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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1014 Showing 20,261-20,280 of 38,693 reviews
  • Rated 5 out of 5 stars

    Excellent service.!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very pleased with the tech. He was smart, patient and explained everything. He is a hard worker He took my old tv and all the packaging with hin I will never use a contractor again. Go Geek Squad!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Professional installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect installation. Cleaned up with vacuum cleaner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad: Quality craftmanship you can count on

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is wonderful. They perform excellent quality of work. They installed mount, set up the 55" TV, ran it thru the Settings set up all in under 1&1/2 hrs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tech, will use again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fred and his assistant were great. They installed everything correctly. Unfortunately, the mount recommended by the store staff won't support the tv. The tv droops on it's face. Returning the mount and will have Fred come out and reinstall the tv.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    superior service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they did a fantastic job. I couldn't be happier with their work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our agents were exceptional. They were professional and well prepared to do a great installation service.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 4 out of 5 stars

    singh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the mount looks good and sound although the projector is not great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New TV set-up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crew was great, installed TV in about half an hour, friendly, professional, fairly inexpensive, nice job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad install

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had Best Buy install my new big screen tv as I was unable to procure the help needed to do it myself. It was clear that the installers had plenty of experience in this area. They did a great job and offered insights as to where I could get info regarding the usage of my new smart tv and it's features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mounting TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy set up and mounted my TV perfectly. Very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It excellent to have, and not have to worry about anything out of your region service. You could just call them and let them know and they will respond quickly.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Good Set-up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did great setting up my TV. It was a bit expensive but I am assured it was done right.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad is amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time, knowledge of the product they are installing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Television Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was fantastic. He went through all the mounting and connection processes with me and stayed long enough to ensure our television was online as well as hooked up to our cable provider. Any problems encountered were immediately and permanently corrected.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    well done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a very professional job and were quality people

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad install was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad (Arthur and Lydell) did a great job of setting is up, it to the wall, mounting the 85" Samsung Q80C to it, and explaining the features..thanks fellas

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV connect and setup were Very Professionally done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Professional and On Time!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had Geek Squad Directly and their 3rd party installing several items, including TV mountings and Security camera set ups. We will Only have Geek Squad Directly, as with experience now with both have shown us that the 3rd party technicians are Not qualified and inexperienced, waste of time and money.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation went well and we were very pleased!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV and Soundbar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job. They mounted the TV and sound bar, answering all of my questions. Stephen explained how everything worked, how I flipped back-and-forth between XFinity and Apple TV while Don answered moms questions. They were a great team.

    I would recommend this to a friend