Customer Ratings & Reviews

The Geeksquad installers were prompt, professional, efficient, and took the time to make sure I understood the nuances of my new TV and the TV mount. Before mounting they made sure they were placing it exactly where I wanted and only had to drill once. This went above my expectations.

I just moved into my new build house with tile fireplace and was very nervous to have someone drill through the tile, but Kevin from Geek Squad at Best Buy was a total pro and took good care of everything. He made sure I had the best mount and cabling for my setup and left everything clean when he finished. I took away one star because of the online scheduling. I booked my appointment several weeks ahead of time and had a hold payment on my credit card, but for some unknown reason the appointment was canceled by Best Buy just 2 days away from the appointment. I had to redo the appointment online which was charging more than the initial price, so I had to call customer service to get things resolved at the correct price (customer service was professional and got it taken care of - but it was stressful and took up my time to coordinate rescheduling, etc.)

Highly recommend the Geek Squad, especially Ryan. The TV looks great and I have the peace of mind knowing it was installed correctly into the wall studs. Ryan took the time to explain everything before leaving. The installation is perfect. Very important because the TV is a focal point of the room.

this is not the first time i have had brittany as the technician for an installation. she is very professional. knowledgeable about the product and always goes above and beyond to make sure able to use the new purchase.

Geek Squad is the best! We had a few bumps in scheduling but that was because my Best Buy salesperson messed it up. The installation went smoothly. Geek Squad guy was quick and efficient and he stayed awhile to show me how everything works. Big 5 stars!

installed tv and sounder and programmed all to work together with all devices - excellent service , very efficient and knowledgeable.

Geek Squad guys were knowledgeable, professional, efficient and patient with the process and homeowner

Antonio and his fellow technician were savvy, efficient, friendly, and gave sound advice. They installed the tv mount and connected everything expertly, while optimizing which cables should be plugged in where (such as the sound bar to the eArc on the TV, etc). Where they mounted it looks fantastic on our wall and gave plenty of space next to the television for wall mounting the PS5 / Nintendo Switch. Appreciated as well the care they took of the television, ie wiping it down, placing it on padding instead of directly on the floor. Helped it stay pristine, the way I like to keep it. Thanks Antonio and team!

Best Buy and Greek Squad Team Lead and associate did an outstanding job! From confirming arrival time in advance and calling before arriving, to expert job in the install. Professional, polite and accommodating. The very best in their area of install or repair.

They did a great job mounting my 86 inch TV. They installed the wall mount that I bought somewhere else, then mounted the TV. Then they made sure I was connected to the internet and knew how to turn on and use the TV. They also hooked up my subwoofer. When they left, they tool all the boxes and packaging material.

Excellent install. Extremely knowledgeable technicians. Arrival on time. Cleaned up and very polite.

First time using this service, so I wasnt sure what to expect. The two technicians made for a truly excellent installation experience. They were very knowledgeable and experienced and were able to guide me in tech choices that I didnt know I needed to make while still ensuring I got what I wanted. The whole experience could not have been better. And they completed the install quickly as well.

I can't imaging trying to mount our new 77 inch TV ourselves. The geek squad did a great job for us, installing the Sanus wall mount and then placing the TV on it, with all the cords nicely organized and bound together. They mounted the new soundbar to the bottom of the Sanus mount, so that it moves wherever the TV moves. They paired all of our devices to the TV remote (Soundbar, Xfinity, Apple TV, BluRay player, video games), making our watching experience easy and seamless.

I recently bought a high-end Samsung TV and soundbar. Geek Squad installed both for me since I subscribe to the Best Buy tech program. I was very pleased with their service. Two techs arrived at the agreed upon time and were able to install the new units very quickly. They also boxed up my old TV since I was giving it to my grandson. I couldn't be happier with their help and service. Hooking up a TV and programming it takes a bit of doing these days and the fellows who came were very knowledgeable and took the time to explain all the features of the TV to me.

The technicians notified us in advance that they would be earlier than scheduled. Both were personable and informative about the products they were installing. One of the items purchased in the store was not the correct one for installation. However, they had the correct on their truck and instructed me as to how to pay for the item online while they waited. They then were able to timely complete the installation, They informed me to return unusable part to the store for a refund because they were unable to do so. They demonstrated how to operate both the TV and soundbar and clearly answered all questions we had. They cleaned up and hauled away all trash. Outstanding service!!!

I was reminded the day before the scheduled visit they were coming. That morning, after loading their vehicles, I was called and given an estimate time of arrival. 20 minutes before they arrived, I was called and advised again. No surprises. The crew (2 men) moved a wall mounted 65 inch TV from one room to another. Then wall mounted a new 55 inch TV to the first wall. My crew was courteous, professional, helpful by providing advice and recommendations, friendly, and patient. The TVs are placed where we wanted, level, connected to all the devices that TVs are connected to. IOW totally operational when they were done. I will not have any reservations to call the Geek Squad for this type work.

Wall Mount 55” 4K TV: The installation guys were on time, quick & efficient. They were very knowledgeable, pleasant & courteous. We’re very pleased with the installation, and highly recommend them.

The Geek Squad is the way to go for setting up all the purchases at Best Buy. They are knowledgeable, informative and they are professionals in all they do. They are a 5 star squad that will give you relaxation when it come to setting up your purchases from Best Buy. Let them use their knowledge and technology and just kick your shoes off and relax.

Anthony came today and set up my new Sony TV. He is an amazing tech/person. He is very kind and patient. He explained everything to me. He made it so easy. He even hooked up my surround sound. I am new to Smart TVs. I was so nervous, and he showed me how easy it was to get around with the TV remote and he also set up the cable remote. He even helped me log into my Disney+ and Prime Accounts. He answered all my questions. I can't thank him enough for setting up the TV, surround sound, and taking the time to explain the remotes etc. I will enjoy this tv for a long time.

Best decision ever to let these guys set up and mount my new TV. I am usually very savvy in electronics, however, I am now spoiled by the quick, efficient and courteous service performed by the team that installed my new TV .