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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1019 Showing 20,361-20,380 of 38,692 reviews
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Wonderful Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs were fast, polite and extremely knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Squad setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good teamwork.......................................................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Placed sound bar cable behind the wall

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He went above and beyond to assure everything was done correctly and that my TV and sound system were both operating correctly. I’m very grateful he took the time to be so thorough because the subwoofer was not connecting and no sound was coming from it. The agents were very courteous and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hanging Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service i cant remember his name but he was in and out and professional

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Looks great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs done a great job and were very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed our 86" TV promptly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted and connected our 86" TV in a timely manner, explained all of the basic to us and made sure we were comfortable using the Remotes before leaving us along. We truly appreciate the care, concern and professionalism given to us. Our rating is a "5."

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional, quick, detailed, and through. I would recommend this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and easy tv install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i Needed to install my tv mounting bracket. I checked into the options Best Buy has for installation. Since I have geek squad service, it was at a discount and a very reasonable price. The installation only took 15 min. The rep was quick and efficient. I would definitely use this service again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Seamless experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Suzi Chantre was professional, kind, and efficient. He offered advice on placement and I’m so glad I listened instead of going with my original placement plan. I’m thankful for such a wonderful experience!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys did great job, clean work quick install

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer was friendly and set everything up for me. It was all good to go before he left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were superstars. They installed and explained everything to us more quickly than we had expected

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mount is an easy setup. It’s a two person job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TB set-up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On-time and intelligent, friendly and efficient. Worth every penny

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Check cord entanglement behind TV B4 they leave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Main guy was very respectful and knowledgeable about the TV - Helper guy was having a little trouble with the screwdriver! Low rating is because they got some of the cords tangled in the arms of the mount which precluded the TV from being precisely adjusted on the wall. Discovered after they left. I was able to partially adjust the cords myself to mostly correct the situation but if I want full mount functionality, I will need them to come back out to correct the situation. They should have checked behind the TV and for full mount functionality before they left. Also, they didn't explain to me before they mounted the TV the limitations I had on how high I could hang the TV on my existing over the fireplace mount given the existing mount and the TV bracket hole connections. They offered no solutions to deal with the issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Courteous and Efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were very courteous and helpful in timely doing the installation of the television. I would recommend them for my future installation needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys had to take down the old tv,they were very careful cause I was giving it to my son. They installed the new on along with the sound bar, adjusted all the settings an d cleaned up everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome technician!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent that came to mount our tv was fantastic! Completed the job in a minimal amount of time and reset our devices perfectly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick, Clean and Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both guys that came to mount my TV and surround sound was awesome! Friendly, professional, knowledgeable and provided great recommendations to my questions.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Tv and sound bar Instal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation process was efficient and informative.

    I would recommend this to a friend