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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1022 Showing 20,421-20,440 of 38,693 reviews
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    First time buyer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Holds television perfectly. It is just what I imagined

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy that went to do our mount service at first we didn’t know where to put the mount on the wall cuz we couldn’t find some studs at first but he was able to and we were able to hang the tv and he was very friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys had to take down the old tv,they were very careful cause I was giving it to my son. They installed the new on along with the sound bar, adjusted all the settings an d cleaned up everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They let me know a time frame of arrival and then called when they were on their way.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad service is wonderful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad has installed 3 tv's, 2 sound bars, a convection microwave, and solved issues on my other purchases. I am so happy to be a Total Tech member and have the Geek Squad there for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV mounted quickly securely band efficiently. Qu

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent communication and great service. Wonderful customer service by the geek squad technician

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was great. Very courteous and pleasant. Knowledgeable. Cleaned up when he was finished.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad men came when they said they would. The setup was nice, and they made sure everything was done properly. After the TV was up and "running" their explanation of all the items that are available was fully explain to me. I am happy with the purchase and the installation.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues as usual Geek squad installe not one but two.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great job!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a great job installing my wall mounted tv. Would have given 5 stars but they showed up before the timeframe and i was not home because of this, i was bumped to a later time. I had requested a phone call when they were heading to my home but did not receive one.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for taking the time to share your experience and choosing us for your purchase! We take our customers feedback seriously and rely on it to find ways to improve our processes. I am happy to learn the install itself went great. I recommend you give us a call at (800) GEEK-SQUAD or (800) 433-5778, to share this feedback with us and get it documented.

  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great job guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional installation was amazing and looks fantastic

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Soooooo happy!!! Thank you so much for doing such a great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Money I have spent!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wilfredo is a beast! He was on time, communicated before his arrival. He explained through the process what was being done and why certain things were important. Collin came a little after and assisted with the rest of the install with knowledge and suggestions. I will use this service again and again for the cost!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad tech installed our tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service installer was awesome. He called in advance to give us the time he was to arrive and then called again when on his way. He mounted and connected the TV and our Roku in about 30 minutes. He was a delightful man.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install went well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted the TV and got the cable in the wall. The salesman told us they could run the power in the wall as well but that was not the case. We will need to hire an electrician. Sales should have a better knowledge of what the agents can do. I was very pleased with the “Squad”. Great and knowledgeable guys.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is great. No problems!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nick and Jason were great. Very personable and informative. Installation was smooth and complete. However, we forgot to tell them about our echo devise, to be added to the new wifi that was installed. I was able to connect to our new wifi.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Setup was perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv setup was an ideal spot and setup perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad disassembled my TV stand quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV stand that was originally mounted did not work out for our TV. So the agents did a re-do and disassembled the TV stand quickly, so that we can return it to the store for a refund. The agents have done a great job every time they have been to my house to install TV equipment, etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WHAT A PICTURE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Folks came in, labor divided, two guys each doing something else... one secured cords, one mounted things to the wall. Quick work!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable and Personable Techs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a difficult mounting job. I have a cut-out where my TV is supposed to go above my fireplace. I found the right mount but the install was still complicated by the presence of multiple outlets. The techs handled it in stride and resolved it in a reasonable, if not impressive, amount of time.

    I would recommend this to a friend