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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1027 Showing 20,521-20,540 of 38,692 reviews
  • Rated 4 out of 5 stars

    Mounting challenge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new TV resides in a cabinet. The crew of two was really skilled at installing the new bracket--knowledgeable, skilled, good problem solving. However, the bracket I brought them to use from BB was to short to extend the TV out of the cabinet adequately. I asked them to pick up a 42-45" bracket, call me and come back an install it. They initially answered phone calls then stopped answering my number and never cam back to fix the problem.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional, courteous and timely. Didn't leave a mess

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Did not use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cannot review this item. When they came to mount my tv, it would not work with my electrical outlet behind the tv. (Mine sticks out from the wall, is, is not recessed like most.). The technician had another on the truck, so it was switched out....at a higher price of course. But I had no problem returning it to the store.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a 65 inch Sony TV was brought in by Geeks and unpacked, installed my old sound bar bought out side Best Buy without any fuss

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Fit and Motion

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mount was perfect for the tv we selected. We had the Best Buy team install it . She did it so quickly and skillfully. My 18 year old loves his 55” tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very good installation department. I would use them the next time I purchase a TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad associates maintained great communication and were very professional during the install. I am very pleased with their work and service.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs mounted tv perfectly and were very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installation person who came was great " he was knowledgeable, payed attention to detail and installed the TV in perfect spot on the wall. He was quick and courteous, he even cleaned up afterwards and would have him back in a heartbeat if we get another TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The installation was done quickly and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with the sound and visual qualities of this TV. The installation was done very well and really enjoy watching and listening to my new TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad setup is fast & efficient!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery and setup team from Best Buy did a great job setting up my new tv and sound bar. They hauled my old tv away, too. Friendly, fast and efficient!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Service ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two young men that came out to assemble my purchase item were so respectful, and kind I would want them to come back and assemble every purchase I have with Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Terrific TV Stand

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding service. Two guys showed up, as the TV is rather large and 2 are needed to mount TV to this stand. Stand has tremendous swivel. Big reason for purchase and I extremely happy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great camera!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera Takes great pictures!! Easy to use!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Came in, did the job, answered questions. 10/10

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen that showed up to install my new tv did great, they knew what they were doing, did it with a smile, and had great answers to my questions. Splendid people.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mounted my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I scheduled my TV to be mounted. The guys that came by were professional and did a great job. They even called me a few days early and offered to install it early. I was available so I accepted the earlier appointment. Too bad the Cell phone repair appointment wasn’t as great.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very friendly professional service. Would use again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best idea I have had in a while...Geek Squad...YAY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The people from the Geek Squad are awesome. They are fast and knowledgeable and so ready to help once their delivery and install is finished. They showed me how to set up the apps that I wanted on the TV and how to use the remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the fastest and neatest service I've ever seen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the Geek Squad do a basic mounting service for an existing 55in in our bedroom. They came in a timely manner as scheduled and were very professional throughout the install which literally only took about 30-40 mins. It's the second time we've done the basic mounting and wouldn't hesitate to do so again in the future.

    I would recommend this to a friend