Customer Ratings & Reviews

Justin Hanrahan and Patrick Trainor from the Geek Squad did an awesome job installing the SANUS tv MOUNT and setting up my SAMSUNG TV. They were very professional and did not take the long to complete everything. Thanks Best Buy and the Geek Squad for a very enjoyable experience.

The tech that mounted my TCL 43” TV did a great job. He made suggestions for height mounting, as I use this TV as a third monitor for my recording studio. Once agreed upon height was determined, the tech mounted studio on provided wall mount all by himself. The TCL is big, but light. He had no problem affixing the TV to the wall mount. The tech vacuumed away all the shavings from drilling and left the area clean. The tech was going to hook up the TV portion but I told him it was unnecessary as I was going to use the TCL as a computer monitor. The tech hooked up HDMI outlet from TV to the DVI-D HDMI adapter on the back of my computer, selected HDMI output on screen and I was good to go. A job well done :-)

The three gentleman who showed up to install my TV in my brand new home on my stone fireplace were professional, polite, and excellent at their jobs. They deserve more than five stars. They took their time were precise did it right the first time and it came out perfect! Highly recommend this installation service. Very very happy customer!

Installers did a great job once they appeared, were polite, cleaned up after themselves, and were apologetic about the delay. They were kind about needing to fit a new mount to the wall, as the old one was incompatible, and they fortunately had one in their vehicle that I could buy directly from them. The only reason for not giving a 5 is the logistics around setting up the appointment and wrong information I was given by the store. The original day they were scheduled, I got a notice that they were not going to be able to do the install, BUT I only got the notice at the end of the promised arrival interval, so I'd wasted the afternoon being home and available, and missing an activity I wanted to attend. When they did arrive three days later, it was not at the time I'd been promised when I was notified of the first cancellation, so I'd again spent hours waiting at home for no good reason. The actual install went smoothly, but only because the installers happened to have a wall mount device in their vehicle. When I had called the store to set up the install, I'd asked whether I would need a new mount. I was told that since my prior TV was a 55 inch, and I was replacing it with a 65 inch, that my old mount would work. In fact, it didn't, and I would have had to wait until a new install date could have been set up, had the installers not happened to have the right sized mount in their vehicle.

The installers were great. They were polite and very professional. They helped me decide between the various mounts I had purchased and they mounted my 65 inch TV in no time at all. They were not able to connect my surround sound since I didn't have the optical cable required. (My 15 year old Panasonic used older cables that aren't supported by my new LG model). However, they did instruct me on how to connect it once I have the cable. I ran out to Best Buy to get the optical cable so now I'm hoping that I can get the installers to come back since I'm not comfortable dismounting he TV.

The persons who came to mount and install the TV on the wall were very professional, knowledgeable, and finished the installation very quickly. They made sure everything was working and that I fully understood operation of the device before leaving.

This review was for wall mount installation of a Samsung QN85c 85". Expectation: This TV is quite a beast, so we knew the installation would have be up to par. Result: The installation team (more on that below) did an absolutely fantastic job with installation. They had a few challenges with cable routing through the wall and worked through it for a flawless configuration. We couldn't be any happier with the results. Special kudos to the Installation Team Lead! See below. A word of warning about the BB appt tools however. When the TV was purchased in-store -- the salesperson set up the installation appt during the sale. The appropriate emails were sent out by BB's system and all seemed well. Until 9:30pm (PM!) the night before the scheduled appt -- when an automated system emailed from BB claiming that the next morning's appt was only to deliver the mount. I decided we'd just wait until morning and see what transpired. I'm glad we did because the installation team lead had our backs! He called the next morning and we were able to sort everything out with them arriving with TV and mount to do the job as originally scheduled. Coda: After the flawless installation, we received multiple emails from BB's scheduling system to schedule our "2nd" appt (the one to install the TV that was already installed). After several of these, I finally called BB and was able to get the 2nd appt slot cancelled. Note: I'm not counting off any review points for the scheduling issue as a) it still happened on time, and b) the installation team lead saved the day.

The Geek Squad that came to setup my television were polite, friendly, helpful and in my opinion went above and beyond in making sure the setup fit my needs. They were excellent!

The installers were amazing and really took the time to understand where I wanted the TV mounted and to show me how the features of the mount worked. They also took such amazing care not to damage or make any extra holes in my wall. Their professionalism was without a doubt amazing.

Techs are este professional and worked efficiently. Knew exactly what to do. The even cleaned up after they were done! Excellent service!!!

Very fast and professional. I didnt have yo move too many things, as they did not mind working in tight corners. It was a father and son duo contracted out through Geek Squad it sounded like. But I enjoyed there hospitality, respect to the home, and fast pace of service.

The 2 installers from Geek Squad did an excellent job mounting my 75” TV and Sound bar. The Best Buy Mount I purchased would not work correctly. The Geek Squad Team had a different mount the worked better and took my mount back to the store for a refund. Well worth cost for this install

Armando and team are top notch. They were on time and they took care of everything required for the mounting and setup. They went over everything with how to use the new equipment and how to get to different locations. Very impressed with their ability and professionalism.

Could not be happier with the installation of our wall mount and television. Anthony (I'm pretty sure was his name...) was wonderful - let us know he'd be arriving a little later than expected. Unloaded, unpacked and installed the mount and the television promptly and perfectly. Then he gave us some instructions and made sure we didn't have any further questions. Such a personable and pleasant man! The complete opposite of our experience with two Home Depot appliance installers the previous day...

They first took my fifteen year old 52 inch tv off the mount on a table stand, brought it upstairs and put on the base stand I still had for it so it could sit on a table. Then they took the new 55 inch tv out of the box and installed it on the mount. I had been worried that it was going to be problematic to do this because the stand mount was fifteen years old but it was done quickly with no problems. They even provided the new screws they needed to mount saying they had plenty and I could return the box of mounting screws I had purchased just in case. Then they wired the tv up to my cable/dvr box along with an old blu-ray dvd player I had. They set the wi-fi to it, attached the tv to my samsung account and set the settings. Then they explained in detail how to work the tv with the remote. I am older and technology challenged so I never would have figured it out without them. They were total pros who went above and beyond and were extremely kind and patient with me. Can't thank them enough.

Great team! Did a good job removing my old TV. Carefully unpacked and installed the new TV. Set up the new TV with its remote and I was all set to begin enjoying it! Very happy with their service!

I purchased the 82 inch LG flat screen tv, complete electronics protection plan, and tv wall mount plan. It's cheaper and worth it if you buy them as a package plan. The Geek Squad showed up on time, mounted the television to the wall with the new wall mount I had purchased, and it did not take long. They were professional, did not make a mess, and did it fast. I recommend having a large tv mounted to the wall by the professionals. Plus, the full home electronics protection comes with virus protection software. All your laptops, computers, tv's, and much more will be serviced or repaired by the Geek Squad. Can't beat it.

My Technician’s name: Storm, I was so pleased and impressed with Storm’s expertise and knowledge. He mounted the speakers on the wall and ran the wires with the least amount of exposure. After setting up the system, he tested everything to ensure it was working as intended. He also took the time to familiarize me with my new system. The service Storm provided was beyond my expectations. I appreciate his professional approach in providing excellent customer service. Storm also arrived donning all recommended PPE, including shoe coverings, which I really appreciated. Once again the Geek Squad knocked it out of the park!

Our service technician was incredible. Very professional and he was very thorough and efficient. Very happy with his service. Thank you!

The Geek Squad sent top notch installers to take out our Savant and put in a Sonos system. They made sure every detail was perfect and that I knew how to work my new system.