Customer Ratings & Reviews

I had a difficult mounting job. I have a cut-out where my TV is supposed to go above my fireplace. I found the right mount but the install was still complicated by the presence of multiple outlets. The techs handled it in stride and resolved it in a reasonable, if not impressive, amount of time.

Geek squad mounted two TVs for me and did a great job!

Purchased tv, sound bar, and hook up accessories and paid to have Geek Squad install. Most professional, polite, and knowledgeable customer service I’ve ever received. “Tommy” lead on the squad that day, was fabulous! He is a complete asset for BestBuy and the image they should project to their customers.

The service team did an excellent job mounting and installing the 65" TV. When finished with the install, they walked us through how to use the TV including our Prime, Netflix and Apple TV. They were patient and thorough. They definitely are 5 star excellent.

They were very knowledgeable, neat and courteous ,,

The guys were awesome! Cleaned up afterwards! On time and knew what they were doing! Thank you!

Fast and professional. Have used before will use again!

The Geek squad men came when they said they would. The setup was nice, and they made sure everything was done properly. After the TV was up and "running" their explanation of all the items that are available was fully explain to me. I am happy with the purchase and the installation.

The agents successfully installed our set up - no issues.

They installed the tv and disposed of the box for me.

The TV stand that was originally mounted did not work out for our TV. So the agents did a re-do and disassembled the TV stand quickly, so that we can return it to the store for a refund. The agents have done a great job every time they have been to my house to install TV equipment, etc.

The Geeks were friendly, knowledgeable and efficient.

The agents set up my tv, connected all my devices, and answered any questions I had. They made sure everything was working correctly, and took care of any issues that popped up. I was very happy with the job they did.

Very quick and professional installation. Great job.

The Geek squad was great. Efficient polite and spent the time to explain the 85" T V to me and show me how the mount worked pulling out and turning from side to side. I am so glad I had them come and take care of all this for me

guy's were on time and very competent, and had no trouble getting it set up.

they were very professional and gave us lots of tips.

happy with the install and customer service always a presure

Team of two guy had the unit installed in no time. I works great.

The actual installation went OK. However the whole process was very frustrating leading up to that. I had made an appointment (soonest available time was 3-4 wks our) that somehow dropped out of the system. When I got the email notification I called and asked about it, to which they told me they didn’t know why and that I would have to reschedule another appointment, which ended up having to be an even later date. The time window was noon-8pm. I told them that because of this change, I would be back at work by that date so it would have to be 3:30 or later as I wasn’t going to take off work for it now, so she told me she was putting that in the notes. Then, the night before, I get a message stating they would be here between 11-2. I called him back explaining that wouldn’t work, to which he initially replied that he wouldn’t come at 3:30 because he would then get home too late. Finally after explaining my frustration with everything leading up to this, he agreed to come at that time after all. Once they came to do the actual installation, everything went fine and took no more than 20 minutes.