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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1029 Showing 20,561-20,580 of 38,692 reviews
  • Rated 5 out of 5 stars

    Reliable Techs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both techs who came to install and hang my flat screen were excellent, great customer service, knew what they were doing and completed the project in a very short amount of time. Highly recommend them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    aldo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounting the TV were exceptionally good. Very knowledgeable and courteous. They explained very thoroughly how to use the TV. I recommend these guys to anyone considering installing a big TV>

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was very capable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent showed up alone but was very capable and managed the task very well. Put a new TV on an older wall mounting without too much trouble. Helped us with many features of the new TV. Jarell, from the Signal Hill store, was a very good representative for your company

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OCD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While hanging my TV above the fireplace, they took the time to ensure it was in the middle of the fireplace, and each side had the same amount of space.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect job done! Very very clean and tidy. Thanks

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought 3 mounts and talked with some best buy associates and had a good feeling about my whole purchase. I made it clear that I only wanted the geek squad to do the installation..why did I have a third-party show up. Even the BB associate was like yeah I rather for you to have our guys do the installation. Im upset about that bc I think your word is your word.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installed 3 TVs & Taught Me Features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding customer service and extremely professional hanging the 3 TVs. Equally importantly, technician Jho helped me better understand features of my TVs that I didn’t even know existed and help me realize their value. I highly recommend the service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad install went very well, early

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was on time, business professional, and personable. Arrival time was well communicated and actually earlier than originally scheduled.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad technicians installed my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two technicians were very careful with handling, unpacking my new 50" TV. They mounted the TV on the wall and cleaned up the entire area. I am very happy with their professionalism.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad 10/10 set up!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast, professional, and clean install. Worth the cost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick Installation and Set Up of New TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two Geek Squad members removed the old TV, installed the new TV and set up the watching apps for us. They were knowledgeable and pleasant to work with. The communication was good with reminder emails, texts and phone call. A pleasant experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv Installatiom

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were fabulous. Quick, efficient and explained the tv functions very well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mounting & Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After an initial scheduling experience that was terrible due to the disconnect between online scheduling + phone and chat agents + the local Geek Squad members, it was refreshing to have these agents who were friendly and efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Geek Squad hung my 2 TV'S

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my 2 tv's on the wall in a good fashion

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The people that came to mount our new TV, went above and beyond completing the setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted the tv we purchased quickly on the living room wall. They had all tools needed to locate the studs on the wall and quickly mounted it. Connected all devices to the tv and gave us a tutorial on the use of the tv and sound bar. Agents were very professional and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth Every Penny

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew kept me posted with regards to my appointment time. They came in and set everything up perfectly. They took the time to explain what they were doing and suggested a better location for our soundbar. Would highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Way To Go

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been a pretty big "do it yourselfer" over the years, but never again. It was very satisfying to sit down and enjoy the TV after it was installed without the aggravation of installing it. No project ever goes as planned, but it did this time because it wasn't my project!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Young OG working for the geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young man that installed our tv today did an amazing job! I expected them to come late but they were early and with a great attitude. Also called before they came and was respectful. Did a great job all together. He definitely deserves a raise!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were awesome! Cleaned up afterwards! On time and knew what they were doing! Thank you!

    I would recommend this to a friend