Customer Ratings & Reviews

The installers got finger prints all over the new screen (and didn't clean them off), TV was left a little lopsided and cords not securely tucked up in the back. They also had little interest in showing me how to navigate the TV remote and the soundbar remote. Also, in the past, I haven't been left with the enormous boxes to deal with. Would I use them again? Probably out of convenience but not because it was outstanding.

I was pleased with the technicians who mounted my new TV. They were also very informant in explaining how to operate the remote.

The agent connected my tv and all my devices.very prompt.

The Agents arrived in timely manner, Installed my new television on existing mount and showed me most of the new TV's functionality. They even assisted me with another issue (covered under my Total Tech agreement).

The Geek Squad Agent, I believe named Tyler, was efficient, knowledgeable and mounted the TV exactly where we wanted it. He explained the TV to us and connected everything back up including the surround sound.

So glad I went with Best Buy for tv mount installations. I had 3 installed at the same appointment. They came in did the work, everything was working and they were very clean. It didn't even look like they had been in my house besides the tv now being on the wall. Even went above and beyond and hooked up everything to the TV's for me.

Professionals...prompt, neat, efficient and knowledgeable!!!

1st group of techs came out mounted TV and didnt mount soundbar which I paid extra for, They stated I was better off placing soundbar on top of ent center since there was going to be little clearance they also left TV crooked ( i wasnt there instead I had an over 18 year old adult there to let them in), 2nd group came out and said that the 1st team of techs probably didnt install sound bar because I needed a better mount so they suggested which one to buy, they pried off the newly installed socket in wall and they tried to clean up routing of cables and wires even hauled my TV box for me, 3rd group of techs came over was able to mount sound bar, straightened out the TV but said that they couldnt run wires behind wall because previous team had snapped off tabs for the $79 outlet that I paid for. No one from Best Buy has returned my call since. The geek squad jobs get outsourced to contractors and no real QC from Geek Squad/ Best Buy. If you call or need something you better have a plethora of time to ait on hold and to try and get through geek squads customer service lime. Highly dissapointed!

The guys who delivered and installed my 75 inch TV couldn't have been any nicer or more professional. They showed up on time and completed the job efficiently. I highly recommend the service and my installers.

least expensive for a 65 inch TV, appears to be solid

The Geek Squad staff were outstanding. They were friendly, knowledgeable, and professional.

The agents mounted my TV and the sound bar and everything works great

Tech was so courteous and professional. He helped with the perfect placement of the TV on the wall. Will definitely use the Geek Squad again next time we have to hang a TV

The geek squad gets it done every time. No mess, no extra holes. In and out like a professional installation should be. Get the extra protection, it's worth every dollar.

This TV is my best choice. It works awesome and colors scheme is perfect of the screen.

Service was excellent-agents were prompt, courteous, knowledgeable and fast. I would pay them again, well worth it!!!!

The team that came to mount my TVs were outstanding. They took the time not only to mount the TVs but to carefully and neatly wrap up my cables behind the cabinets so I didn’t have a wild cable jungle back there. They were very personable and friendly throughout the visit.

The agents did a great job removing the old and hanging the new TV. Made sure everything was working properly and looked how it did when they arrived. They were respectful of our home and removed all debris.

GUYS CAME OUT SIMPLE AND EASY BESURE TO GET ANY ACCESSORIES

Installers arrived timely after calling that day when on their way and the day before to confirm scheduling. Install went very smoothly. They were very patient with positioning location decision and with set-up for smart tv viewing. Very pleasant and professional. Hauled away old TV and all packaging. Excellent experience.