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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1024 Showing 20,461-20,480 of 38,693 reviews
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    TV setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Luis did a great job mounting and setting up our new LG TV.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Tv setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is awesome. It exceeded my expectations. In every way

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Customer Service Ever!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased tv, sound bar, and hook up accessories and paid to have Geek Squad install. Most professional, polite, and knowledgeable customer service I’ve ever received. “Tommy” lead on the squad that day, was fabulous! He is a complete asset for BestBuy and the image they should project to their customers.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV Mounf

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job arrived on time and smooth install

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Geek squad visit was so professional. I received reminders and requests to prepare for the visit. When the techs arrived they were very knowledgeable and got the job completed including setup.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Service call

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very efficient and helpful. They also help me on a few other small issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV delivery &set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional. great guys, took their time to explain everything and made sure i understood how it all worked

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    L

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rommel was very good. He explained everything. I am now waiting for my Best buy cash so I can call Rommel and get a sound bar and installation done.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Total Tech worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got Best Buy total tech just for this service, made the purchase worth it as I couldn’t hand a 83in tv on my own. Gentlemen where quick, thorough and accurate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service by Geed Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service by Techs. Installed TV, sound bar and wall mount and did a great job. Efficient and cleaned everything up. Set up TV so directly opens up to favorite streaming service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mounting Bracket

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this mounting bracket from best buy in store from Mohegan Lake, NY store. Product was great quality, but didn't have a chance to use it because I moved from that apartment. I would definitely buy it again if I were to purchase another tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG 83" tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were professional and respectful of our home. For $5,000 I am not happy with picture of the tv faces get distorted at times so for the amount of money spent not happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad install

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had Best Buy install my new big screen tv as I was unable to procure the help needed to do it myself. It was clear that the installers had plenty of experience in this area. They did a great job and offered insights as to where I could get info regarding the usage of my new smart tv and it's features.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great great team of installing quick and polite

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad installed my TV quickly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my tv and connect all my devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional guys and very knowledgeable- good service

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    crew knew what they were doing and handled job quickly

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV Mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All the pieces were in box. Geek squad installed in 15 minutes.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounting was easy once the extended arm was in place

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad has always taken the time to help no matter what we have needed involving our computers and tablets. Take the time needed and always offer any more assistance. Easy to work with on phone and in chat.

    I would recommend this to a friend