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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1032 Showing 20,621-20,640 of 38,693 reviews
  • Rated 5 out of 5 stars

    Great job mounting my new TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job mounting my new TV to the wall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing absolutely outstanding service.Extremely satisfied no complaints Highly Recommend to the world Best Buy is the best Geek Squad and the entire staff from the time you enter until exit. Your made to feel special and treated like Royalty.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent installer, knowledgeable, on time, and fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek guys who set up my TV were great! They were very good at their job, knew what they doing and worked very efficiently. They answered questions I had. I would use this type of service again! Since we are not good at DIY projects, we knew we couldn't install the TV ourselves. Best to leave it to professionals.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best service, great experience!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents gave me constant updates on their arrival that REALLY helped! They were on time, very friendly, efficient, professional, and answered my questions. They mounted and set up my TV with skill and precision. I'm looking forward to working with them again. Thanks, Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv mounting service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hassle free t.v. mounting service is very convenient!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my new tv and connected everything. He paired my existing flex controller with the smart TV controller. Very courteous and nice person.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great geek squad install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did an amazing job installing my tv and sound bar, they immediately saw a problem with the tv picture and took it to the closest Best Buy and returned within 30 minutes with a new tv and finished the installation and setup processing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installer knew well the TV's functional design.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer knew various ways to connect audio between an AVR receiver and the Sony TV. Josh suggested connecting streaming devices directly to TV and sending only audio signals to the AVR. This, in turn, allowed us to send audio to a TV connector that streams the audio to my hearing aids. Very helpful!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    They were here promptly to install TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a nice neat job and cleaned up after themselves.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great geek service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They made sure the TV was expertly put on its stand and level when they left. They made all adjustments that needed to be made, and left it ready to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Money well spent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our fireplace has tile where I wanted the TV mounted and I was nervous about drilling and potentially breaking one. The guys did a great job and I couldn't be happier with the results. I highly recommend using Geek Squad for a difficult mounting location!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy's Best Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn't in love with the idea of paying the Geek Squad to mount and set up my TV, but it was such a great experience and they were very patient while I tried to decide where to mount, how high, did I understand how to use to TV...you get the picture. It's a great service and I'll take advantage of it again when I move.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Not a bad choice!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was super quick and easy to install...works perfectly and decent price!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    THE GEEK SQUAD IS EXCELLENT!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE GEEK SQUAD DID AN AWESOME JOB SETTING UP MY NEW 75'' TV! THEY ANSWERED ALL MY QUESTIONS PLUS SHOWED ME HOW TO OPEREATE THE NEW REMOTE CONRTOL. TWO THUMBS UP!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Quick and efficient.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer did an excellent job Quick and efficient. He didn’ have much of a personality. I had to wait almost two weeks for delivery and installation. Purchased on 8/2 scheduled for and installed on 8/14 I find that unrealistic! Was told that due to all the construction of multiple apartment complexes here that installers are tied up with these importAnt “House Accounts” Doesn’t say much for us “Peons”

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Received great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad agent provided excellent service. Worked neatly, made sure everything was operating (and ,more importantly, made sure that I knew how to operate everything) before he left, answered my questions, and last but not least, hauled away my last old (tube) television-which was too heavy for me to lift.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job installing my new television. I would use this service again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the way to go!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad service is wonderful. They communicated and confirmed my appointment time. Arrived on time. Delivered, Mounted and Connected my TV to my Internet and Cox Cable. Their service includes much more. Definitely worth the 2 yr subscription.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mount hold large TVs well. Plenty of angle movement.

    I would recommend this to a friend