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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1011 Showing 20,201-20,220 of 38,693 reviews
  • Rated 5 out of 5 stars

    Helpful Team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really appreciate the help and guidance that we receive from the Geek Squad team. They are always very helpful and patient during set up, and it's obvious that they are determined to do things right the first time. Good at troubleshooting existing equipment. Thanks Geek Squad!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great job!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a great job installing my wall mounted tv. Would have given 5 stars but they showed up before the timeframe and i was not home because of this, i was bumped to a later time. I had requested a phone call when they were heading to my home but did not receive one.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for taking the time to share your experience and choosing us for your purchase! We take our customers feedback seriously and rely on it to find ways to improve our processes. I am happy to learn the install itself went great. I recommend you give us a call at (800) GEEK-SQUAD or (800) 433-5778, to share this feedback with us and get it documented.

  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Well made

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Randall from Geek Squad did a fantastic installation job

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    GOOD JOB DONE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team did a good job to hook up everything for my new TVs that I really enjoy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians were on time, professional, knowledgeable and courteous. I would highly recommend the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and efficient installation of my television, wall mount and sound bar. Thanks

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Tv setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is awesome. It exceeded my expectations. In every way

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install went well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted the TV and got the cable in the wall. The salesman told us they could run the power in the wall as well but that was not the case. We will need to hire an electrician. Sales should have a better knowledge of what the agents can do. I was very pleased with the “Squad”. Great and knowledgeable guys.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent TV mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv’s and connected all electronic devices. Agents were very efficient and cleaned as they worked. The agents informed me about mounting process and what type of toggle bolt was being used.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Setup was perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv setup was an ideal spot and setup perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came on time. Neat professional work. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad in Weatherford TX has it together. Installed multiple tv's in our home. Great communication, had spare parts in the van, cleaned up after themselves and make sure you understood your product before leaving.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Crew

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery crew that installed the TV on the wall did a great job. They were professional, courteous, and timely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Money I have spent!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wilfredo is a beast! He was on time, communicated before his arrival. He explained through the process what was being done and why certain things were important. Collin came a little after and assisted with the rest of the install with knowledge and suggestions. I will use this service again and again for the cost!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Excellent Service when hanging TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was so courteous and professional. He helped with the perfect placement of the TV on the wall. Will definitely use the Geek Squad again next time we have to hang a TV

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV Mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All the pieces were in box. Geek squad installed in 15 minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent and helpful

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were at my home on time and quickly and efficiently mounted my TV and programmed it to go with my cable service. They were very professional and helpful and made sure I could access all of my services before they left. I am thinking about asking them to come and install my Ring doorbell and my smart lights.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 4 out of 5 stars

    Greek squad installed my TV very fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my TV well and connected to other devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents mounted our new TV—did a great job. Hauled away old set. Clean and timely

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very friendly and professional will definitely use again

    I would recommend this to a friend