Customer Ratings & Reviews

The agents mounted the tv and set up the sound system comprising a Marantz pre- amp/amp, a pair of bookshelf speakers and a center speaker. This comprised choosing the best combination of audio equipment I had

The two young men from the Geek Squad did an excellent job of remounting our 55" TV. They are fine people. The TV had been purchased two years ago and the original mounting was not done properly and almost came off the wall. These young men can come to my house anytime.

Very knowledgeable crew came in hung the tv also suggestion a mount for my wall type that saved me the hassle of having to run to store because they had it on hand.

The two geek squad representatives that came to my house were the best. They were so professional and helpful. I want them to install my next purchase and all future purchases Could not be happier.

Installers were professional and respectful of our home. For $5,000 I am not happy with picture of the tv faces get distorted at times so for the amount of money spent not happy.

The two gentlemen that showed up to install my new tv did great, they knew what they were doing, did it with a smile, and had great answers to my questions. Splendid people.

Installers were great! Ironically there’s an issue with the audio of the TV and Best Buy is honoring extended return date and exchanging for a new one!

Professional, quick and understood the assignment at hand.

GUYS CAME OUT SIMPLE AND EASY BESURE TO GET ANY ACCESSORIES

The agent was very professional and he called me 30 minutes ahead and he asked me question like how far do you want the TV to be against the wall if you have game in systems he was very professional and I will use the service again

Geek squad did a great job of hanging TVs on wall.

Tv mounted well. We have it mounted in the corner and it looks good

The agents came on time and mounted my samsung 43" tv on the wall. The workmanship was awesome and after the work they cleared the debris and shipping package. I will definitely recommend the Geek Squad.

Best Buy geek squad crew did a great job of installing

Good service given on the install of the TV. Explained the operation and answered questions.

EXCELLENT SERVICE WAS given. I especially want to give kudos to the gentleman who installed the TV. He was very knowledgeable about TVs. That was nice that you send out people that are in the know about the product they are delivering

the geek squad did a great job mounting tv very efficant

The agents that mounted my TV were very nice and professional. They weren’t the problem. First,they were an hour later arriving than I was expecting based in the multiple texts I received through the morning. I was informed it was due to the auto scheduling service used by Best Buy now Second is my bigger issue. I have been a Best Buy member since 2018. I understand terms change. But I was charged $250 for the installation of my TV. There was no $ range based in time spent and job required. I already had a TV where the new one was going so all they had to do was take the old one off the mount and hang the new one. They were done in around 30 min. It was in a commercial site and the mount was high is the only reason we didn’t do it ourselves. I would expect to pay this much of they had to drill and hang the TV mount and then the TV maybe, but not for the small amount of work needed. I’ve always enjoyed the benefits of being a Total Member but if they keep changing the terms it might be time to end it.

The guys were very nice and efficient. They pointed out problems that needed to be corrected, how to correct and set up the appointment. They also answered my questions and none was too stupid.

The agents mounted and connected our 86" TV in a timely manner, explained all of the basic to us and made sure we were comfortable using the Remotes before leaving us along. We truly appreciate the care, concern and professionalism given to us. Our rating is a "5."