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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1026 Showing 20,501-20,520 of 38,692 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was so ease to install and I LIKE THE WAY IT TURNS

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great job done by installer I am just trying to see if the mount turns other than up and down. If it does it isn't off center if it doesn't it is. Otherwise he did a great job. On time, pleasant and knows what he is doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great geek squad install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did an amazing job installing my tv and sound bar, they immediately saw a problem with the tv picture and took it to the closest Best Buy and returned within 30 minutes with a new tv and finished the installation and setup processing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing absolutely outstanding service.Extremely satisfied no complaints Highly Recommend to the world Best Buy is the best Geek Squad and the entire staff from the time you enter until exit. Your made to feel special and treated like Royalty.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    I needed this item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item worked great. I was able to finish up my project.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person doing the install was very accommodating to a change in my schedule, and was able to work around it. He kept me advised as to his timing, and was very helpful with the set up of the tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the way to go!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad service is wonderful. They communicated and confirmed my appointment time. Arrived on time. Delivered, Mounted and Connected my TV to my Internet and Cox Cable. Their service includes much more. Definitely worth the 2 yr subscription.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helpful guys who knew their stuff! Highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service by Geed Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service by Techs. Installed TV, sound bar and wall mount and did a great job. Efficient and cleaned everything up. Set up TV so directly opens up to favorite streaming service.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 2 out of 5 stars

    TV OFF CENTER

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys got the job done: hung my tv mount , television. hooked up my blue ray and soundbar , so i did not have to program anything. This was good. Not so good... my TV is off center. I specifically asked to center the TV over the storage bench below. i figured that they have to center TV's all the time and it would be easy for them to be accurate, but, after they left and I sat down to watch my TV , i noticed that the TV was not centered over the storage bench. To have the TV centered over my storage bench, i had to push it over by atleast 4 inches, Now the storage bench is too close to my entry way table and I wanted the entryway table and the storage bench to be as far apart from each other as possible. So , this is annoying and did not have to happen, but now I am stuck with this, unless i want to pay them to come out again and make more holes in my drywall re-centering my TV. Disappointed

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for reaching out to us with this review. While we are happy to hear that the job was completed without you having to program anything, we are not happy to hear that you're unsatisfied with the TV mount. We would certainly be upset with a TV that is not centered, as well. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Great TV installation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was REALLY impressed with the Geek Squads installation of my new TV. We spoke about what I was looking to accomplish and they made very good suggestions. Once it was up on the wall, I was very happy with their suggestions and it was clear they had done a million of these.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with the Geek Squad. They were fast, friendly and very professional.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Geek Squad installed my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and connected to all my devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Our new 75’ TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our tv was delivered and two men from the geek squad came and installed it on our living room wall. They were very knowledgeable and explained everything we needed to know about our new Samsung TV. No charge

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was very honest

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs did a great job. I appreciated the honesty when my first "new" tv turned out to be an open box with someone else's name in it. I would have never known if they had not told me during set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was efficient and friendly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did an excellent job mounting my TV, setting everything up so that a single remote controlled all devices, and explaining everything to me to ensure I understood how to use everything before they left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reinstalling a large screen TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We moved and paid to have the Geek Squad come and reinstall our large screen TV and other associated electronics. They also delivered a small bedroom size TV. They were very competent and did a very good and thorough job.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Techs did a great job with the wall mount set up

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and easy! Very professional and was very quick!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG 83" tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were professional and respectful of our home. For $5,000 I am not happy with picture of the tv faces get distorted at times so for the amount of money spent not happy.

    I would recommend this to a friend