two techs that mounted our new TV were super. They called about 15 minutes before they came, checked that they had everything correct and were on their way. The job went smoothly and my wife and I are very pleased with both the technicians and their professionalism.

Our installer did an amazing job. Very professional in his work and he had a great attitude when showing us how to navigate through everything with the new remote. He answered all of our questions and we’ve been enjoying our new tv and theater surround sound since. Thanks so much.

Luis did a great job mounting and setting up our new LG TV.

Timely install! Professional installer! Great job!

The agents did mount the tv., however, a wire was showing and I asked them to put it through the opening so it was behind the wall. They were supposed to make a return visit to do this and that never happened.