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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1031 Showing 20,601-20,620 of 38,692 reviews
  • Rated 5 out of 5 stars

    Mastech service tech was excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sam from Mastech was awesome. Professional, efficient and very neat. Respecting my home and belongings. He went above and beyond to ensure our satisfaction. Lucky to have a person of his quality to represent your company. Do what you must to keep him in your employ.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional Team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Xeron and Trevor are the two technicians that came to my home to help me with my TV mount. They arrived with protected gear for COVID-19 guidelines and displayed knowledge, experience and professionalism with their work. I sincerely appreciate them both! Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very qualified and even gave suggestions on placement

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Most of us need this service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unless you are a handy man with a trusted assistant you need this service for a large TV. I speak from personal experience. The screen is so fragile it will break if you apply the slightest amount of pressure to the screen when you lift th the TV. Geek Squad install the wall mount, connect all of your devices and remove your old TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and efficient installation of my television, wall mount and sound bar. Thanks

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good installation, no instruction

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift for my parents. They mounted the TV and connected it - looks great. They did not connect it to the various services my parents have - like amazon prime or google play. It would be "excellent" but they apparently did not bother attempting to explain how to use the TV (and switch between devices) to my parents. Which . . . I understand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very strong!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is incredible that this mount will take a 75” and up to 85”. Considering getting an 85” instead.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad were fast and knowledge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents that mounted my 75” TV were on time, they were wearing their masks, They were respectful. They took all the measurements To make sure the TV had good placement, where everybody can see and enjoy it. They answered all the questions I had. A good experience all around.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv mounting

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using this service through geek squad was easy and simple, they came to my house, installed the wall mount and tv and reconnected my wires and everything. They went above and beyond when the explained to my father the features of his tv and his surround sound system. Will most likely use them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    pleasant, good service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The GeekSquad was prompt and friendly. Set up new tv and moved existing tv to another room and mounted. GSquad did forget to hook up cable to 2nd tv but got it on return trip. All of the agents were friendly, helpful and gave good suggestions. Felt very comfortable with them in our house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad way to go!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time went for a geek squad installation, it’s been a good experience. Geek squad personnel have been exception with their service and patiently answered all our questions and suggested recommendations

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great Product for my situation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having the TV mounted to the wall was the best thing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our last TV lasted 13 years so we spent a long time figuring out what we wanted so when it was time to get a new TV setup we were a bit anxious. Long story short the team at store and ten geek squad helped us find the perfect setup for us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superb!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fernando and Andrew did a great job of making sure the TV was properly mounted on the wall, and they offered excellent advice on the best gear to go with it. A pleasure to work with!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Sony OLED 65 Inch A80J Series

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the entry level for Sony OLED and it does not disappoint. No complaints after owning and upgrading several TV's. For me, Sony outshines them all in terms of menus, cosmetics and overall value. This is a very sharp TV picture!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick, Expert Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician removed the old TV from the wall mount and installed the new one. He also reconnected the sound bar (which required a new cable) and Fire TV. He programmed everything and was very pleasant and courteous throughout. Our new TV is working fine and we're happy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad install guys rock !!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen that came out to my house did a great job, so professional and made sure it was to my expectations before leaving. I wish they could always be the ones to install any of my items I need installed from bestbuy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV wall mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with the installation! The technician was courteous, and knew what was needed to do the job right the first time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    NOT over 51" as indicated.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    NOT over 51" as indicated. The only mistake made was should have gotten the wall rack that one can adjust. Next time. The mounting was great. The hook up to my devices, Modem, DVR, DVD player, runner, and Sony Juke box not so great. Just do not have the patience to have it correct.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek yeah I'll be right here

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The did an excellent job he's been real wiring but not bad

    I would recommend this to a friend