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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1030 Showing 20,581-20,600 of 38,693 reviews
  • Rated 5 out of 5 stars

    Geek squad installed my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service done by professionals staff and very friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review of Mount & Installation of 75" LG TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad that came to our home did a fantastic job of replacing our TV mount and then doing the complete install of our 75" TV. The TV had already been sent here, so the entire project took a little over an hour, and they took all the boxes, etc with them. Great Job !!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Expert delivery and install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BB delivered and installed TV on date promised. TV wired up and tested and we were given basic operating instructions. No problems. All agents were friendly and courteous, answered all questions asked, and left our home clean. Good service!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extremely helpful and professional

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were great - efficient and helpful. I had some issues with the call center and they were able to get me in touch with a wonderful manager who addressed my issues and got me on the right path.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TV too big to mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased a 75 inch flat screen and had it delivered, thinking we could get it up on the wall. Not so. Geek Squad came out within a couple of days and mounted the TV and did some basic set up. They attempted to do a neat job of putting zip ties around the cables, but we had to cut them because the cables were too short the way they left it. The installers were very professional and left our living room neat when they were finished.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Geek Squad installed quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time, friendly and knowledgeable about installation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Family room TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV installed and tested well….great job! Very personable and made sure everything was working properly and cleaned up the area. A pleasure working with these techs!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed my tv quickly and professionally. They were also a great source of information concerning some questions I had about possible service providers and what they offered. They knew what they were doing and how to educate their customer on how to use a new product.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys did great job, clean work quick install

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No complaints

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents unloaded my old TV and put the new one on. Perfect service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Use The Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A flawless installation of my TV, mount, sound bar, and DVD player. Very professional and knew exactly what they were doing. I bought what I thought was a long enough HDMI cable, but it was too short. No problem! They had the right size on their truck, and traded me at no charge. Highly recommend so that the installation is done right.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Looks great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs done a great job and were very professional.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Wonderful Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs were fast, polite and extremely knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installation is a bargain

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad's installation and setup of my new Sony 75" TV was done quickly and efficiently. The agents were courteous and professional. I was completely satisfied with their service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad quickly diagnosed my issue.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad technician quickly diagnosed the issue. He also arrived early so I didn't need to wait for a long time before he came. I was disappointed only in my Samsung TV, which didn't have enough HDMI ports to accommodate my Amazon Fire.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two representatives did an excellent job mounting the TV and showing us how to navigate the software. They were patient in showing a couple of old geezers how to operate a smart TV. We thought service like this had gone the way of the dinosaurs.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mount is an easy setup. It’s a two person job.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Premium wall mount...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice wall mount easily installed and secure...Very adjustable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reinstalling a large screen TV

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We moved and paid to have the Geek Squad come and reinstall our large screen TV and other associated electronics. They also delivered a small bedroom size TV. They were very competent and did a very good and thorough job.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 4 out of 5 stars

    installation was well donevery satisfie

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good installation Outlet who showed up were very professionals d efficient

    I would recommend this to a friend